[encoded data, 160196 characters]\" alt=\"\" width=\"184\" height=\"330\" /><br /><br /><br /><br /></p>\r\n<h3>Assessment 2</h3>\r\n<ol>\r\n<li><em><strong>Carefully read the following information.</strong></em></li>\r\n</ol>\r\n<table class=\"table table-bordered\" style=\"width: 571px;\">\r\n<tbody>\r\n<tr>\r\n<td style=\"width: 561px;\">\r\n<p>Successful completion of this unit requires that you complete the range of cooking tasks listed above. It is important that you provide evidence that you have successfully completed each task. We have provided you with a <em>Student Logbook </em>to help you.</p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td style=\"width: 561px;\">\r\n<p>Below is a guide to the skills and knowledge you must demonstrate when you are completing each task. We have provided a number of documents to assist you and you will find these in your <em>Student Logbook</em>.</p>\r\n<p><strong>What do I need to demonstrate?</strong></p>\r\n<p>During your practical assessments, you will be required to demonstrate a range of the skills and knowledge that you have developed during your course. These include:</p>\r\n<p>·           interpreting standard recipes and food preparation lists</p>\r\n<p>·           confirming food production requirements</p>\r\n<p>·           calculating ingredient amounts</p>\r\n<p>·           identifying and selecting ingredients from stores according to quality, freshness and stock rotation requirements</p>\r\n<p>·           following procedures for portion control</p>\r\n<p>·           producing the required quantities</p>\r\n<p>·           checking perishable supplies for spoilage</p>\r\n<p>·           checking perishable supplies for contamination</p>\r\n<p>·           selecting the type and size of equipment required</p>\r\n<p>·           ensuring that food preparation equipment safely assembled, clean and ready for use</p>\r\n<p>·           using equipment safely and hygienically</p>\r\n<p>·           using equipment according to the manufacturer’s instructions</p>\r\n<p>·           sorting and assembling ingredients according to food production sequencing</p>\r\n<p>·           weighing and measuring ingredients accurately</p>\r\n<p>·           creating portions according to recipes</p>\r\n<p>·           cleaning and cutting ingredients according to culinary standards</p>\r\n<p>·           preparing sauces and dressings</p>\r\n<p>·           minimising waste to maximise profitability</p>\r\n<p>·           following standard recipes accurately</p>\r\n<p>·           selecting and adding accompaniments which are suited to each dish</p>\r\n<p>·           making adjustments to dishes to ensure quality</p>\r\n<p>·           presenting dishes attractively</p>\r\n<p>·           using appropriate service-ware</p>\r\n<p>·           adding dips, sauces and garnishes according to standard recipes and regional variations</p>\r\n<p>·           evaluating dishes and adjusting presentation</p>\r\n<p>·           storing dishes in appropriate environmental conditions</p>\r\n<p>·           following organisational policies and procedures</p>\r\n<p>·           maintaining a clean work area</p>\r\n<p>·           disposing of or storing surplus products</p>\r\n<p>·           working safely, hygienically, sustainably and efficiently</p>\r\n<p>·           working within commercial time constraints and deadlines</p>\r\n<p>·           responding to special customer requests and dietary requirements.</p>\r\n<p><strong>How will I provide evidence?</strong></p>\r\n<p>In your <em>Student Logbook</em>, you will find some detailed information about providing evidence, the preparation and planning documents you must complete for each time that you cook, a logbook summary and a reflective journal. Each time that you cook or prepare a dish for assessment of this unit, you will need to:</p>\r\n<p>·           complete a planning document</p>\r\n<p>·           complete a reflective journal (a reflective journal provides an opportunity for you to think about the cooking process – what went well, what you would do differently next time). It also helps you to provide evidence for your assessment</p>\r\n<p>·           ask your supervisor/trainer to sign the supervisor declaration section at the end of the reflective journal.</p>\r\n<p>Your assessor will also observe some of your cooking and food preparation and complete an observation checklist.</p>\r\n<p><strong>Tips for completing your Student Logbook</strong></p>\r\n<p>·           Read through this assessment and your logbook before you get started and make sure you understand what you need to do. If you are unsure, speak to your assessor and/or supervisor.</p>\r\n<p>·           Stay up to date! Complete a logbook entry at the end of each time that you cook and ask your supervisor to do the same. Providing organised, complete evidence forms part of your assessment.</p>\r\n<p>·           Stay in touch with your assessor. Ask questions, raise issues, check in, communicate.</p>\r\n<p>Most importantly, ask for help if you are having trouble!</p>\r\n<p> </p>\r\n<p>We have read all the above information.</p>\r\n</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n<br />\r\n<ol start=\"2\">\r\n<li><em><strong>Determine production requirements.</strong></em></li>\r\n</ol>\r\n<table class=\"table table-bordered\" width=\"558\">\r\n<tbody>\r\n<tr>\r\n<td width=\"508\">\r\n<p>To ensure that you have everything that you require to prepare the standard recipe, you will need to:</p>\r\n<p>·           interpret the standard recipe and associated food preparation list which you will be working from and:</p>\r\n<p>o     confirm the food production requirements</p>\r\n<p>o     calculate the number of portions and the amount of each ingredient that you require</p>\r\n<p>o     select the relevant cookery method</p>\r\n<p>o     determine the cooking times and temperatures</p>\r\n<p>o     select the accompaniments which you will add to the dish</p>\r\n<p>o     select the ingredients from stores</p>\r\n<p>o     check all perishable supplies for spoilage or contamination</p>\r\n<p>o     identify the food preparation equipment that you require</p>\r\n<p>o     ensure that the appropriate food preparation equipment is ready for use</p>\r\n<p>o     take any customer requirements or special dietary needs into consideration.</p>\r\n<p>A <em>Service planning template</em> has been provided to help you.</p>\r\n</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n<p> </p>\r\n<table class=\"table table-bordered\">\r\n<tbody>\r\n<tr>\r\n<td colspan=\"4\" width=\"493\">\r\n<p>Service Planning Document</p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td colspan=\"4\" width=\"493\">\r\n<p><strong>Determine production requirements</strong></p>\r\n<p> </p>\r\n<p><strong>Confirm food production requirements</strong></p>\r\n<p><em>Analyse the standard recipe and associated food preparation list which you will be working from and answer the following questions.</em></p>\r\n<p>·       <em>Howmanymeals arerequired?Describehowyouwill ensurethatthecorrect number of meals areproduced.</em></p>\r\n<p><em>Three meals are required in total. We can ensure that the correct number of meals are produced by standardising the recipes and maintaining the balanced diet/nutritional chart.</em></p>\r\n<p> </p>\r\n<p>·       <em>Calculate the number of portions that youneed. Number of portions we will be needing is10.</em></p>\r\n<p> </p>\r\n<p>·       <em>Calculate the amount of each ingredient that you require. An ingredient list hasbeenprovidedforyouoryoumayliketouseyourorganisation’sstandard template.</em></p>\r\n<p> </p>\r\n<p><strong>Ingredient list</strong></p>\r\n<p> </p>\r\n<p>Recipe:      BeefWellington<u>                                                                            </u></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td width=\"174\">\r\n<p><strong>Ingredient</strong></p>\r\n</td>\r\n<td width=\"74\">\r\n<p><strong>Qty</strong></p>\r\n</td>\r\n<td width=\"96\">\r\n<p><strong>Qty/serves</strong></p>\r\n</td>\r\n<td width=\"134\">\r\n<p><strong>Qty x serves required</strong></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td width=\"174\">\r\n<p>Beef Fillet</p>\r\n</td>\r\n<td width=\"74\">\r\n<p>1</p>\r\n</td>\r\n<td width=\"96\">\r\n<p><strong>10</strong></p>\r\n</td>\r\n<td width=\"134\">\r\n<p><strong>10</strong></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td width=\"174\">\r\n<p>Shallots</p>\r\n</td>\r\n<td width=\"74\">\r\n<p>0.625</p>\r\n</td>\r\n<td width=\"96\">\r\n<p><strong>10</strong></p>\r\n</td>\r\n<td width=\"134\">\r\n<p><strong>6.25</strong></p>\r\n</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n<br />\r\n<p> </p>\r\n<table class=\"table table-bordered\">\r\n<tbody>\r\n<tr>\r\n<td width=\"174\">\r\n<p>Parsley</p>\r\n</td>\r\n<td width=\"74\">\r\n<p>3</p>\r\n</td>\r\n<td width=\"96\">\r\n<p><strong>10</strong></p>\r\n</td>\r\n<td width=\"134\">\r\n<p><strong>30</strong></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td width=\"174\">\r\n<p>Butter</p>\r\n</td>\r\n<td width=\"74\">\r\n<p>0.55</p>\r\n</td>\r\n<td width=\"96\">\r\n<p><strong>10</strong></p>\r\n</td>\r\n<td width=\"134\">\r\n<p><strong>5.5</strong></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td width=\"174\">\r\n<p>Salt</p>\r\n</td>\r\n<td width=\"74\">\r\n<p>0.165</p>\r\n</td>\r\n<td width=\"96\">\r\n<p><strong>10</strong></p>\r\n</td>\r\n<td width=\"134\">\r\n<p><strong>1.65</strong></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td width=\"174\">\r\n<p>Pepper</p>\r\n</td>\r\n<td width=\"74\">\r\n<p>0.125</p>\r\n</td>\r\n<td width=\"96\">\r\n<p><strong>10</strong></p>\r\n</td>\r\n<td width=\"134\">\r\n<p><strong>1.25</strong></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td width=\"174\">\r\n<p>Bakers Flour</p>\r\n</td>\r\n<td width=\"74\">\r\n<p>5.625</p>\r\n</td>\r\n<td width=\"96\">\r\n<p><strong>10</strong></p>\r\n</td>\r\n<td width=\"134\">\r\n<p><strong>56.25</strong></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td width=\"174\">\r\n<p>Egg</p>\r\n</td>\r\n<td width=\"74\">\r\n<p>10</p>\r\n</td>\r\n<td width=\"96\">\r\n<p><strong>10</strong></p>\r\n</td>\r\n<td width=\"134\">\r\n<p><strong>100</strong></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td width=\"174\">\r\n<p>Milk</p>\r\n</td>\r\n<td width=\"74\">\r\n<p>1.25</p>\r\n</td>\r\n<td width=\"96\">\r\n<p><strong>10</strong></p>\r\n</td>\r\n<td width=\"134\">\r\n<p><strong>12.5</strong></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td width=\"174\">\r\n<p>Swiss brown mush</p>\r\n</td>\r\n<td width=\"74\">\r\n<p>1.25</p>\r\n</td>\r\n<td width=\"96\">\r\n<p><strong>10</strong></p>\r\n</td>\r\n<td width=\"134\">\r\n<p><strong>12.5</strong></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td width=\"174\">\r\n<p>Lemon Juice</p>\r\n</td>\r\n<td width=\"74\">\r\n<p>0.075</p>\r\n</td>\r\n<td width=\"96\">\r\n<p><strong>10</strong></p>\r\n</td>\r\n<td width=\"134\">\r\n<p><strong>.75</strong></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td width=\"174\">\r\n<p>Olive Oil</p>\r\n</td>\r\n<td width=\"74\">\r\n<p>0.125</p>\r\n</td>\r\n<td width=\"96\">\r\n<p><strong>10</strong></p>\r\n</td>\r\n<td width=\"134\">\r\n<p><strong>1.25</strong></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td width=\"174\">\r\n<p>Madeira</p>\r\n</td>\r\n<td width=\"74\">\r\n<p>0.15</p>\r\n</td>\r\n<td width=\"96\">\r\n<p><strong>10</strong></p>\r\n</td>\r\n<td width=\"134\">\r\n<p><strong>1.5</strong></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td width=\"174\">\r\n<p>Beef Stock</p>\r\n</td>\r\n<td width=\"74\">\r\n<p>0.75</p>\r\n</td>\r\n<td width=\"96\">\r\n<p><strong>10</strong></p>\r\n</td>\r\n<td width=\"134\">\r\n<p><strong>7.5</strong></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td width=\"174\">\r\n<p>Truffle</p>\r\n</td>\r\n<td width=\"74\">\r\n<p>0.025</p>\r\n</td>\r\n<td width=\"96\">\r\n<p><strong>10</strong></p>\r\n</td>\r\n<td width=\"134\">\r\n<p><strong>.25</strong></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td width=\"174\">\r\n<p> </p>\r\n<p>Thyme</p>\r\n</td>\r\n<td width=\"74\">\r\n<p>0.5</p>\r\n<p>(Half)</p>\r\n</td>\r\n<td width=\"96\">\r\n<p><strong>10</strong></p>\r\n</td>\r\n<td width=\"134\">\r\n<p><strong>5</strong></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td width=\"174\">\r\n<p>Butter Sheet</p>\r\n</td>\r\n<td width=\"74\">\r\n<p>3.75</p>\r\n</td>\r\n<td width=\"96\">\r\n<p><strong>10</strong></p>\r\n</td>\r\n<td width=\"134\">\r\n<p><strong>37.5</strong></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td width=\"174\">\r\n<p>Onions-brown</p>\r\n</td>\r\n<td width=\"74\">\r\n<p>0.05</p>\r\n</td>\r\n<td width=\"96\">\r\n<p><strong>10</strong></p>\r\n</td>\r\n<td width=\"134\">\r\n<p><strong>.5</strong></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td width=\"174\">\r\n<p>Capsicum-red</p>\r\n</td>\r\n<td width=\"74\">\r\n<p>0.1</p>\r\n</td>\r\n<td width=\"96\">\r\n<p><strong>10</strong></p>\r\n</td>\r\n<td width=\"134\">\r\n<p><strong>10</strong></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td width=\"174\">\r\n<p>Capsicum-yellow</p>\r\n</td>\r\n<td width=\"74\">\r\n<p>0.08</p>\r\n</td>\r\n<td width=\"96\">\r\n<p><strong>10</strong></p>\r\n</td>\r\n<td width=\"134\">\r\n<p><strong>.8</strong></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td colspan=\"4\" width=\"493\">\r\n<p> </p>\r\n<p>Recipe: Chicken stew with potatoes andradishes<u>                                                           </u></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td width=\"174\">\r\n<p><strong>Ingredient</strong></p>\r\n</td>\r\n<td width=\"74\">\r\n<p><strong>Qty</strong></p>\r\n</td>\r\n<td width=\"96\">\r\n<p><strong>Qty/serves</strong></p>\r\n</td>\r\n<td width=\"134\">\r\n<p><strong>Qty x serves required</strong></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td width=\"174\">\r\n<p>Chicken Legs</p>\r\n</td>\r\n<td width=\"74\">\r\n<p>0.052</p>\r\n</td>\r\n<td width=\"96\">\r\n<p><strong>10</strong></p>\r\n</td>\r\n<td width=\"134\">\r\n<p><strong>.52</strong></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td width=\"174\">\r\n<p>Kosher Salt</p>\r\n</td>\r\n<td width=\"74\">\r\n<p>0.010</p>\r\n</td>\r\n<td width=\"96\">\r\n<p><strong>10</strong></p>\r\n</td>\r\n<td width=\"134\">\r\n<p><strong>.10</strong></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td width=\"174\">\r\n<p>Olive oil</p>\r\n</td>\r\n<td width=\"74\">\r\n<p>0.015</p>\r\n</td>\r\n<td width=\"96\">\r\n<p><strong>10</strong></p>\r\n</td>\r\n<td width=\"134\">\r\n<p><strong>.15</strong></p>\r\n</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n<br />\r\n<table class=\"table table-bordered\" style=\"height: 538px; width: 522px;\">\r\n<tbody>\r\n<tr>\r\n<td style=\"width: 123px;\">\r\n<p><strong>Ingredient</strong></p>\r\n</td>\r\n<td style=\"width: 97.0938px;\">\r\n<p><strong>Qty</strong></p>\r\n</td>\r\n<td style=\"width: 78.9062px;\">\r\n<p><strong>Qty/serves</strong></p>\r\n</td>\r\n<td style=\"width: 191px;\">\r\n<p><strong>Qty x serves required</strong></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td style=\"width: 123px;\">\r\n<p>Shrimp</p>\r\n</td>\r\n<td style=\"width: 97.0938px;\">\r\n<p>1.000</p>\r\n</td>\r\n<td style=\"width: 78.9062px;\">\r\n<p><strong>10</strong></p>\r\n</td>\r\n<td style=\"width: 191px;\">\r\n<p><strong>10</strong></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td style=\"width: 123px;\">\r\n<p>Egg</p>\r\n</td>\r\n<td style=\"width: 97.0938px;\">\r\n<p>0.063</p>\r\n</td>\r\n<td style=\"width: 78.9062px;\">\r\n<p><strong>10</strong></p>\r\n</td>\r\n<td style=\"width: 191px;\">\r\n<p><strong>.63</strong></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td style=\"width: 123px;\">\r\n<p>Pork</p>\r\n</td>\r\n<td style=\"width: 97.0938px;\">\r\n<p>1.000</p>\r\n</td>\r\n<td style=\"width: 78.9062px;\">\r\n<p><strong>10</strong></p>\r\n</td>\r\n<td style=\"width: 191px;\">\r\n<p><strong>10</strong></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td style=\"width: 123px;\">\r\n<p>Bamboo shoots</p>\r\n</td>\r\n<td style=\"width: 97.0938px;\">\r\n<p>0.230</p>\r\n</td>\r\n<td style=\"width: 78.9062px;\">\r\n<p><strong>10</strong></p>\r\n</td>\r\n<td style=\"width: 191px;\">\r\n<p><strong>2.3</strong></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td style=\"width: 123px;\">\r\n<p>Garlic</p>\r\n</td>\r\n<td style=\"width: 97.0938px;\">\r\n<p>0.024</p>\r\n</td>\r\n<td style=\"width: 78.9062px;\">\r\n<p><strong>10</strong></p>\r\n</td>\r\n<td style=\"width: 191px;\">\r\n<p><strong>.24</strong></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td style=\"width: 123px;\">\r\n<p>Onion</p>\r\n</td>\r\n<td style=\"width: 97.0938px;\">\r\n<p>0.010</p>\r\n</td>\r\n<td style=\"width: 78.9062px;\">\r\n<p><strong>10</strong></p>\r\n</td>\r\n<td style=\"width: 191px;\">\r\n<p><strong>.10</strong></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td style=\"width: 123px;\">\r\n<p>Fresh ginger</p>\r\n</td>\r\n<td style=\"width: 97.0938px;\">\r\n<p>0.030</p>\r\n</td>\r\n<td style=\"width: 78.9062px;\">\r\n<p><strong>10</strong></p>\r\n</td>\r\n<td style=\"width: 191px;\">\r\n<p><strong>.30</strong></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td style=\"width: 123px;\">\r\n<p>Soy sauce</p>\r\n</td>\r\n<td style=\"width: 97.0938px;\">\r\n<p>0.015</p>\r\n</td>\r\n<td style=\"width: 78.9062px;\">\r\n<p><strong>10</strong></p>\r\n</td>\r\n<td style=\"width: 191px;\">\r\n<p><strong>.15</strong></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td style=\"width: 123px;\">\r\n<p>Vegetable oil</p>\r\n</td>\r\n<td style=\"width: 97.0938px;\">\r\n<p>0.015</p>\r\n</td>\r\n<td style=\"width: 78.9062px;\">\r\n<p><strong>10</strong></p>\r\n</td>\r\n<td style=\"width: 191px;\">\r\n<p><strong>.15</strong></p>\r\n</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n<p> </p>\r\n<table class=\"table table-bordered\">\r\n<tbody>\r\n<tr>\r\n<td width=\"174\"><br />\r\n<p>Onion</p>\r\n</td>\r\n<td width=\"74\">\r\n<p>0.150</p>\r\n</td>\r\n<td width=\"96\">\r\n<p><strong>10</strong></p>\r\n</td>\r\n<td width=\"134\">\r\n<p><strong>1.5</strong></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td width=\"174\">\r\n<p>Garlic</p>\r\n</td>\r\n<td width=\"74\">\r\n<p>0.045</p>\r\n</td>\r\n<td width=\"96\">\r\n<p><strong>10</strong></p>\r\n</td>\r\n<td width=\"134\">\r\n<p><strong>.45</strong></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td width=\"174\">\r\n<p>Paprika</p>\r\n</td>\r\n<td width=\"74\">\r\n<p>0.030</p>\r\n</td>\r\n<td width=\"96\">\r\n<p><strong>10</strong></p>\r\n</td>\r\n<td width=\"134\">\r\n<p><strong>.30</strong></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td width=\"174\">\r\n<p>Tomatoes</p>\r\n</td>\r\n<td width=\"74\">\r\n<p>0.400</p>\r\n</td>\r\n<td width=\"96\">\r\n<p><strong>10</strong></p>\r\n</td>\r\n<td width=\"134\">\r\n<p><strong>4</strong></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td width=\"174\">\r\n<p>Chicken stock</p>\r\n</td>\r\n<td width=\"74\">\r\n<p>0.720</p>\r\n</td>\r\n<td width=\"96\">\r\n<p><strong>10</strong></p>\r\n</td>\r\n<td width=\"134\">\r\n<p><strong>7.2</strong></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td width=\"174\">\r\n<p>Potatoes</p>\r\n</td>\r\n<td width=\"74\">\r\n<p>2.000</p>\r\n</td>\r\n<td width=\"96\">\r\n<p><strong>10</strong></p>\r\n</td>\r\n<td width=\"134\">\r\n<p><strong>20</strong></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td width=\"174\">\r\n<p>Lemon</p>\r\n</td>\r\n<td width=\"74\">\r\n<p>0.010</p>\r\n</td>\r\n<td width=\"96\">\r\n<p><strong>10</strong></p>\r\n</td>\r\n<td width=\"134\">\r\n<p><strong>.10</strong></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td width=\"174\">\r\n<p>Cream</p>\r\n</td>\r\n<td width=\"74\">\r\n<p>0.720</p>\r\n</td>\r\n<td width=\"96\">\r\n<p><strong>10</strong></p>\r\n</td>\r\n<td width=\"134\">\r\n<p><strong>7.2</strong></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td width=\"174\">\r\n<p>Radishes</p>\r\n</td>\r\n<td width=\"74\">\r\n<p>0.027</p>\r\n</td>\r\n<td width=\"96\">\r\n<p><strong>10</strong></p>\r\n</td>\r\n<td width=\"134\">\r\n<p><strong>.27</strong></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td colspan=\"4\" width=\"493\">\r\n<p> </p>\r\n<p>Recipe: Spring roll with sweet chilli sauce</p>\r\n<p>·       <em>List the food preparation equipment that you will need for this recipe.How will you ensure that it is clean,well maintained and ready for use?</em></p>\r\n<p> </p>\r\n<p> </p>\r\n<p>Equipment needed for preparing Beef Wellington</p>\r\n</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n<p> </p>\r\n<ol start=\"3\">\r\n<li><em><strong>Prepare appetisers and salads.</strong></em></li>\r\n</ol>\r\n<table class=\"table table-bordered\" width=\"557\">\r\n<tbody>\r\n<tr>\r\n<td width=\"507\">\r\n<p>Now it’s time to put all of that planning and organising to work. Prepare the appetisers and salads as per the standard recipes and food preparation lists. Ensure that:</p>\r\n<p>·           all food is prepared safely and hygienically</p>\r\n<p>·           you follow portion control procedures</p>\r\n<p>·           you manage your own speed, timing, sequencing and productivity to ensure efficiency</p>\r\n<p>·           all stages of preparation and cooking are completed in a way which ensures:</p>\r\n<p>o     quality of food items</p>\r\n<p>o     consistency of food items</p>\r\n<p>o     organisational standards are met</p>\r\n<p>o     waste is minimised to maximise the profitability of dishes</p>\r\n<p>·           you assemble and use equipment safely and hygienically</p>\r\n<p>·           you sort and assemble ingredients logically and efficiently</p>\r\n<p>·           food items match the recipes and menu descriptions</p>\r\n<p>·           the required quantities of food are produced</p>\r\n<p>·           you adjust the taste, texture and appearance of food products according to any deficiencies identified</p>\r\n<p>·           you evaluate the quality of finished appetisers and salads and make adjustments to ensure a quality product</p>\r\n<p>·           you present appetisers and salads attractively on appropriate service-ware</p>\r\n<p>·           you prepare sauces and dressings</p>\r\n<p>·           you add dips, sauces and garnishes</p>\r\n<p>·           you work within commercial time constraints and deadlines</p>\r\n<p>·           you store food safely and in appropriate environmental conditions</p>\r\n<p>·           you respond to any special customer requests or dietary requirements</p>\r\n<p>·           you maintain a clean and tidy work area</p>\r\n<p>·           you dispose of or store surplus products effectively</p>\r\n<p>·           you work sustainably.</p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td width=\"507\">\r\n<p>Complete a reflective journal for each time that you cook a dish as part of your assessment for this unit. Don’t forget to ask your trainer/assessor or supervisor to complete the declaration.</p>\r\n</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n<p> </p>\r\n<table class=\"table table-bordered\" style=\"width: 657px;\">\r\n<tbody>\r\n<tr>\r\n<td style=\"width: 561px;\" colspan=\"14\">\r\n<p><strong>Reflective journal for </strong>Beef Wellington</p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td style=\"width: 281px;\" colspan=\"5\">\r\n<p>Student name:</p>\r\n</td>\r\n<td style=\"width: 88px;\" colspan=\"4\">\r\n<p>Date: 18<sup>th</sup> May 2021</p>\r\n</td>\r\n<td style=\"width: 129px;\" colspan=\"3\">\r\n<p>Did an RTO assessor observe this service? ☐ Yes  ☐ No</p>\r\n</td>\r\n<td style=\"width: 63px;\" colspan=\"2\">\r\n<p><strong>Journal number:</strong></p>\r\n<p><strong>1<u>         </u></strong></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td style=\"width: 561px;\" colspan=\"14\">\r\n<p>Fixed and handheld equipment used:</p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td style=\"width: 163px;\">\r\n<p>☒ blender s</p>\r\n</td>\r\n<td style=\"width: 72px;\" colspan=\"2\">\r\n<p>☒ food process ors</p>\r\n</td>\r\n<td style=\"width: 46px;\" colspan=\"2\">\r\n<p>☒</p>\r\n<p>graters</p>\r\n</td>\r\n<td style=\"width: 13px;\">\r\n<p> </p>\r\n</td>\r\n<td style=\"width: 61px;\" colspan=\"2\">\r\n<p>☒ mandoli ne slicers</p>\r\n</td>\r\n<td style=\"width: 80px;\" colspan=\"3\">\r\n<p>☒ mouli</p>\r\n</td>\r\n<td style=\"width: 63px;\">\r\n<p>☒ planetar y mixers</p>\r\n</td>\r\n<td style=\"width: 63px;\" colspan=\"2\">\r\n<p>☒ scales</p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td style=\"width: 163px;\">\r\n<p>☐ measures</p>\r\n</td>\r\n<td style=\"width: 72px;\" colspan=\"2\">\r\n<p>☒ butcher knives</p>\r\n</td>\r\n<td style=\"width: 46px;\" colspan=\"2\">\r\n<p>☐ boning knives</p>\r\n</td>\r\n<td style=\"width: 13px;\">\r\n<p> </p>\r\n</td>\r\n<td style=\"width: 61px;\" colspan=\"2\">\r\n<p>☐ filleting knives</p>\r\n</td>\r\n<td style=\"width: 80px;\" colspan=\"3\">\r\n<p>☐ palette knives</p>\r\n</td>\r\n<td style=\"width: 126px;\" colspan=\"3\">\r\n<p>☒ thermometers</p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td style=\"width: 173px;\" colspan=\"2\">\r\n<p>□ sharpening steels/stones</p>\r\n</td>\r\n<td style=\"width: 62px;\">\r\n<p> </p>\r\n</td>\r\n<td style=\"width: 134px;\" colspan=\"6\">\r\n<p>☒whisks (fine/coarse stainless steelwire)</p>\r\n</td>\r\n<td style=\"width: 12px;\">\r\n<p> </p>\r\n</td>\r\n<td style=\"width: 54px;\">\r\n<p> </p>\r\n</td>\r\n<td style=\"width: 126px;\" colspan=\"3\">\r\n<p>☒ peelers, corers or slicers</p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td style=\"width: 561px;\" colspan=\"14\">\r\n<p>Foods prepared:</p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td style=\"width: 163px;\">\r\n<p>□ fruit</p>\r\n</td>\r\n<td style=\"width: 72px;\" colspan=\"2\">\r\n<p>☒ vegetabl es</p>\r\n</td>\r\n<td style=\"width: 59px;\" colspan=\"3\">\r\n<p>☒ meat</p>\r\n</td>\r\n<td style=\"width: 61px;\" colspan=\"2\">\r\n<p>☒</p>\r\n<p>poultry</p>\r\n</td>\r\n<td style=\"width: 80px;\" colspan=\"3\">\r\n<p>☐</p>\r\n<p>seafood</p>\r\n</td>\r\n<td style=\"width: 63px;\">\r\n<p>☒</p>\r\n<p>batters</p>\r\n</td>\r\n<td style=\"width: 63px;\" colspan=\"2\">\r\n<p>☒</p>\r\n<p>coatings</p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td style=\"width: 163px;\">\r\n<p>☒ garnish es</p>\r\n</td>\r\n<td style=\"width: 10px;\">\r\n<p>☒oils</p>\r\n</td>\r\n<td style=\"width: 62px;\">\r\n<p> </p>\r\n</td>\r\n<td style=\"width: 90px;\" colspan=\"4\">\r\n<p>☒sauces and marinades</p>\r\n</td>\r\n<td style=\"width: 30px;\">\r\n<p> </p>\r\n</td>\r\n<td style=\"width: 206px;\" colspan=\"6\">\r\n<p>☒condiments and flavourings</p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td style=\"width: 561px;\" colspan=\"14\">\r\n<p>Precision cuts:</p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td style=\"width: 163px;\">\r\n<p>☒ brun oise</p>\r\n</td>\r\n<td style=\"width: 10px;\">\r\n<p>☐ chiffon ade</p>\r\n</td>\r\n<td style=\"width: 94px;\" colspan=\"2\">\r\n<p>☒ julienn e</p>\r\n</td>\r\n<td style=\"width: 58px;\" colspan=\"3\">\r\n<p>☐ concas se</p>\r\n</td>\r\n<td style=\"width: 56px;\" colspan=\"3\">\r\n<p>☒ jardiniè re</p>\r\n</td>\r\n<td style=\"width: 54px;\">\r\n<p>☒ paysan ne</p>\r\n</td>\r\n<td style=\"width: 75px;\" colspan=\"2\">\r\n<p>☐ macédoi ne</p>\r\n</td>\r\n<td style=\"width: 51px;\">\r\n<p>☐ mirep oix</p>\r\n</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n<p> </p>\r\n<table class=\"table table-bordered\">\r\n<tbody>\r\n<tr>\r\n<td colspan=\"3\" width=\"567\">\r\n<p><strong>Supervisor Endorsement</strong></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td width=\"262\">\r\n<p> </p>\r\n<p>Supervisor name:</p>\r\n</td>\r\n<td width=\"153\">\r\n<p> </p>\r\n<p>Position:</p>\r\n</td>\r\n<td width=\"151\">\r\n<p> </p>\r\n<p>Signed:</p>\r\n</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n<p> </p>\r\n<table class=\"table table-bordered\">\r\n<tbody>\r\n<tr>\r\n<td colspan=\"15\" width=\"569\">\r\n<p><strong>Reflective journal for </strong>Chicken stew with potatoes and radishes</p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td colspan=\"5\" width=\"290\">\r\n<p>Student name:</p>\r\n</td>\r\n<td colspan=\"4\" width=\"89\">\r\n<p>Date: 18<sup>th</sup> May 2021</p>\r\n</td>\r\n<td colspan=\"4\" width=\"125\">\r\n<p>Did an RTO assessor observe this service? ☐ Yes  ☐ No</p>\r\n</td>\r\n<td colspan=\"2\" width=\"65\">\r\n<p><strong>Journal number:</strong></p>\r\n<p><strong>2<u>         </u></strong></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td colspan=\"15\" width=\"569\">\r\n<p>Fixed and handheld equipment used:</p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td width=\"174\">\r\n<p>☐ blender s</p>\r\n</td>\r\n<td colspan=\"2\" width=\"70\">\r\n<p>□ food process ors</p>\r\n</td>\r\n<td colspan=\"2\" width=\"46\">\r\n<p>☒</p>\r\n<p>graters</p>\r\n</td>\r\n<td width=\"13\">\r\n<p> </p>\r\n</td>\r\n<td colspan=\"2\" width=\"60\">\r\n<p>☒ mandoline slicers</p>\r\n</td>\r\n<td colspan=\"3\" width=\"65\">\r\n<p>☒ mouli</p>\r\n</td>\r\n<td colspan=\"2\" width=\"75\">\r\n<p>☒ planetar y mixers</p>\r\n</td>\r\n<td colspan=\"2\" width=\"65\">\r\n<p>☒ scales</p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td width=\"174\">\r\n<p>☒ measur es</p>\r\n</td>\r\n<td colspan=\"2\" width=\"70\">\r\n<p>☐ butcher knives</p>\r\n</td>\r\n<td colspan=\"2\" width=\"46\">\r\n<p>☐ boningknives</p>\r\n</td>\r\n<td width=\"13\">\r\n<p> </p>\r\n</td>\r\n<td colspan=\"2\" width=\"60\">\r\n<p>☒ filleting knives</p>\r\n</td>\r\n<td colspan=\"3\" width=\"65\">\r\n<p>☒ palette knives</p>\r\n</td>\r\n<td colspan=\"4\" width=\"140\">\r\n<p>☒ thermometers</p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td colspan=\"2\" width=\"222\">\r\n<p>□ sharpening steels/stones</p>\r\n</td>\r\n<td width=\"22\">\r\n<p> </p>\r\n</td>\r\n<td colspan=\"6\" width=\"135\">\r\n<p>☒whisks (fine/coarse stainless steelwire)</p>\r\n</td>\r\n<td width=\"14\">\r\n<p> </p>\r\n</td>\r\n<td width=\"36\">\r\n<p> </p>\r\n</td>\r\n<td colspan=\"4\" width=\"140\">\r\n<p>☒ peelers, corers or slicers</p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td colspan=\"15\" width=\"569\">\r\n<p>Foods prepared:</p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td width=\"174\">\r\n<p>☒ fruit</p>\r\n</td>\r\n<td colspan=\"2\" width=\"70\">\r\n<p>☒ vegetabl es</p>\r\n</td>\r\n<td colspan=\"3\" width=\"59\">\r\n<p>□ meat</p>\r\n</td>\r\n<td colspan=\"2\" width=\"60\">\r\n<p>☒</p>\r\n<p>poultry</p>\r\n</td>\r\n<td colspan=\"3\" width=\"65\">\r\n<p>☐</p>\r\n<p>seafood</p>\r\n</td>\r\n<td colspan=\"2\" width=\"75\">\r\n<p>☒</p>\r\n<p>batters</p>\r\n</td>\r\n<td colspan=\"2\" width=\"65\">\r\n<p>☒</p>\r\n<p>coatings</p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td width=\"174\">\r\n<p>☒ garnish es</p>\r\n</td>\r\n<td width=\"48\">\r\n<p>☒oils</p>\r\n</td>\r\n<td width=\"22\">\r\n<p> </p>\r\n</td>\r\n<td colspan=\"4\" width=\"90\">\r\n<p>☒sauces and marinades</p>\r\n</td>\r\n<td width=\"30\">\r\n<p> </p>\r\n</td>\r\n<td colspan=\"7\" width=\"205\">\r\n<p>☒condiments and flavourings</p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td colspan=\"15\" width=\"569\">\r\n<p>Precision cuts:</p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td width=\"174\">\r\n<p>☒ brunoise</p>\r\n</td>\r\n<td width=\"48\">\r\n<p>☒ chiffon ade</p>\r\n</td>\r\n<td colspan=\"2\" width=\"54\">\r\n<p>☐ julienn e</p>\r\n</td>\r\n<td colspan=\"3\" width=\"57\">\r\n<p>☒ concas se</p>\r\n</td>\r\n<td colspan=\"3\" width=\"59\">\r\n<p>☐ jardiniè re</p>\r\n</td>\r\n<td colspan=\"2\" width=\"59\">\r\n<p>☐ paysan ne</p>\r\n</td>\r\n<td colspan=\"2\" width=\"65\">\r\n<p>☒ macédoi ne</p>\r\n</td>\r\n<td width=\"52\">\r\n<p>☒ mirep oix</p>\r\n</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n<p> </p>\r\n<table class=\"table table-bordered\">\r\n<tbody>\r\n<tr>\r\n<td colspan=\"3\" width=\"578\">\r\n<p><strong>Supervisor Endorsement</strong></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td width=\"273\">\r\n<p> </p>\r\n<p>Supervisor name:</p>\r\n</td>\r\n<td width=\"153\">\r\n<p> </p>\r\n<p>Position:</p>\r\n</td>\r\n<td width=\"152\">\r\n<p> </p>\r\n<p>Signed:</p>\r\n</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n<p> </p>\r\n<table class=\"table table-bordered\">\r\n<tbody>\r\n<tr>\r\n<td colspan=\"10\" width=\"578\">\r\n<p><strong>Reflective journal for </strong>Spring roll with sweet chilli sauce</p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td colspan=\"3\" width=\"262\">\r\n<p>Student name:</p>\r\n</td>\r\n<td colspan=\"3\" width=\"124\">\r\n<p>Date: 18<sup>th</sup> May 2021</p>\r\n</td>\r\n<td colspan=\"3\" width=\"131\">\r\n<p>Did an RTO assessor observe this service?  ☐ Yes</p>\r\n<p>□ No</p>\r\n</td>\r\n<td width=\"61\">\r\n<p><strong>Journal number</strong></p>\r\n<p><strong>:</strong></p>\r\n<p><strong>3 <u>       </u></strong></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td colspan=\"10\" width=\"578\">\r\n<p>Fixed and handheld equipment used:</p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td width=\"182\">\r\n<p>☒ blender s</p>\r\n</td>\r\n<td width=\"65\">\r\n<p>☒ food process ors</p>\r\n</td>\r\n<td colspan=\"2\" width=\"56\">\r\n<p>☒</p>\r\n<p>graters</p>\r\n</td>\r\n<td width=\"64\">\r\n<p>☒ mandoli ne slicers</p>\r\n</td>\r\n<td colspan=\"2\" width=\"70\">\r\n<p>☒ mouli</p>\r\n</td>\r\n<td width=\"64\">\r\n<p>☒ planetar y mixers</p>\r\n</td>\r\n<td colspan=\"2\" width=\"77\">\r\n<p>☒ scales</p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td width=\"182\">\r\n<p>☐ measur es</p>\r\n</td>\r\n<td width=\"65\">\r\n<p>☐ butcher knives</p>\r\n</td>\r\n<td colspan=\"2\" width=\"56\">\r\n<p>☐ boning knives</p>\r\n</td>\r\n<td width=\"64\">\r\n<p>☒ filleting knives</p>\r\n</td>\r\n<td colspan=\"2\" width=\"70\">\r\n<p>☒ palette knives</p>\r\n</td>\r\n<td colspan=\"3\" width=\"141\">\r\n<p>☒ thermometers</p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td colspan=\"2\" width=\"247\">\r\n<p>☒ sharpening steels/stones</p>\r\n</td>\r\n<td colspan=\"5\" width=\"191\">\r\n<p>□ whisks (fine/coarse stainless steel wire)</p>\r\n</td>\r\n<td colspan=\"3\" width=\"141\">\r\n<p>☒ peelers, corers or slicers</p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td colspan=\"10\" width=\"578\">\r\n<p>Foods prepared:</p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td width=\"182\">\r\n<p>□ fruit</p>\r\n</td>\r\n<td width=\"65\">\r\n<p>☒ vegetabl es</p>\r\n</td>\r\n<td colspan=\"2\" width=\"56\">\r\n<p>☒</p>\r\n<p>meat</p>\r\n</td>\r\n<td width=\"64\">\r\n<p>☐</p>\r\n<p>poultry</p>\r\n</td>\r\n<td colspan=\"2\" width=\"70\">\r\n<p>☐</p>\r\n<p>seafood</p>\r\n</td>\r\n<td width=\"64\">\r\n<p>☒</p>\r\n<p>batters</p>\r\n</td>\r\n<td colspan=\"2\" width=\"77\">\r\n<p>☒</p>\r\n<p>coatings</p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td width=\"182\">\r\n<p>☒ garnish es</p>\r\n</td>\r\n<td width=\"65\">\r\n<p>☒ oils</p>\r\n</td>\r\n<td colspan=\"3\" width=\"121\">\r\n<p>☒ sauces and marinades</p>\r\n</td>\r\n<td colspan=\"5\" width=\"211\">\r\n<p>☒condiments and flavourings</p>\r\n</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n<p> </p>\r\n<table class=\"table table-bordered\" width=\"588\">\r\n<tbody>\r\n<tr>\r\n<td colspan=\"9\" width=\"588\">\r\n<p>Precision cuts:</p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td width=\"176\">\r\n<p>☐ brunoise</p>\r\n</td>\r\n<td width=\"58\">\r\n<p>☒ chiffon ade</p>\r\n</td>\r\n<td width=\"52\">\r\n<p>☒</p>\r\n<p>julienne</p>\r\n</td>\r\n<td width=\"63\">\r\n<p>☒ conca sse</p>\r\n</td>\r\n<td width=\"58\">\r\n<p>☒ jardinière</p>\r\n</td>\r\n<td colspan=\"2\" width=\"60\">\r\n<p>☐ paysan ne</p>\r\n</td>\r\n<td width=\"73\">\r\n<p>☐ macédoine</p>\r\n</td>\r\n<td width=\"48\">\r\n<p>☒ mirep oix</p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td colspan=\"9\" width=\"588\">\r\n<p><strong>Supervisor Endorsement</strong></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td colspan=\"3\" width=\"286\">\r\n<p> </p>\r\n<p>Supervisor name:</p>\r\n</td>\r\n<td colspan=\"3\" width=\"147\">\r\n<p> </p>\r\n<p>Position:</p>\r\n</td>\r\n<td colspan=\"3\" width=\"155\">\r\n<p> </p>\r\n<p>Signed:</p>\r\n</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n<p> </p>\r\n<ol start=\"4\">\r\n<li><em><strong>Submit documents to your assessor.</strong></em></li>\r\n</ol>\r\n<table class=\"table table-bordered\" width=\"557\">\r\n<tbody>\r\n<tr>\r\n<td width=\"508\">\r\n<p>Finalise your <em>Student Logbook</em>. Ensure that all documents are clear and complete. It should include the following <u>completed</u> documents for each time that you cook a dish as part of your assessment for this unit.</p>\r\n<p>·           <em>Service planning template</em></p>\r\n<p>·           <em>Reflective journal</em> (endorsed by your trainer/assessor or supervisor).</p>\r\n<p>Send or submit the completed <em>Student Logbook</em> to your assessor.</p>\r\n</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n<p>Both the completed Documents that are: Service Planning document and Reflective Journal and Reflective Journal.</p>\r\n<p> </p>', NULL, '', NULL, NULL, 'sample', NULL, NULL, 5, 4, 2, 22, NULL, 'Prepare appetizers and salads SITHCCC006', 'Prepare appetizers and salad SITHCCC006 sample work instance will give you glimpses of our academic writing expert’s hard work on writing them.', 'Prepare appetizers and salads SITHCCC006', 'prepare-appetizers-and-salads-sithccc006', '2021-10-18 04:31:24', '2021-10-23 01:57:29');
INSERT INTO `pages` (`id`, `title`, `description`, `answer`, `image`, `tags`, `multipoints_heading`, `type`, `words_count`, `parent_id`, `category_id`, `category_type_id`, `work_level_id`, `subject_id`, `sort_order`, `meta_title`, `meta_description`, `meta_keywords`, `slug`, `created_at`, `updated_at`) VALUES
(253, 'Clean kitchen premises and equipment (SITHKOP001)', '<p> </p>\r\n<h3>Assessment Task 1</h3>\r\n<ol>\r\n<li><em><strong>Importance of cleaning kitchen premises and equipment? What are the main components of cleaning and what is involved for each process?</strong></em></li>\r\n</ol>\r\n<table class=\"table table-bordered\" width=\"618\">\r\n<tbody>\r\n<tr>\r\n<td colspan=\"2\" width=\"618\">\r\n<p>Importance of Cleaning</p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td colspan=\"2\" width=\"618\">\r\n<p>Cleaning is the process which in simple words means to keep the kitchen or the service area quite neat and clean. Cleaning the areas also means to maintain their hygienic state. Cleaning is quite important in order to prevent the contamination all the tools or equipment in good and hygienic condition.</p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td colspan=\"2\" width=\"618\">\r\n<p>Components of the cleaning process</p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td colspan=\"2\" width=\"618\">\r\n<p>Cleaning – It means to remove the unwanted dirt, mud, soil or the other unnecessary elements or products from the surfaces which includes, knives, benches, floors and the equipment.</p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td colspan=\"2\" width=\"618\">\r\n<p>Sanitizing – It means that to reduce bacteria that is being present of the surface. Sanitizing can be performed with the use of the chemical, heat or the both.</p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td width=\"287\">\r\n<p>ReasonsforCleaning</p>\r\n</td>\r\n<td width=\"330\">\r\n<p>ReasonsforSanitising</p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td width=\"287\">\r\n<p>·         Helps in preventing the contamination.</p>\r\n<p>·         Also helps in preventing the oxidization.</p>\r\n<p>·         Also helps to maintain the equipment which is in good order.</p>\r\n<p> </p>\r\n</td>\r\n<td width=\"330\">\r\n<p>·         Also helps in preventing the growth of the bacteria from the surfaces or the equipment or tools.</p>\r\n</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n<p><strong> </strong></p>\r\n<ol start=\"2\">\r\n<li><em><strong>Use the template“Cleaning Schedule Equipment” on next page for this task.</strong></em></li>\r\n</ol>\r\n<p>Select 6 pieces of equipment from the list below and complete in the template for each piece of equipment:</p>\r\n<ol>\r\n<li>Item</li>\r\n<li>Person responsible(e.g.your name)</li>\r\n<li>The frequency when thisequipmentmustbecleaned</li>\r\n<li>When should the equipment be cleaned (for example after each use, at the end of the nightshiftetc.)</li>\r\n<li>Instructions for how to clean and the cleaning equipment to be used</li>\r\n<li>The chemicals to be used includings an it is ersor disinfectants and points of care</li>\r\n<li>The safety equipment (Personal protective equipment and signage) to be used and points of care</li>\r\n</ol>\r\n<p>Equipment:</p>\r\n<ul class=\"unordered-listing\">\r\n<li>cooking equipment</li>\r\n<li>dishwashers</li>\r\n<li>garbage bins</li>\r\n<li>scales</li>\r\n<li>temperature probes</li>\r\n<li>food processors</li>\r\n<li>blenders and attachments</li>\r\n<li>mincers</li>\r\n<li>slicing machines</li>\r\n</ul>\r\n<p><strong> </strong></p>\r\n<table class=\"table table-bordered\" width=\"641\">\r\n<tbody>\r\n<tr>\r\n<td width=\"50\">\r\n<p> </p>\r\n<p> </p>\r\n<p><strong><em>Item</em></strong></p>\r\n</td>\r\n<td width=\"38\">\r\n<p> </p>\r\n<p> </p>\r\n<p><strong><em>Staff</em></strong></p>\r\n</td>\r\n<td width=\"25\">\r\n<p> </p>\r\n<p> </p>\r\n<p><strong><em>M</em></strong></p>\r\n</td>\r\n<td width=\"21\">\r\n<p> </p>\r\n<p> </p>\r\n<p><strong><em>T</em></strong></p>\r\n</td>\r\n<td width=\"25\">\r\n<p> </p>\r\n<p> </p>\r\n<p><strong><em>W</em></strong></p>\r\n</td>\r\n<td width=\"27\">\r\n<p> </p>\r\n<p> </p>\r\n<p><strong><em>Th</em></strong></p>\r\n</td>\r\n<td width=\"21\">\r\n<p> </p>\r\n<p> </p>\r\n<p><strong><em>F</em></strong></p>\r\n</td>\r\n<td width=\"21\">\r\n<p> </p>\r\n<p> </p>\r\n<p><strong><em>S</em></strong></p>\r\n</td>\r\n<td width=\"21\">\r\n<p> </p>\r\n<p> </p>\r\n<p><strong><em>S</em></strong></p>\r\n</td>\r\n<td width=\"55\">\r\n<p> </p>\r\n<p> </p>\r\n<p><strong><em>When</em></strong></p>\r\n</td>\r\n<td width=\"118\">\r\n<p><strong><em>Instructionsincluding                    cleaningequipmentto   beused</em></strong></p>\r\n</td>\r\n<td width=\"92\">\r\n<p> </p>\r\n<p><strong><em>ChemicalstobeUsed</em></strong></p>\r\n<p><strong><em>Pointsofcare</em></strong></p>\r\n</td>\r\n<td width=\"81\">\r\n<p><strong><em>SafetyEquipmentRequiredPoints                   of</em></strong></p>\r\n<p><strong><em>care</em></strong></p>\r\n</td>\r\n<td width=\"48\">\r\n<p> </p>\r\n<p> </p>\r\n<p><strong><em>Signed</em></strong></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td width=\"50\">\r\n<p><em>CuttingBoards</em></p>\r\n</td>\r\n<td width=\"38\">\r\n<p> </p>\r\n</td>\r\n<td width=\"25\">\r\n<p> </p>\r\n</td>\r\n<td width=\"21\">\r\n<p> </p>\r\n</td>\r\n<td width=\"25\">\r\n<p> </p>\r\n</td>\r\n<td width=\"27\">\r\n<p> </p>\r\n</td>\r\n<td width=\"21\">\r\n<p> </p>\r\n</td>\r\n<td width=\"21\">\r\n<p> </p>\r\n</td>\r\n<td width=\"21\">\r\n<p> </p>\r\n</td>\r\n<td width=\"55\">\r\n<p>Asrequired</p>\r\n</td>\r\n<td width=\"118\">\r\n<p>Try to remove the food scraps from the board and then place the cutting board into the dishwasher to clean it.</p>\r\n<p>Once the cutting board is cleaned let it air-dry and place it to the rack.</p>\r\n<p> </p>\r\n<p>If the cutting board is being handwashed than always use the hot and soapy water, and then rinse it with the food disinfectant spray to santise it.</p>\r\n</td>\r\n<td width=\"92\">\r\n<p>Milddetergent1:150</p>\r\n<p>Foods                   safedisinfectantspray</p>\r\n</td>\r\n<td width=\"81\">\r\n<p>Gloves   and</p>\r\n<p>apronforhandwashingprocedure</p>\r\n</td>\r\n<td rowspan=\"2\" width=\"48\">\r\n<p> </p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td width=\"50\">\r\n<p> </p>\r\n</td>\r\n<td width=\"38\">\r\n<p><em>Jack</em></p>\r\n</td>\r\n<td width=\"25\">\r\n<p><em>X</em></p>\r\n</td>\r\n<td width=\"21\">\r\n<p><em>X</em></p>\r\n</td>\r\n<td width=\"25\">\r\n<p><em>X</em></p>\r\n</td>\r\n<td width=\"27\">\r\n<p><em>X</em></p>\r\n</td>\r\n<td width=\"21\">\r\n<p><em>X</em></p>\r\n</td>\r\n<td width=\"21\">\r\n<p><em>X</em></p>\r\n</td>\r\n<td width=\"21\">\r\n<p><em>X</em></p>\r\n</td>\r\n<td width=\"55\">\r\n<p> </p>\r\n</td>\r\n<td width=\"118\">\r\n<p> </p>\r\n</td>\r\n<td width=\"92\">\r\n<p> </p>\r\n</td>\r\n<td width=\"81\">\r\n<p> </p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td width=\"50\">\r\n<p><em>Cooking equipment’s</em></p>\r\n</td>\r\n<td width=\"38\">\r\n<p><em>Jia</em></p>\r\n</td>\r\n<td width=\"25\">\r\n<p><em>X</em></p>\r\n</td>\r\n<td width=\"21\">\r\n<p><em>X</em></p>\r\n</td>\r\n<td width=\"25\">\r\n<p><em>X</em></p>\r\n</td>\r\n<td width=\"27\">\r\n<p><em>X</em></p>\r\n</td>\r\n<td width=\"21\">\r\n<p><em>X</em></p>\r\n</td>\r\n<td width=\"21\">\r\n<p><em>X</em></p>\r\n</td>\r\n<td width=\"21\">\r\n<p><em>X</em></p>\r\n</td>\r\n<td width=\"55\">\r\n<p>After use</p>\r\n</td>\r\n<td width=\"118\">\r\n<p>Food particles need to be removed from the cooking equipment or also remove the burnt food particles and then rinse it with the hot and soapy water or within the dishwater.</p>\r\n</td>\r\n<td width=\"92\">\r\n<p>Detergent</p>\r\n</td>\r\n<td width=\"81\">\r\n<p>Gloves and safety shoes. Check for hot or sharp equipment’s.</p>\r\n</td>\r\n<td width=\"48\">\r\n<p>Jia</p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td width=\"50\">\r\n<p><em>Dishwasher</em></p>\r\n</td>\r\n<td width=\"38\">\r\n<p><em>Lyn</em></p>\r\n</td>\r\n<td width=\"25\">\r\n<p><em>X</em></p>\r\n</td>\r\n<td width=\"21\">\r\n<p><em>X</em></p>\r\n</td>\r\n<td width=\"25\">\r\n<p><em>X</em></p>\r\n</td>\r\n<td width=\"27\">\r\n<p><em>X</em></p>\r\n</td>\r\n<td width=\"21\">\r\n<p><em>X</em></p>\r\n</td>\r\n<td width=\"21\">\r\n<p><em>X</em></p>\r\n</td>\r\n<td width=\"21\">\r\n<p><em>X</em></p>\r\n</td>\r\n<td width=\"55\">\r\n<p>As required</p>\r\n</td>\r\n<td width=\"118\">\r\n<p>Also remove any particle from the dishwater and the corners and then scrub it if it is required.</p>\r\n</td>\r\n<td width=\"92\">\r\n<p>Mild detergent or multipurpose cleaner.</p>\r\n</td>\r\n<td width=\"81\">\r\n<p>Aprons, gloves and manual guide if required.</p>\r\n</td>\r\n<td width=\"48\">\r\n<p>Lyn</p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td width=\"50\">\r\n<p><em>Slicing machines</em></p>\r\n</td>\r\n<td width=\"38\">\r\n<p><em>Leon</em></p>\r\n</td>\r\n<td width=\"25\">\r\n<p><em>X</em></p>\r\n</td>\r\n<td width=\"21\">\r\n<p><em>X</em></p>\r\n</td>\r\n<td width=\"25\">\r\n<p><em>X</em></p>\r\n</td>\r\n<td width=\"27\">\r\n<p><em>X</em></p>\r\n</td>\r\n<td width=\"21\">\r\n<p><em>X</em></p>\r\n</td>\r\n<td width=\"21\">\r\n<p><em>X</em></p>\r\n</td>\r\n<td width=\"21\">\r\n<p><em>X</em></p>\r\n</td>\r\n<td width=\"55\">\r\n<p>After use</p>\r\n</td>\r\n<td width=\"118\">\r\n<p>Unplug the slicing machine and disassemble the parts carefully and wash them separately and be careful of the blade as it can cause serious injury</p>\r\n</td>\r\n<td width=\"92\">\r\n<p>Soapy water or mild detergent</p>\r\n</td>\r\n<td width=\"81\">\r\n<p>Apron, gloves and safety shoes</p>\r\n</td>\r\n<td width=\"48\">\r\n<p>Leoon</p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td width=\"50\">\r\n<p><em>Blenders</em></p>\r\n</td>\r\n<td width=\"38\">\r\n<p><em>Sam</em></p>\r\n</td>\r\n<td width=\"25\">\r\n<p><em>X</em></p>\r\n</td>\r\n<td width=\"21\">\r\n<p><em>X</em></p>\r\n</td>\r\n<td width=\"25\">\r\n<p><em>X</em></p>\r\n</td>\r\n<td width=\"27\">\r\n<p><em>X</em></p>\r\n</td>\r\n<td width=\"21\">\r\n<p><em>X</em></p>\r\n</td>\r\n<td width=\"21\">\r\n<p><em>X</em></p>\r\n</td>\r\n<td width=\"21\">\r\n<p><em>X</em></p>\r\n</td>\r\n<td width=\"55\">\r\n<p>After use</p>\r\n</td>\r\n<td width=\"118\">\r\n<p>Always unplug the switch or power supply and also disassemble as per the instruction that is being mentioned in the manuals. Rinse the blender blades and the put it in the dishwasher.</p>\r\n</td>\r\n<td width=\"92\">\r\n<p>Detergent</p>\r\n</td>\r\n<td width=\"81\">\r\n<p>Gloves, apron and safety shoes.</p>\r\n<p> </p>\r\n</td>\r\n<td width=\"48\">\r\n<p>Sam</p>\r\n</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n<p><strong> </strong></p>\r\n<ol start=\"3\">\r\n<li><em><strong>Use the template “Cleaning Schedule Kitchen area” below for this task.For each item/area listed below,complete in the template for each:</strong></em></li>\r\n</ol>\r\n<ul class=\"unordered-listing\">\r\n<li>Item or area</li>\r\n<li>Person responsible(e.g.your name)</li>\r\n<li>The frequency when this equipment must be cleaned</li>\r\n<li>When should the equipment be cleaned (for example after each use, at the end of the nightshiftetc.)</li>\r\n<li>Instructions how to clean and the cleaning equipment to be used</li>\r\n<li>The chemicals to be used includings an it is ersor disinfectants and points of care</li>\r\n<li>The safety equipment (Personal protective equipment and signage) to be used and pointsofcare</li>\r\n</ul>\r\n<p> </p>\r\n<p>Kitchen:</p>\r\n<p>kitchen floors shelves and walls</p>\r\n<p>service-ware typically encountered in a commercial kitchen cutting boards</p>\r\n<p>knives</p>\r\n<p>cooking utensils container</p>\r\n<table class=\"table table-bordered\" width=\"641\">\r\n<tbody>\r\n<tr>\r\n<td width=\"48\">\r\n<p> </p>\r\n<p> </p>\r\n<p><strong><em>Item</em></strong></p>\r\n</td>\r\n<td width=\"38\">\r\n<p> </p>\r\n<p> </p>\r\n<p><strong><em>Staff</em></strong></p>\r\n</td>\r\n<td width=\"25\">\r\n<p> </p>\r\n<p> </p>\r\n<p><strong><em>M</em></strong></p>\r\n</td>\r\n<td width=\"21\">\r\n<p> </p>\r\n<p> </p>\r\n<p><strong><em>T</em></strong></p>\r\n</td>\r\n<td width=\"25\">\r\n<p> </p>\r\n<p> </p>\r\n<p><strong><em>W</em></strong></p>\r\n</td>\r\n<td width=\"27\">\r\n<p> </p>\r\n<p> </p>\r\n<p><strong><em>Th</em></strong></p>\r\n</td>\r\n<td width=\"21\">\r\n<p> </p>\r\n<p> </p>\r\n<p><strong><em>F</em></strong></p>\r\n</td>\r\n<td width=\"21\">\r\n<p> </p>\r\n<p> </p>\r\n<p><strong><em>S</em></strong></p>\r\n</td>\r\n<td width=\"21\">\r\n<p> </p>\r\n<p> </p>\r\n<p><strong><em>S</em></strong></p>\r\n</td>\r\n<td width=\"48\">\r\n<p> </p>\r\n<p> </p>\r\n<p><strong><em>When</em></strong></p>\r\n</td>\r\n<td width=\"118\">\r\n<p><strong><em>Instructionsincluding cleaningequipmenttobe</em></strong></p>\r\n<p><strong><em>used</em></strong></p>\r\n</td>\r\n<td width=\"97\">\r\n<p><strong><em>Chemicals to beUsed</em></strong></p>\r\n<p><strong><em>Pointsofcare</em></strong></p>\r\n</td>\r\n<td width=\"85\">\r\n<p><strong><em>SafetyEquipmentRequired</em></strong></p>\r\n<p><strong><em>Pointsofcare</em></strong></p>\r\n</td>\r\n<td width=\"48\">\r\n<p> </p>\r\n<p> </p>\r\n<p><strong><em>Signed</em></strong></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td width=\"48\">\r\n<p><em>Servicepass</em></p>\r\n</td>\r\n<td width=\"38\">\r\n<p> </p>\r\n<p> </p>\r\n<p> </p>\r\n<p> </p>\r\n<p> </p>\r\n<p><em>Jack</em></p>\r\n</td>\r\n<td width=\"25\">\r\n<p> </p>\r\n<p> </p>\r\n<p> </p>\r\n<p> </p>\r\n<p> </p>\r\n<p><em>X</em></p>\r\n</td>\r\n<td width=\"21\">\r\n<p> </p>\r\n<p> </p>\r\n<p> </p>\r\n<p> </p>\r\n<p> </p>\r\n<p><em>X</em></p>\r\n</td>\r\n<td width=\"25\">\r\n<p> </p>\r\n<p> </p>\r\n<p> </p>\r\n<p> </p>\r\n<p> </p>\r\n<p><em>X</em></p>\r\n</td>\r\n<td width=\"27\">\r\n<p> </p>\r\n<p> </p>\r\n<p> </p>\r\n<p> </p>\r\n<p> </p>\r\n<p><em>X</em></p>\r\n</td>\r\n<td width=\"21\">\r\n<p> </p>\r\n<p> </p>\r\n<p> </p>\r\n<p> </p>\r\n<p> </p>\r\n<p><em>X</em></p>\r\n</td>\r\n<td width=\"21\">\r\n<p> </p>\r\n<p> </p>\r\n<p> </p>\r\n<p> </p>\r\n<p> </p>\r\n<p><em>X</em></p>\r\n</td>\r\n<td width=\"21\">\r\n<p> </p>\r\n<p> </p>\r\n<p> </p>\r\n<p> </p>\r\n<p> </p>\r\n<p><em>X</em></p>\r\n</td>\r\n<td width=\"48\">\r\n<p>Postservice</p>\r\n</td>\r\n<td width=\"118\">\r\n<p>Cloth needs to be removed or replace when it is required.</p>\r\n<p>Always wash the surface with the hot or soapy water.</p>\r\n<p>Let the surface be air dry</p>\r\n<p>Once it gets dry then change the table cloth.</p>\r\n</td>\r\n<td width=\"97\">\r\n<p>Detergent 1:150Sanitizerspray</p>\r\n</td>\r\n<td width=\"85\">\r\n<p>ApronGloves</p>\r\n<p>SlipresistantshoesSignage:Caution-wetfloor</p>\r\n</td>\r\n<td width=\"48\">\r\n<p>Jack</p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td width=\"48\">\r\n<p>Cutting boards</p>\r\n</td>\r\n<td width=\"38\">\r\n<p> Jim</p>\r\n</td>\r\n<td width=\"25\">\r\n<p><em>X</em></p>\r\n</td>\r\n<td width=\"21\">\r\n<p><em>X</em></p>\r\n</td>\r\n<td width=\"25\">\r\n<p><em>X</em></p>\r\n</td>\r\n<td width=\"27\">\r\n<p><em>X</em></p>\r\n</td>\r\n<td width=\"21\">\r\n<p><em>X</em></p>\r\n</td>\r\n<td width=\"21\">\r\n<p><em>X</em></p>\r\n</td>\r\n<td width=\"21\">\r\n<p><em>X</em></p>\r\n</td>\r\n<td width=\"48\">\r\n<p>After use</p>\r\n</td>\r\n<td width=\"118\">\r\n<p>Place the cutting board in the dishwasher to wash.</p>\r\n</td>\r\n<td width=\"97\">\r\n<p>Dishwashing liquid or detergent</p>\r\n</td>\r\n<td width=\"85\">\r\n<p>Apron, gloves</p>\r\n</td>\r\n<td width=\"48\">\r\n<p>Jim</p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td width=\"48\">\r\n<p>Shelves and walls</p>\r\n</td>\r\n<td width=\"38\">\r\n<p>Sarah</p>\r\n</td>\r\n<td width=\"25\">\r\n<p> </p>\r\n</td>\r\n<td width=\"21\">\r\n<p><em>X</em></p>\r\n</td>\r\n<td width=\"25\">\r\n<p> </p>\r\n</td>\r\n<td width=\"27\">\r\n<p> </p>\r\n</td>\r\n<td width=\"21\">\r\n<p><em>X</em></p>\r\n</td>\r\n<td width=\"21\">\r\n<p> </p>\r\n</td>\r\n<td width=\"21\">\r\n<p> </p>\r\n</td>\r\n<td width=\"48\">\r\n<p>Free time or quiet time</p>\r\n</td>\r\n<td width=\"118\">\r\n<p>Dirt is required to be cleaned firstly from the duster.</p>\r\n<p>Once duster is cleaned than use multi-purpose to clean the walls and the shelves.</p>\r\n</td>\r\n<td width=\"97\">\r\n<p>Multipurpose cleaner, glass cleaner, detergent.</p>\r\n</td>\r\n<td width=\"85\">\r\n<p>Wear proper personal protective equipment’s like safety glasses, shoes. Caution sign of cleaning.</p>\r\n</td>\r\n<td width=\"48\">\r\n<p>Sarah</p>\r\n</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n<p> </p>\r\n<ol start=\"4\">\r\n<li><em><strong>the uses and applications for the following cleaning equipment? Which aspects doyou need to check for each piece of equipment before use to ensure it is safe and ready to use?</strong></em></li>\r\n</ol>\r\n<table class=\"table table-bordered\" width=\"606\">\r\n<tbody>\r\n<tr>\r\n<td width=\"181\">\r\n<p><strong>Equipment</strong></p>\r\n</td>\r\n<td width=\"214\">\r\n<p><strong>Applicationsforuse</strong></p>\r\n</td>\r\n<td width=\"210\">\r\n<p><strong>Areastoinspect</strong></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td width=\"181\">\r\n<p><strong>Dishwashers</strong></p>\r\n</td>\r\n<td width=\"214\">\r\n<p>Use to clean crockery, cutlery and glassware, in combination with a detergent</p>\r\n</td>\r\n<td width=\"210\">\r\n<p>·         Rinsed and clean</p>\r\n<p>·         Intact and free from holes</p>\r\n<p>·         Durable handle</p>\r\n<p>·         Wheels roll</p>\r\n<p> </p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td width=\"181\">\r\n<p><strong>Cleaningcloths</strong></p>\r\n</td>\r\n<td width=\"214\">\r\n<p>In order to clean the benches top and the some of the pieces of the kitchen it is quite important use the cleaning cloths, along with the combination of the hot water and the detergent.</p>\r\n</td>\r\n<td width=\"210\">\r\n<p>·         It is important to cleand and sanitise it properly.</p>\r\n<p>·         It should be presented in the good manner</p>\r\n<p> </p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td width=\"181\">\r\n<p><strong>Mops</strong></p>\r\n</td>\r\n<td width=\"214\">\r\n<p>Use these only in tiled areas or other areas where waterbased cleaning is appropriate</p>\r\n</td>\r\n<td width=\"210\">\r\n<p>·         Handle is not splintered</p>\r\n<p>·         Head is affixed firmly</p>\r\n<p>·         Fibers need to be cleaned properly and also have to be untangles properly. It is required to be wash on the regular basis but it should not be bleached regularly.</p>\r\n<p> </p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td width=\"181\">\r\n<p><strong>Floorscrubbers</strong>and<strong>polishers</strong></p>\r\n</td>\r\n<td width=\"214\">\r\n<p>Floor scrubbers and polishers are periodically used on tiled areas to refresh the surface and remove stubborn stains</p>\r\n</td>\r\n<td width=\"210\">\r\n<p>·         Polisher should be in working condition.</p>\r\n<p>·         Have adequate chemical level.</p>\r\n<p>·         If required change he scrubbers.</p>\r\n<p>·         Pads should be cleaned.</p>\r\n<p> </p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td width=\"181\">\r\n<p><strong>Broomsanddustpans</strong></p>\r\n</td>\r\n<td width=\"214\">\r\n<p>Use this on dry floor surfaces to pick up food items and other dirt on the floor, before wet cleaning is done</p>\r\n<p> </p>\r\n</td>\r\n<td width=\"210\">\r\n<p>·         Bristles are clean</p>\r\n<p>·         Head is secure</p>\r\n<p>·         Handle is not splintered</p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td width=\"181\">\r\n<p><strong>Vacuumcleaner</strong></p>\r\n</td>\r\n<td width=\"214\">\r\n<p>Vacuum cleaners are used to remove stubborn dirt from the areas which can’t be reached easily</p>\r\n</td>\r\n<td width=\"210\">\r\n<p>·         Make sure all parts are attached properly.</p>\r\n<p>·         Dust bag should be empty.</p>\r\n<p>·         No internal damage.</p>\r\n<p>·         Nozzle should be cleaned and sanitized properly.</p>\r\n</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n<ol start=\"5\">\r\n<li><em><strong>Provisions for the safe use of cleaning agents and chemicals required for cleaning stoves, grillsand ovens. Read the attached Safety Data Sheet “SDS Selley Oven Gel” and answer the following questions:</strong></em></li>\r\n</ol>\r\n<ul class=\"unordered-listing\" style=\"list-style-type: square;\">\r\n<li>What are the Major Health Hazards of the product listed in the section “HazardsIdentification– Risk Phrases”?</li>\r\n</ul>\r\n<ul class=\"unordered-listing\">\r\n<li>Risk Phrase(s): R34 Causes burns.</li>\r\n<li>R41 Risk of serious damage to eyes.</li>\r\n<li>Poisons Schedule (SUSMP): S5 Caution</li>\r\n</ul>\r\n<p> </p>\r\n<ul class=\"unordered-listing\" style=\"list-style-type: square;\">\r\n<li>What must be considered for“Exposure Control/Personal Protection” for consumer use?</li>\r\n</ul>\r\n<ul class=\"unordered-listing\">\r\n<li>Always Wear Personal Protective Equipment (PPE)</li>\r\n<li>Always Work in a well-lit and well-ventilated area</li>\r\n<li>Make sure that appropriate signage and restrictions are in place</li>\r\n</ul>\r\n<p> </p>\r\n<ul class=\"unordered-listing\" style=\"list-style-type: square;\">\r\n<li>FirstAidMeasures:</li>\r\n</ul>\r\n<br />\r\n<ul class=\"unordered-listing\" style=\"list-style-type: square;\">\r\n<li>What should be done if the product comes in contact with skin?</li>\r\n</ul>\r\n<p>Immediately remove the contaminated clothes and wash the part of the skin immediately with the running water which came in contact with the product.</p>\r\n<ul class=\"unordered-listing\" style=\"list-style-type: square;\">\r\n<li>What should be done if the product comes in contact with eyes?</li>\r\n</ul>\r\n<p>If the product comes in contact with your eyes, follow the simple steps:</p>\r\n<ul class=\"unordered-listing\">\r\n<li>Wash your eyes immediately with the water.</li>\r\n<li>Repeat the steps until the irritation gets rid of.</li>\r\n<li>Immediately contact the doctor if it does not work.</li>\r\n</ul>\r\n<ul class=\"unordered-listing\" style=\"list-style-type: square;\">\r\n<li>Handling and Storage:</li>\r\n</ul>\r\n<ul class=\"unordered-listing\">\r\n<li>What should be the conditions to store the product safe?</li>\r\n<li>Always store the product low in order to minimise the contamination whenever it gets spoiled?</li>\r\n<li>Never store the food in the container as the same container may have used several time to store the several products again.</li>\r\n<li>Always label the product clearly</li>\r\n</ul>\r\n<p> </p>\r\n<ol start=\"6\">\r\n<li><em><strong>The table below lists different types of cleaning agents and chemicals for bar areas and equipment.</strong></em></li>\r\n</ol>\r\n<p>In the column“Application examples”,list 2 applications for use for each product.</p>\r\n<p>In the column“Amount of chemical required” ,calculate the amount of chemical required based on the ratio provided and the quantity of water to be used.</p>\r\n<p>The formulato use is:</p>\r\n<p>Example: ratio1:50 means 1 part chemical to 50 parts water</p>\r\n<p>To calculate how much chemical is required for 1.000 litres(=1000 milli litres),we divide 1.000 by 50 =0.020 litres.</p>\r\n<p>Now we know we need 20 ml or 0.020 litres of chemical per litre of water.</p>\r\n<p>If the mixture we require uses 5.000 litres of water the nth calculation is:5.000(litres of water) divided by 0.050 (Chemical per litre)=0.100 Litres chemical.</p>\r\n<table class=\"table table-bordered\" width=\"606\">\r\n<tbody>\r\n<tr>\r\n<td width=\"108\">\r\n<p>Chemical</p>\r\n</td>\r\n<td width=\"97\">\r\n<p>Dilution      per</p>\r\n<p>litre</p>\r\n</td>\r\n<td width=\"98\">\r\n<p>Water</p>\r\n<p>quantity</p>\r\n</td>\r\n<td width=\"163\">\r\n<p>Amount     of                      chemical</p>\r\n<p>required</p>\r\n</td>\r\n<td width=\"140\">\r\n<p>Applicationexamples</p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td width=\"108\">\r\n<p> </p>\r\n<p>Dishwashingliquid</p>\r\n</td>\r\n<td width=\"97\">\r\n<p> </p>\r\n<p>1:250</p>\r\n</td>\r\n<td width=\"98\">\r\n<p> </p>\r\n<p>50.000litres</p>\r\n</td>\r\n<td width=\"163\">\r\n<p>200</p>\r\n</td>\r\n<td width=\"140\">\r\n<p>Utensils</p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td width=\"108\">\r\n<p> </p>\r\n<p>Floorcleaners</p>\r\n</td>\r\n<td width=\"97\">\r\n<p> </p>\r\n<p>1:75</p>\r\n</td>\r\n<td width=\"98\">\r\n<p> </p>\r\n<p>9.000litres</p>\r\n</td>\r\n<td width=\"163\">\r\n<p>120</p>\r\n</td>\r\n<td width=\"140\">\r\n<p>Mop</p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td width=\"108\">\r\n<p> </p>\r\n<p>Bleach</p>\r\n</td>\r\n<td width=\"97\">\r\n<p> </p>\r\n<p>1:50</p>\r\n</td>\r\n<td width=\"98\">\r\n<p> </p>\r\n<p>5litres</p>\r\n</td>\r\n<td width=\"163\">\r\n<p>100</p>\r\n</td>\r\n<td width=\"140\">\r\n<p>Clothes</p>\r\n</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n<p> </p>\r\n<ol start=\"7\">\r\n<li><em><strong>What are the 5 risk controls for manual handling tasks suggested by Safe Work Australia?What do these suggest to reduce injuries as a result from lifting?</strong></em></li>\r\n</ol>\r\n<ul class=\"unordered-listing\">\r\n<li>It is important reduce the forces which is being required to operate the plant.</li>\r\n<li>Always provide proper instruction, signs or symbols which can help the customers to operate the plant.</li>\r\n<li>Also diminish or eliminate the number of repeated actions or the postures which is not required.</li>\r\n</ul>\r\n<p>Suggestions to reduce injuries resulted from lifting are:</p>\r\n<ul class=\"unordered-listing\">\r\n<li>New equipment or the process is being introduced, or it is compulsory to modify the equipment.</li>\r\n<li>Whenever there is mechanical equipment it is compulsory to provide manual-handling task, so that it can help or train the staff that how they can use the equipment.</li>\r\n<li>Solutions should be identified appropriately by the risk assessment team to the affected employees.</li>\r\n</ul>\r\n<ol start=\"8\">\r\n<li><em><strong>One important aspect in business operations is the effective reduction of environmental impacts. List 4 examples for each of the following categories to conserve energy, reduce waste and prevent harm to the environment and provide a general description of how various wastes can impact on the environment:</strong></em></li>\r\n</ol>\r\n<table class=\"table table-bordered\">\r\n<tbody>\r\n<tr>\r\n<td width=\"147\">\r\n<p>WaterConservation</p>\r\n</td>\r\n<td width=\"495\">\r\n<p>·         Food is required to be rinsed in the bucket which is full of water instead of washing it under running water.</p>\r\n<p>·         Floor is required to sweep and mopped.</p>\r\n<p>·         Sensor are required to be fitted and it should be activated within the tap in order to control or restrict the flow of the water.</p>\r\n<p>·         Always run the dishwasher when it is fully loaded.</p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td width=\"147\">\r\n<p>EnergyConservation</p>\r\n</td>\r\n<td width=\"495\">\r\n<p>·         Refrigerators need to be placed away from the direct heat.</p>\r\n<p>·         They should be placed where the ventilation and seals are in the good conditions.</p>\r\n<p>·         Always turn off the exhausts fans and the chimneys when it is not required or necessary to be used.</p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td width=\"147\">\r\n<p>Waste    Management</p>\r\n<p>&amp; Recycling</p>\r\n</td>\r\n<td width=\"495\">\r\n<p>·         Always donate the food or the left overs to the local farmers so that they can use them in preparing the composite for the plants or the poor ones so that they can feed their families.</p>\r\n<p>·         Always purchase the food products in bulk.</p>\r\n<p>·         Crockery is required to be cleaned properly to remove the leftovers from the plate.</p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td width=\"147\">\r\n<p>HazardousSubstances</p>\r\n</td>\r\n<td width=\"495\">\r\n<p>·         Turn on the gas when it is necessary.</p>\r\n<p>·         Always place the food away from the direct heat or the sunlight.</p>\r\n<p> </p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td width=\"147\">\r\n<p>Cookingfatsandoils</p>\r\n</td>\r\n<td width=\"495\">\r\n<p>·         Cooking oil should be disposed properly</p>\r\n<p>·         Scrape crockery thoroughly to remove excess food</p>\r\n<p>·         Always donate the food or the left overs to the local farmers so that they can use them in preparing the composite for the plants or the poor ones so that they can feed their families</p>\r\n<p>·         Always use the strainer in the skin so that it can collect all the left overs or food scraps within it.</p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td width=\"147\">\r\n<p>Impactsofwasteson</p>\r\n<p>theenvironment</p>\r\n</td>\r\n<td width=\"495\">\r\n<p>·         Waste liquid is required to be flushed in the sink as it can be quite dangerous for the marine life or the environment.</p>\r\n<p>·         If a landfill site is not properly sealed, a toxic pollutant can escape into the surrounding groundwater causing environmental problems for plants and animals living downstream.</p>\r\n<p> </p>\r\n</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n<p> </p>\r\n<ol start=\"9\">\r\n<li><em><strong>What are the requirements for managing pest control in a food premises? Complete each aspect in the table below:</strong></em></li>\r\n</ol>\r\n<table class=\"table table-bordered\">\r\n<tbody>\r\n<tr>\r\n<td width=\"158\">\r\n<p><strong>Methodstocontrol</strong></p>\r\n<p><strong>pests</strong></p>\r\n</td>\r\n<td width=\"214\">\r\n<p><strong>Aspectstoconsiderforusing</strong></p>\r\n<p><strong>pestcontroltoolsinfoodareas</strong></p>\r\n</td>\r\n<td width=\"269\">\r\n<p><strong>Actionrequiredwherepresenceofpests</strong></p>\r\n<p><strong>areidentified</strong></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td width=\"158\">\r\n<p>Destroy and eradicate</p>\r\n</td>\r\n<td width=\"214\">\r\n<p>Using chemicals, pest control is usually managed as a combination of professional pest control measures and thorough in-house cleaning and prevention methods</p>\r\n<p> </p>\r\n</td>\r\n<td width=\"269\">\r\n<p>Always go for the professional pest control agency to look after each and every checks that is compulsory to me be made.</p>\r\n<p> </p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td width=\"158\">\r\n<p>Professional pest agency is required to be conducted or hired for the making a proper check on the damages.</p>\r\n</td>\r\n<td width=\"214\">\r\n<p>Proper temperature is required to be to sanitize.</p>\r\n<p> </p>\r\n</td>\r\n<td width=\"269\">\r\n<p>Restrict the access of pests in the kitchen.</p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td width=\"158\">\r\n<p>Keep all the benches, cupboards and floors clean and free of food scraps</p>\r\n</td>\r\n<td width=\"214\">\r\n<p>Proper and appropriate precautions need to be taken while making the pests control.</p>\r\n</td>\r\n<td width=\"269\">\r\n<p>Look out for evidence of pests and manage the situation appropriately.</p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td width=\"158\">\r\n<p>Flyscreens and plastic curtains help to keep out adult insects </p>\r\n</td>\r\n<td width=\"214\">\r\n<p>Always allow the animal assistance specially in dining and drinking areas.  </p>\r\n<p> </p>\r\n</td>\r\n<td width=\"269\">\r\n<p>Major problems can be occurred if there is no good sanitation.</p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td width=\"158\">\r\n<p>Other pests, such as rats, need to be kept under control using barriers or poisoning</p>\r\n</td>\r\n<td width=\"214\">\r\n<p>All the practices is need to be measured in order to prevent the pests from entering the kitchen</p>\r\n</td>\r\n<td width=\"269\">\r\n<p>Proper provisions or care is required to be taken in order to reduce the cracks and the holes within the premises</p>\r\n</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n<p> </p>\r\n<ol start=\"10\">\r\n<li><em><strong>Your chef has asked you to ensure that there are sufficient plates and cocktail glasses forseafood cocktails available at any time during service. What do you need to check to ensure there are no problems during service for the following aspects:</strong></em></li>\r\n</ol>\r\n<table class=\"table table-bordered\">\r\n<tbody>\r\n<tr>\r\n<td width=\"155\">\r\n<p>Temperature</p>\r\n</td>\r\n<td width=\"163\">\r\n<p>Washingofglassware</p>\r\n</td>\r\n<td width=\"160\">\r\n<p>Damage</p>\r\n</td>\r\n<td width=\"164\">\r\n<p>Reporting</p>\r\n<p> </p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td width=\"155\">\r\n<p>Dishwasher should be at the temperature of  80 degree Celsius and it need to be checked after few washing cycles.</p>\r\n</td>\r\n<td width=\"163\">\r\n<p>Always Wash glassware with extra care. It is risky to wash every glassware within the dishwasher.</p>\r\n</td>\r\n<td width=\"160\">\r\n<p>Any chipped, cracked or broken plates or crockery should not be presented in front of customer. It should be discarded immediately</p>\r\n</td>\r\n<td width=\"164\">\r\n<p>Always consult your supervisor as to the correct enterprise procedure.  </p>\r\n</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n<p> </p>\r\n<ol start=\"11\">\r\n<li><em><strong>Your chef has asked you to sort the linen for the laundry pickup.</strong></em></li>\r\n</ol>\r\n<p>What does this require from you to ensure that alllinen is accounted for?</p>\r\n<p>What are common cross contamination issues that must be considered when using linen in a kitchen?</p>\r\n<table class=\"table table-bordered\" width=\"642\">\r\n<tbody>\r\n<tr>\r\n<td width=\"642\">\r\n<p>Sorting</p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td width=\"642\">\r\n<p>·         Always count the linen that has been going for the laundry and also count again when it is coming back from the laundry</p>\r\n<p>·         Always count every product or cloth separately such as 6 uniforms, 5 cloth table etc.</p>\r\n<p>·         Linens towels, tea towels, uniforms need to be cleaned after each and every use.</p>\r\n<p>·         All the linen should be ironed properly as ironing will surely help to get the neat presentation and it will also helps in killing the microbes and the bacteria,</p>\r\n<p> </p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td width=\"642\">\r\n<p>Cross contamination issues</p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td width=\"642\">\r\n<p> </p>\r\n<p>Avoiding cross contamination, us quite important. To avoid it all the cloths such as tea towels uniforms and the linen should be cleaned or washed separately. Do not use the same cloth for drying dishes, wiping benches and handling equipment.</p>\r\n<p> </p>\r\n<p> </p>\r\n</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n<p> </p>', NULL, '', NULL, NULL, 'sample', NULL, NULL, 5, 4, 2, 23, NULL, 'Clean kitchen premises and equipment SITHKOP001', 'Get professional writer advice for clean kitchen premises and equipment SITHKOP001 sample and get perfect and unique assignment help for you.', 'Clean kitchen premises and equipment SITHKOP001', 'clean-kitchen-premises-and-equipment-sithkop001', '2021-10-18 05:19:23', '2021-10-23 02:30:53');
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(254, 'Participate in safe food practices (SITXFSA002)', '<br />\r\n<h3>Assessment 1</h3>\r\n<ol>\r\n<li><em><strong>Answer the following questions about food safety standards, legislation and practices.</strong></em>\r\n<ul class=\"unordered-listing\">\r\n<li>Where can you go to find out more information about current food safety legislation? Provide at least 2 websites.</li>\r\n</ul>\r\n</li>\r\n</ol>\r\n<table class=\"table table-bordered\" width=\"518\">\r\n<tbody>\r\n<tr>\r\n<td width=\"555\">\r\n<p><a href=\"https://foodsafety.asn.au/\">https://foodsafety.asn.au/</a></p>\r\n<p><a href=\"https://www.foodstandards.gov.au/\">https://www.foodstandards.gov.au/</a></p>\r\n</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n<ul class=\"unordered-listing\">\r\n<li>Research the FSANZ Food Standards Code and provide the names for the following Food Safety Standards.</li>\r\n</ul>\r\n<ol style=\"list-style-type: upper-alpha;\">\r\n<li>3.1.1</li>\r\n<li>3.2.1</li>\r\n<li>3.2.2</li>\r\n<li>3.2.3</li>\r\n<li>3.3.1</li>\r\n</ol>\r\n<br />\r\n<table class=\"table table-bordered\" width=\"518\">\r\n<tbody>\r\n<tr>\r\n<td width=\"517\">\r\n<p>3.1.1 = Interpretation and application</p>\r\n<p>3.2.1 = Food safety programs</p>\r\n<p>3.2.2 = Food safety practices and general requirements</p>\r\n<p>3.2.3 = Food premises and equipment</p>\r\n<p>3.3.1 = Food safety programs for food service to vulnerable persons</p>\r\n<p> </p>\r\n</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n<ul class=\"unordered-listing\">\r\n<li>Which standards are mandatory for all food businesses?</li>\r\n</ul>\r\n<table class=\"table table-bordered\" width=\"518\">\r\n<tbody>\r\n<tr>\r\n<td width=\"518\">\r\n<p>Standard 3.2.1 Food Safety Programs</p>\r\n</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n<br />\r\n<ol start=\"2\">\r\n<li><em><strong>Answer the following questions about food safety programs using the document at the following link:</strong></em> <a href=\"http://www.foodstandards.gov.au/industry/safetystandards/documents/Guide%20321%20FoodSafetyPrograms-WEB.pdf\"><em>http://www.foodstandards.gov.au/industry/safetystandards/documents/<br /> Guide%20321%20FoodSafetyPrograms-WEB.pdf</em></a>.\r\n<ul class=\"unordered-listing\">\r\n<li>What is the purpose of a food safety program?</li>\r\n</ul>\r\n</li>\r\n</ol>\r\n<table class=\"table table-bordered\" width=\"518\">\r\n<tbody>\r\n<tr>\r\n<td width=\"518\">\r\n<p>The identification of the food safety hazards during the process of production of food is the purpose of the food safety program. For helping the business to identify and manage food safety, Food safety programs are designed.</p>\r\n</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n<ul class=\"unordered-listing\">\r\n<li>Is a food safety program needed for all food businesses in your state or territory? Identify when a food safety program is required.</li>\r\n</ul>\r\n<table class=\"table table-bordered\" width=\"518\">\r\n<tbody>\r\n<tr>\r\n<td width=\"517\">\r\n<p>Food safety programme is required for only certain high risk food businesses: hazardous food that is served to vulnerable people by the business are required to comply with Standard 3.2.1</p>\r\n<p> </p>\r\n</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n<ul class=\"unordered-listing\">\r\n<li>A food safety program must include specific content. According to the Food Standards Code, what are 6 legal requirements a food safety program must contain?</li>\r\n</ul>\r\n<table class=\"table table-bordered\" width=\"518\">\r\n<tbody>\r\n<tr>\r\n<td width=\"517\">\r\n<p>(a) identification of the potential hazards that is expected to occur in all food handling operations</p>\r\n<p>(b) identifying each hazard in food handling operation that can be controlled </p>\r\n<p>(c) providing the systematic monitoring of the controls</p>\r\n<p>(d) provide corrective action</p>\r\n<p>(e) Regularly review the program by the food business to ensure the adequacy.</p>\r\n<p>(f) Provide appropriate record by food business for taking action in relation to the food safety programme.</p>\r\n<p> </p>\r\n</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n<ul class=\"unordered-listing\">\r\n<li>List 5 specific procedures and associated requirements that must be included in a food safety program.</li>\r\n</ul>\r\n<table class=\"table table-bordered\" width=\"518\">\r\n<tbody>\r\n<tr>\r\n<td width=\"518\">\r\n<p>·         Conducting hazard analysis</p>\r\n<p>·         Determination of the critical control points</p>\r\n<p>·         Establishment of critical limit</p>\r\n<p>·         Establishing a system to monitor control of the CCP</p>\r\n<p>·         Establishment of the corrective action to be taken when CCP is not under control</p>\r\n</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n<ul class=\"unordered-listing\">\r\n<li>List 6 supporting documents of a food safety program and explain the purpose of each one.</li>\r\n</ul>\r\n<table class=\"table table-bordered\" width=\"518\">\r\n<thead>\r\n<tr>\r\n<td width=\"23%\">\r\n<p>Document</p>\r\n</td>\r\n<td width=\"76%\">\r\n<p>Purpose</p>\r\n</td>\r\n</tr>\r\n</thead>\r\n<tbody>\r\n<tr>\r\n<td width=\"23%\">\r\n<p>HACCP document</p>\r\n</td>\r\n<td width=\"76%\">\r\n<p>HACCP plans provide the documents and records that is needed to make sure that at each critical control point, HACCP system is followed.</p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td width=\"23%\">\r\n<p>Record keeping</p>\r\n</td>\r\n<td width=\"76%\">\r\n<p>Records should be kept by the Food Safety Supervisor for compliancing with the Food Safety Program.</p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td width=\"23%\">\r\n<p>Hazard identification</p>\r\n</td>\r\n<td width=\"76%\">\r\n<p>Food safety supervisor needs to identify the potential hazards in order to prevent hazards from occurring.</p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td width=\"23%\">\r\n<p>Corrective action</p>\r\n</td>\r\n<td width=\"76%\">\r\n<p>Outlining the solution to correcting a hazard involves development of a corrective action.</p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td width=\"23%\">\r\n<p>Hazard control</p>\r\n</td>\r\n<td width=\"76%\">\r\n<p>Food safety supervisor is required to control the hazard. Consider generic food safety and site specific hazard to the business.</p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td width=\"23%\">\r\n<p>Monitoring</p>\r\n</td>\r\n<td width=\"76%\">\r\n<p>Food safety supervisor needs to provide the evidence that food business is performing regularly.</p>\r\n</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n<br />\r\n<ol start=\"3\">\r\n<li><em><strong>Research and review your local government food safety regulations, requirements and legal obligations and answer the following questions.</strong></em>\r\n<ul class=\"unordered-listing\">\r\n<li>What is the legislation that governs the preparation and sale of food in your state or territory?</li>\r\n</ul>\r\n</li>\r\n</ol>\r\n<table class=\"table table-bordered\" width=\"518\">\r\n<tbody>\r\n<tr>\r\n<td width=\"518\">\r\n<p>Food Act 2006 is the food safety legislation in Queensland is applicable to the Queensland food businesses. The major objective of the of the legislation is to make sure that food for sale is safe and is suitable for human consumption and prevent misleading conduct</p>\r\n<p>·         Food regulation 2016</p>\r\n<p>·         Food Production Act 2000</p>\r\n</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n<ul class=\"unordered-listing\">\r\n<li>Explain the role of local councils and environmental health officers (EHOs) in the supervision of food safety.</li>\r\n</ul>\r\n<table class=\"table table-bordered\" width=\"518\">\r\n<tbody>\r\n<tr>\r\n<td width=\"518\">\r\n<p> </p>\r\n<p>Implementation of legislation is being handled by Local councils and it is being done at the local level through registration and it also the monitors and do inspection of food at the premises. The Important activities is to include the education and enforcement, and the taking of food samples. Local employs EHO who are responsible for inspecting food premises and enforcing legislative requirements. A local council can issue warnings and fines or undertake initial criminal proceedings for those businesses and individuals who break food safety laws</p>\r\n</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n<ul class=\"unordered-listing\">\r\n<li>How often should you expect an EHO to inspect your premises?</li>\r\n</ul>\r\n<table class=\"table table-bordered\" width=\"518\">\r\n<tbody>\r\n<tr>\r\n<td width=\"517\">\r\n<p>If the business is perceived as high risk, inspection will be done every 6 months by the officer but if the risk is low then in every 5 years EHO Officer may visit.</p>\r\n</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n<br />\r\n<ol start=\"4\">\r\n<li><em><strong>Research the FSANZ Code and answer the following questions:</strong></em> <a href=\"https://www.foodstandards.gov.au/publications/documents/Glossary.pdf\"><em>https://www.foodstandards.gov.au/publications/documents/Glossary.pdf</em></a><em>.</em>\r\n<ul class=\"unordered-listing\">\r\n<li>In your own words, what does <em>contaminant </em>mean?</li>\r\n</ul>\r\n</li>\r\n</ol>\r\n<table class=\"table table-bordered\" width=\"518\">\r\n<tbody>\r\n<tr>\r\n<td width=\"518\">\r\n<p> </p>\r\n<p>There are various substance which is not suitable for longer period of time; There can be contamination which can be occurred with them which includes air, water, and many other things which can easily contaminate the food.</p>\r\n</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n<ul class=\"unordered-listing\">\r\n<li>In your own words, what does <em>contamination</em> mean?</li>\r\n</ul>\r\n<table class=\"table table-bordered\" width=\"518\">\r\n<tbody>\r\n<tr>\r\n<td width=\"517\">\r\n<p>Unwanted material such as dust and particles during the manufacturing time as well as transportation time is known as contamination. Unwanted matter that is found in the product, it is included in the term contaminants. This affect the quality of the product or the process.</p>\r\n</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n<ul class=\"unordered-listing\">\r\n<li>In your own words, what are potentially hazardous foods?</li>\r\n</ul>\r\n<table class=\"table table-bordered\" width=\"518\">\r\n<tbody>\r\n<tr>\r\n<td width=\"518\">\r\n<p>Potentially hazardous food might contain bacteria and are capable of supporting the growth of the bacteria. If the food is stored in correct temperature. Toxins are poisonous which is produced by some bacteria.</p>\r\n<p> </p>\r\n</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n<br />\r\n<ol start=\"5\">\r\n<li><em><strong>Answer the following questions regarding HACCP.</strong></em>\r\n<ul class=\"unordered-listing\">\r\n<li>What do the letters HACCP stand for?</li>\r\n</ul>\r\n</li>\r\n</ol>\r\n<table class=\"table table-bordered\" width=\"518\">\r\n<tbody>\r\n<tr>\r\n<td width=\"518\">\r\n<p>HACCP means Hazard Analysis and Critical Control Point. It is a system that reduce the risk of safety hazard in food. Potential hazards are identified and controlled at some points in the process. Biological, chemical or physical hazards are included. HACCP is used by the company that involves manufacturing, processing and handling of the food products.</p>\r\n<p> </p>\r\n</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n<ul class=\"unordered-listing\">\r\n<li>Name the seven principles of HACCP and explain how each principle contributes to the safety and hygiene of food.</li>\r\n</ul>\r\n<table class=\"table table-bordered\" width=\"518\">\r\n<thead>\r\n<tr>\r\n<td width=\"94\">\r\n<p>Principle</p>\r\n</td>\r\n<td width=\"132\">\r\n<p>Name of principle</p>\r\n</td>\r\n<td width=\"291\">\r\n<p>Meaning of principle</p>\r\n</td>\r\n</tr>\r\n</thead>\r\n<tbody>\r\n<tr>\r\n<td width=\"94\">\r\n<p>Principle 1</p>\r\n</td>\r\n<td width=\"132\">\r\n<p>Conduct a hazard analysis</p>\r\n</td>\r\n<td width=\"291\">\r\n<p>Evaluation of the process and identification of hazards can be introduced. Hazards can be physical, chemical and biological as well.</p>\r\n<p> </p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td width=\"94\">\r\n<p>Principle 2</p>\r\n</td>\r\n<td width=\"132\">\r\n<p>Identify the critical control points</p>\r\n</td>\r\n<td width=\"291\">\r\n<p>There are critical control points. Identification of preventive measures is required to control critical points.</p>\r\n<p> </p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td width=\"94\">\r\n<p>Principle 3</p>\r\n</td>\r\n<td width=\"132\">\r\n<p>Establish critical limits</p>\r\n</td>\r\n<td width=\"291\">\r\n<p>The establishment criteria for each critical control point. To control the hazard what criteria needs to be followed.</p>\r\n<p> </p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td width=\"94\">\r\n<p>Principle 4</p>\r\n</td>\r\n<td width=\"132\">\r\n<p>Establishing monitoring procedures</p>\r\n</td>\r\n<td width=\"291\">\r\n<p>Monitoring is done to make sure that food remains within the critical limits.</p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td width=\"94\">\r\n<p>Principle 5</p>\r\n</td>\r\n<td width=\"132\">\r\n<p>Establish corrective actions</p>\r\n</td>\r\n<td width=\"291\">\r\n<p>Corrective actions needs to be taken if acceptable critical limit occurs.</p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td width=\"94\">\r\n<p>Principle 6</p>\r\n</td>\r\n<td width=\"132\">\r\n<p>Establish record keeping procedures</p>\r\n</td>\r\n<td width=\"291\">\r\n<p>It is essential to keep the records for effective operation of the safety plan of the food and should not include analysis of hazard</p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td width=\"94\">\r\n<p>Principles 7</p>\r\n</td>\r\n<td width=\"132\">\r\n<p>Establish verification procedures</p>\r\n</td>\r\n<td width=\"291\">\r\n<p>The first step towards the food safety is development of food safety plan. Consider a blueprint that requires the real world testing.</p>\r\n</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n<ul class=\"unordered-listing\">\r\n<li>For each critical control point below, describe at least 2 ways you can control hazards and ensure food safety. Explain in detail and provide examples. For example, just saying ‘Measure temperature’ is not enough – explain how the temperature is measured and what the temperature of the food product should be.</li>\r\n</ul>\r\n<table class=\"table table-bordered\" width=\"518\">\r\n<thead>\r\n<tr>\r\n<td width=\"20%\">\r\n<p>Catering cycle CCP</p>\r\n</td>\r\n<td width=\"79%\">\r\n<p>Control the hazards</p>\r\n</td>\r\n</tr>\r\n</thead>\r\n<tbody>\r\n<tr>\r\n<td width=\"20%\">\r\n<p>Ordering</p>\r\n</td>\r\n<td width=\"79%\">\r\n<p>1. Food business commences the operation of food handling, appropriate enforcement agency should be notified the following information: (a) food business includes the name of the food business. (b) food business’s nature, and (c) the location of food premises of the of the food business</p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td width=\"20%\">\r\n<p>Receiving</p>\r\n</td>\r\n<td width=\"79%\">\r\n<p>       1.       When receiving potentially hazardous food, take all practicable measures to ensure that food which is intended to be received frozen, is frozen when it is accepted.</p>\r\n<p> </p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td width=\"20%\">\r\n<p>Storing</p>\r\n</td>\r\n<td width=\"79%\">\r\n<p>       1.       Under the temperature control, Store it</p>\r\n<p>       2.       Make sure that food remains frozen during the storage.</p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td width=\"20%\">\r\n<p>Preparing</p>\r\n</td>\r\n<td width=\"79%\">\r\n<p>       1.       To reduce the safe level, a process step is needed to any pathogens that may be present in the food.</p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td width=\"20%\">\r\n<p>Processing, packaging and holding</p>\r\n</td>\r\n<td width=\"79%\">\r\n<p>       1.       When cooked, cool the food within two hours, from 60 degree Celsius to 21 degree Celsius. The cooling process that is used will not affect the microbiological safety of the food.</p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td width=\"20%\">\r\n<p>Transporting</p>\r\n</td>\r\n<td width=\"79%\">\r\n<p>       1.       Under the temperature control, transport the hazardous food.</p>\r\n<p>       2.       Make sure that the remains frozen during the transportation.</p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td width=\"20%\">\r\n<p>Selling and displaying</p>\r\n</td>\r\n<td width=\"79%\">\r\n<p>       1.       Make sure that the food is displayed effectively so that if any food is contaminated by the customer is removed from the display.</p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td width=\"20%\">\r\n<p>Disposing</p>\r\n</td>\r\n<td width=\"79%\">\r\n<p>       1.       Food which is been already served to person unless the food is totally wrapped by the food business</p>\r\n</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n<ul class=\"unordered-listing\">\r\n<li>For each critical control point, explain in detail the corrective action you would take if the food hazards identified in Question 5c cannot be controlled. Be as detailed as possible for all steps.</li>\r\n</ul>\r\n<table class=\"table table-bordered\" width=\"518\">\r\n<thead>\r\n<tr>\r\n<td width=\"20%\">\r\n<p>Catering cycle CCP</p>\r\n</td>\r\n<td width=\"79%\">\r\n<p>Corrective action</p>\r\n</td>\r\n</tr>\r\n</thead>\r\n<tbody>\r\n<tr>\r\n<td width=\"20%\">\r\n<p>Ordering</p>\r\n</td>\r\n<td width=\"79%\">\r\n<p>Check the item leftover in the stock at store, before ordering goods</p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td width=\"20%\">\r\n<p>Receiving</p>\r\n</td>\r\n<td width=\"79%\">\r\n<p>Always check the packaging whether it is done properly or not. While receiving the goods, check the temperature of goods.</p>\r\n<p> </p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td width=\"20%\">\r\n<p>Storing</p>\r\n</td>\r\n<td width=\"79%\">\r\n<p>After receiving the goods, make sure that the goods are stored at a particular room with the appropriate temperature.</p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td width=\"20%\">\r\n<p>Preparing</p>\r\n</td>\r\n<td width=\"79%\">\r\n<p>Make sure that the food is cooked in a particular temperature for killing the bacteria.</p>\r\n<p> </p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td width=\"20%\">\r\n<p>Processing, packaging and holding</p>\r\n</td>\r\n<td width=\"79%\">\r\n<p>During the packaging make sure that the container is clean and tidy</p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td width=\"20%\">\r\n<p>Transporting</p>\r\n</td>\r\n<td width=\"79%\">\r\n<p>Make sure the food is transported in a correct required temperature, while transporting the food and make sure no damage occurs to the food.</p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td width=\"20%\">\r\n<p>Selling and displaying</p>\r\n</td>\r\n<td width=\"79%\">\r\n<p>Take care extra in the temperature at which food is displayed.</p>\r\n<p> </p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td width=\"20%\">\r\n<p>Disposing</p>\r\n</td>\r\n<td width=\"79%\">\r\n<p>In the garbage bin dispose the food and make sure that both fresh and dispose food does not come in contact.</p>\r\n</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n<p> </p>\r\n<p> <br /><br /></p>\r\n<h3>Assessment 2</h3>\r\n<ol>\r\n<li><em><strong>Identify 6 possible consequences to a food business if food safety requirements are not met.</strong></em></li>\r\n</ol>\r\n<table class=\"table table-bordered\" width=\"518\">\r\n<tbody>\r\n<tr>\r\n<td width=\"518\">\r\n<p>·         Fines may be applied by the government</p>\r\n<p>·         There will be a bad impact on the name and fame of the business</p>\r\n<p>·         Government can blacklist the business</p>\r\n<p>·         Due to bad fame there can be a fall down in business</p>\r\n<p>·         If there is a risk to the lives of the consumer, then the proprietor if business can be charged criminal</p>\r\n<p>·         Business can be closed</p>\r\n</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n<br />\r\n<ol start=\"2\">\r\n<li><em><strong>Identify 4 possible consequences to a food handler if food safety policies and procedures are not followed.</strong></em></li>\r\n</ol>\r\n<table class=\"table table-bordered\" width=\"518\">\r\n<tbody>\r\n<tr>\r\n<td width=\"555\">\r\n<p>·         Fines by the government</p>\r\n<p>·         One can be imprisoned</p>\r\n<p>·         There will be a bad impact on the career.</p>\r\n<p>·         Government can cancel the food handling certificate.</p>\r\n</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n<br />\r\n<ol start=\"3\">\r\n<li><em><strong>Explain when a bacterial swab test would be conducted in a food business.</strong></em></li>\r\n</ol>\r\n<table class=\"table table-bordered\" width=\"518\">\r\n<tbody>\r\n<tr>\r\n<td width=\"517\">\r\n<p>Food business owners and food regulators can be informed by the environmental swabbing about how clean a food processing area is environmental swabbing which involves the testing of the surfaces where the food is prepared.</p>\r\n<p> </p>\r\n<p>It is used for verifying whether the food business cleaning and sanitization process is effective.</p>\r\n</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n<br />\r\n<ol start=\"4\">\r\n<li><em><strong>Complete the table below by listing 2 examples of each type of contaminant and 3 ways you can prevent these from coming into contact with food.</strong></em></li>\r\n</ol>\r\n<table class=\"table table-bordered\" width=\"518\">\r\n<thead>\r\n<tr>\r\n<td width=\"107\">\r\n<p>Type of contaminant</p>\r\n</td>\r\n<td width=\"110\">\r\n<p>Examples</p>\r\n</td>\r\n<td width=\"300\">\r\n<p>Prevention</p>\r\n</td>\r\n</tr>\r\n</thead>\r\n<tbody>\r\n<tr>\r\n<td width=\"107\">\r\n<p>Physical</p>\r\n</td>\r\n<td width=\"110\">\r\n<p>Insects, hair and finger nails,</p>\r\n</td>\r\n<td width=\"300\">\r\n<p>·         During food preparation, wear hats, gloves and protective clothes to make sure that food is not contaminated by hair, fingernails and jewelry.</p>\r\n<p>·         To make sure that there is no loose nuts and balls that can fall into the food, regularly maintain the machinery.</p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td width=\"107\">\r\n<p>Microbiological</p>\r\n</td>\r\n<td width=\"110\">\r\n<p>Salmonella, trichinellaspiralis</p>\r\n</td>\r\n<td width=\"300\">\r\n<p>·         Before handling the food, always wash the hands with soap and hot water</p>\r\n<p>·         At the temperature of 5 degree Celsius or below 60 degree Celsius or above, store the food.</p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td width=\"107\">\r\n<p>Chemical</p>\r\n</td>\r\n<td width=\"110\">\r\n<p>Hand sanitizer, dishwashing liquid</p>\r\n</td>\r\n<td width=\"300\">\r\n<p>· Always store the food away from the chemicals</p>\r\n<p>·         Food grade plastic container should be used.</p>\r\n<p> </p>\r\n</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n<br />\r\n<ol start=\"5\">\r\n<li><em><strong>Bacteria can cause microbiological contamination of food. What are the ideal conditions for bacteria to grow?</strong></em></li>\r\n</ol>\r\n<table class=\"table table-bordered\" width=\"518\">\r\n<tbody>\r\n<tr>\r\n<td width=\"518\">\r\n<p><strong>Warm Temperature:</strong>In warm temperature most disease causing  bacteria can thrive</p>\r\n<p><strong>Moisture</strong>: water is needed by the moisture bacteria to grow and die. Bacterial growth takes place in moist area. Such as kitchen and bathrooms.</p>\r\n<p><strong>Darkness</strong>: there is need of warm and dark environment.</p>\r\n<p><strong>Reservoir</strong>: it is the environment where moist microbes can grow.</p>\r\n</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n<br />\r\n<ol start=\"6\">\r\n<li><em><strong>What are the appropriate storage temperatures for the following types of food, and where should they be kept?</strong></em></li>\r\n</ol>\r\n<table class=\"table table-bordered\" width=\"519\">\r\n<tbody>\r\n<tr>\r\n<td width=\"173\">\r\n<p>Food type</p>\r\n</td>\r\n<td width=\"173\">\r\n<p>Storage temperature</p>\r\n</td>\r\n<td width=\"173\">\r\n<p>Location</p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td width=\"173\">\r\n<p>Frozen goods</p>\r\n</td>\r\n<td width=\"173\">\r\n<p>-18 º C</p>\r\n</td>\r\n<td width=\"173\">\r\n<p>Freezer</p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td width=\"173\">\r\n<p>Fresh seafood</p>\r\n</td>\r\n<td width=\"173\">\r\n<p>packed in ice, stored at −1°C to 2°C (30°C to 34°F)</p>\r\n</td>\r\n<td width=\"173\">\r\n<p>Freezer</p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td width=\"173\">\r\n<p>Fresh poultry</p>\r\n</td>\r\n<td width=\"173\">\r\n<p>4°C (39°F) or colder</p>\r\n</td>\r\n<td width=\"173\">\r\n<p>Cool room</p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td width=\"173\">\r\n<p>Fresh meat</p>\r\n</td>\r\n<td width=\"173\">\r\n<p>4°C (39°F) or colder</p>\r\n</td>\r\n<td width=\"173\">\r\n<p>Cool room</p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td width=\"173\">\r\n<p>Fresh fruit and vegetables</p>\r\n</td>\r\n<td width=\"173\">\r\n<p>2° to 4°C (36° to 39°F)</p>\r\n</td>\r\n<td width=\"173\">\r\n<p>Cool room</p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td width=\"173\">\r\n<p>Fresh dairy</p>\r\n</td>\r\n<td width=\"173\">\r\n<p>2°C to 4°C (36° to 39°F)</p>\r\n</td>\r\n<td width=\"173\">\r\n<p>Cool room</p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td width=\"173\">\r\n<p>Cooked rice</p>\r\n</td>\r\n<td width=\"173\">\r\n<p>2°C to 4°C (36° to 39°F)</p>\r\n</td>\r\n<td width=\"173\">\r\n<p>Cool room</p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td width=\"173\">\r\n<p>Dry goods</p>\r\n</td>\r\n<td width=\"173\">\r\n<p>10°C to 15°C (50°F to 59°F)</p>\r\n</td>\r\n<td width=\"173\">\r\n<p>Dry store</p>\r\n</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n<br />\r\n<ol start=\"7\">\r\n<li><em><strong>Answer the following questions about the usage and maintenance of food thermometers.</strong></em>\r\n<ul class=\"unordered-listing\">\r\n<li>Describe when you must use a thermometer.</li>\r\n</ul>\r\n</li>\r\n</ol>\r\n<table class=\"table table-bordered\" width=\"518\">\r\n<tbody>\r\n<tr>\r\n<td width=\"517\">\r\n<p>To avoid food poisoning, minimum internal temperature must be reached. To make sure that temperature does not fall into the danger zone of cooked food, a food thermometer is needed.</p>\r\n</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n<ul class=\"unordered-listing\">\r\n<li>How do you clean and sanitise a thermometer?</li>\r\n</ul>\r\n<table class=\"table table-bordered\" width=\"518\">\r\n<tbody>\r\n<tr>\r\n<td width=\"517\">\r\n<p>To sanitize the thermometer simply wash it with hot, soapy water. If the water isn’t accessible wipe the thermometer with clean alcohol swab.</p>\r\n</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n<ul class=\"unordered-listing\">\r\n<li>How do you calibrate a thermometer?</li>\r\n</ul>\r\n<table class=\"table table-bordered\" width=\"518\">\r\n<tbody>\r\n<tr>\r\n<td width=\"517\">\r\n<p>·         Glass should be filled with ice-cubes then top with cold water</p>\r\n<p>·         Water should be stir and sit for 3 minutes</p>\r\n<p>·         In the water insert the thermometer and make sure to not touch the sides.</p>\r\n</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n<ul class=\"unordered-listing\">\r\n<li>What actions are you required to take if you identify a fault in a thermometer; for example, the temperature variance during calibration is more than 1°C?</li>\r\n</ul>\r\n<table class=\"table table-bordered\" width=\"518\">\r\n<tbody>\r\n<tr>\r\n<td width=\"517\">\r\n<p>·         Conduct testing in hot and cold temperature.</p>\r\n<p>·         Make sure that calibration is included in service agreement if auto mated system is used.</p>\r\n</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n<br />\r\n<ol start=\"8\">\r\n<li><em><strong>Answer the following questions about the danger zone.</strong></em>\r\n<ul class=\"unordered-listing\">\r\n<li>What is the temperature danger zone?</li>\r\n</ul>\r\n</li>\r\n</ol>\r\n<table class=\"table table-bordered\" width=\"518\">\r\n<tbody>\r\n<tr>\r\n<td width=\"517\">\r\n<p>The term is used to describe the range of the temperature where the food is at risk of developing the harmful bacteria. The food in the danger zone can cause illness.</p>\r\n</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n<ul class=\"unordered-listing\">\r\n<li>How you would prevent food being left in the danger zone when storing, thawing and reheating food?</li>\r\n</ul>\r\n<table class=\"table table-bordered\" width=\"518\">\r\n<thead>\r\n<tr>\r\n<td width=\"16%\">\r\n<p>Process</p>\r\n</td>\r\n<td width=\"83%\">\r\n<p>Prevention method</p>\r\n</td>\r\n</tr>\r\n</thead>\r\n<tbody>\r\n<tr>\r\n<td width=\"16%\">\r\n<p>Storing</p>\r\n</td>\r\n<td width=\"83%\">\r\n<p>The temperature of the freezer should be below -15 degree Celsius. For checking the temperature of the fridge, use thermometer.</p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td width=\"16%\">\r\n<p>Thawing</p>\r\n</td>\r\n<td width=\"83%\">\r\n<p>In frozen food the food poisoning bacteria can grow, it is thawing. </p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td width=\"16%\">\r\n<p>Reheating</p>\r\n</td>\r\n<td width=\"83%\">\r\n<p>Reheat the hazardous food that is to be hold hot.</p>\r\n</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n<ul class=\"unordered-listing\">\r\n<li>For each of the following situations, explain the corrective action you would take in case these food hazards cannot be controlled.</li>\r\n</ul>\r\n<table class=\"table table-bordered\" width=\"518\">\r\n<tbody>\r\n<tr>\r\n<td width=\"180\">\r\n<p>Situation</p>\r\n</td>\r\n<td width=\"338\">\r\n<p>Corrective action</p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td width=\"180\">\r\n<p>Food has not cooled from 21°C to 5°C within 4 hours in the cool room</p>\r\n</td>\r\n<td width=\"338\">\r\n<p>·         For dividing the food into smaller container, reduce the bulk of the food.</p>\r\n<p>·          Before cooling the meat and poultry cut it into large joints</p>\r\n<p>·         Make sure that there is space in the container so that the air can circulate.</p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td width=\"180\">\r\n<p>Food is ready to serve to the customer when you notice that food has not reached 60°C or higher</p>\r\n</td>\r\n<td width=\"338\">\r\n<p>Increase thermostat on holding out, If critical limit has not been met</p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td width=\"180\">\r\n<p>Food for thawing has been placed in the coolroom above ready-to-eat or cooked food</p>\r\n</td>\r\n<td width=\"338\">\r\n<p>Don’t refreeze the thawed food. There is higher risk of food poisoning bacteria in the food that is frozen.</p>\r\n</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n<br />\r\n<ol start=\"9\">\r\n<li><em><strong>What is the 2-hour/4-hour rule and how do you apply it?</strong></em></li>\r\n</ol>\r\n<table class=\"table table-bordered\" width=\"518\">\r\n<tbody>\r\n<tr>\r\n<td width=\"555\">\r\n<p>The Rule tells how long  conceivably unsafe foods*, food sources like cooked meat and food varieties containing meat, dairy items, arranged products of the soil, cooked rice and pasta is held at temperatures in the peril zone; that is between 5° C and 60° C.</p>\r\n<p>How to apply 2-hour/4-hour rule:</p>\r\n<p>·         Food can be used, sold if the food is held between 5°C and 60°C.</p>\r\n<p>·         Food should be thrown away if the food held between 5°C and 60°C for 4 hours.</p>\r\n</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n<br />\r\n<ol start=\"10\">\r\n<li><em><strong>How do you monitor and record the temperature of storage equipment such as the coolroom and freezer?</strong></em></li>\r\n</ol>\r\n<table class=\"table table-bordered\" width=\"518\">\r\n<tbody>\r\n<tr>\r\n<td width=\"555\">\r\n<p><strong>Chilled Storage (&lt;8°C).</strong>  Cold rooms and refrigerators should be kept clean and tidy. Catering manager is responsible to raise the request if the refrigerated space is inadequate.</p>\r\n<p><strong>Frozen Storage (-18 to -21°C).</strong> The operating temperature of a freezer is between –18°C to –21°C.To be sure about the maximum operating efficiency of a freezer it is to be regularly defrosted.</p>\r\n</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n<br />\r\n<ol start=\"11\">\r\n<li><em><strong>When chemical testing is conducted on food products?</strong></em></li>\r\n</ol>\r\n<table class=\"table table-bordered\" width=\"518\">\r\n<tbody>\r\n<tr>\r\n<td width=\"517\">\r\n<p>Foodborne illness can be traced of unhealthy level of chemical residues that is contaminated from soil, water, virus and microbiological contaminants. Therefore, the first line of defence is effective chemical and microbiological testing.</p>\r\n</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n<br />\r\n<ol start=\"12\">\r\n<li><em><strong>Describe the safe food-handling practices for the following food items. Include storage and temperature requirements.</strong></em></li>\r\n</ol>\r\n<table class=\"table table-bordered\" width=\"518\">\r\n<thead>\r\n<tr>\r\n<td width=\"113\">\r\n<p>Food item</p>\r\n</td>\r\n<td width=\"405\">\r\n<p>Safe food-handling practices</p>\r\n</td>\r\n</tr>\r\n</thead>\r\n<tbody>\r\n<tr>\r\n<td width=\"113\">\r\n<p>Dairy</p>\r\n</td>\r\n<td width=\"405\">\r\n<p>Store Dairy products at the temperature of 2°C to 4°C (36° to 39°F).</p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td width=\"113\">\r\n<p>Dried goods</p>\r\n</td>\r\n<td width=\"405\">\r\n<p>Store Dried good at temperature of 10°C to 15°C (50°F to 59°F).</p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td width=\"113\">\r\n<p>Eggs</p>\r\n</td>\r\n<td width=\"405\">\r\n<p>Store Eggs at the temperature of 2°C to 4°C (36° to 39°F).</p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td width=\"113\">\r\n<p>Frozen goods</p>\r\n</td>\r\n<td width=\"405\">\r\n<p>Store Frozen goods at freezer at the temperature of -18ºC (0°F).</p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td width=\"113\">\r\n<p>Fruit and vegetable</p>\r\n</td>\r\n<td width=\"405\">\r\n<p>Store Fruit and vegetable at the temperature of 2°C to 4°C (36° to 39°F).</p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td width=\"113\">\r\n<p>Meat and fish</p>\r\n</td>\r\n<td width=\"405\">\r\n<p>Store Meat items at the temperature of 4°C (39°F) or colder</p>\r\n</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n<br />\r\n<ol start=\"13\">\r\n<li><em><strong>List 3 risks associated with packaging of food products and describe what can be done to minimise these risks.</strong></em></li>\r\n</ol>\r\n<table class=\"table table-bordered\" width=\"518\">\r\n<tbody>\r\n<tr>\r\n<td width=\"518\">\r\n<p>• due to dirty or damaged packaging the harmful microorganisms get into food</p>\r\n<p>• Chemicals leach from packaging into food.</p>\r\n<p>• the break off food due to the parts of the packaging</p>\r\n<p>Following measures can be taken for risk minimizing:</p>\r\n<p>• if it is safe for the food only then reuse packaging or other materials</p>\r\n<p>• use cleaning and sanitising methods</p>\r\n<p>• if there is a risk of chemical leaching into food, use food safe inner liner</p>\r\n</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n<br />\r\n<ol start=\"14\">\r\n<li><em><strong>Answer the following questions about displaying food</strong></em>.\r\n<ul class=\"unordered-listing\">\r\n<li>Why are protective barriers used when displaying food?</li>\r\n</ul>\r\n</li>\r\n</ol>\r\n<table class=\"table table-bordered\" width=\"518\">\r\n<tbody>\r\n<tr>\r\n<td width=\"518\">\r\n<p>The barriers are used to be sure that contamination is minimised. For the use of permanent display units, Protective barrier should be provided</p>\r\n</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n<ul class=\"unordered-listing\">\r\n<li>What are the temperature requirements for displaying hot and cold foods?</li>\r\n</ul>\r\n<table class=\"table table-bordered\" width=\"518\">\r\n<tbody>\r\n<tr>\r\n<td width=\"518\">\r\n<p>At the temperature of 60 degree Celsius or warmer the hot foods should be kept.</p>\r\n<p>At 5 °C or below, cold food should be stored.</p>\r\n<p>To check, use a food thermometer</p>\r\n<p> </p>\r\n</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n<ul class=\"unordered-listing\">\r\n<li>What are the monitoring requirements when displaying hot and cold foods?</li>\r\n</ul>\r\n<table class=\"table table-bordered\" width=\"518\">\r\n<tbody>\r\n<tr>\r\n<td width=\"518\">\r\n<p>2 hours/ 4 hours rule can be used, While monitoring the displayed hot and cold foods for ensuring the safety of food and food products.</p>\r\n</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n<br />\r\n<ol start=\"15\">\r\n<li><em><strong>List 6 examples of non-conforming practices that you would need to report to a supervisor or manager.</strong></em></li>\r\n</ol>\r\n<table class=\"table table-bordered\" width=\"518\">\r\n<tbody>\r\n<tr>\r\n<td width=\"555\">\r\n<p>·         The working of equipment is not proper.</p>\r\n<p>·         The Signs of pests are noticeable.</p>\r\n<p>·         Critical limits are not reached and there is a need of corrective action</p>\r\n<p>·         In order to reduce the safety hazard, Supplies of equipment is needed</p>\r\n<p>·         There is ignorance in the hygiene policy which lead to contamination of food.</p>\r\n<p>·         Lights are not working in food preparation and storage.</p>\r\n<p> </p>\r\n</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n<br />\r\n<ol start=\"16\">\r\n<li><em><strong>List all of the high-risk customer groups. Why are food standards especially important when catering for high-risk customers?</strong></em></li>\r\n</ol>\r\n<table class=\"table table-bordered\" width=\"518\">\r\n<tbody>\r\n<tr>\r\n<td width=\"518\">\r\n<p>Those who have compromised immune system are at higher risk for developing significant foodborne illnesses. This includes people with chronic illness or immune system disorder, pregnant women.</p>\r\n<p>The higher risk group is the elderly people. As people age, the digestive system becomes sensitive.  As compared to the young people, older people produce less stomach acid.</p>\r\n</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n<br />\r\n<ol start=\"17\">\r\n<li><em><strong>Describe how cross-contamination occurs.</strong></em></li>\r\n</ol>\r\n<table class=\"table table-bordered\" width=\"518\">\r\n<tbody>\r\n<tr>\r\n<td width=\"518\">\r\n<p>When bacteria and viruses are transferred from contaminated food or surfaces such as chopping board, utensils, then there is cross contamination</p>\r\n<p> </p>\r\n</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n<br />\r\n<ol start=\"18\">\r\n<li><em><strong>Identify 4 ways you can prevent cross-contamination.</strong></em></li>\r\n</ol>\r\n<table class=\"table table-bordered\" width=\"518\">\r\n<tbody>\r\n<tr>\r\n<td width=\"518\">\r\n<p><strong>Use separate equipment:</strong> Each food type should be prepped and handled with a separate piece of equipment.</p>\r\n<p><strong>Clean and sanitize all work surfaces: </strong>After each task clean all work surfaces, equipment and utensils.</p>\r\n<p><strong>Implement a personal hygiene program:</strong> To lessen the possibility of food handlers contaminating food, institute a good personal hygiene program that includes policies addressing critical hand practices like proper hand washing, hand care and glove use.</p>\r\n<p><strong>Purchase prepared food:</strong>Cross-contamination can beprevented by purchasing food that doesn’t require much prepping.</p>\r\n</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n<br />\r\n<ol start=\"19\">\r\n<li><em><strong>What is the difference between cleaning and sanitising?</strong></em></li>\r\n</ol>\r\n<table class=\"table table-bordered\" width=\"518\">\r\n<thead>\r\n<tr>\r\n<td width=\"113\">\r\n<p>Process</p>\r\n</td>\r\n<td width=\"404\">\r\n<p>Explanation</p>\r\n</td>\r\n</tr>\r\n</thead>\r\n<tbody>\r\n<tr>\r\n<td width=\"113\">\r\n<p>Cleaning</p>\r\n</td>\r\n<td width=\"404\">\r\n<p>Cleaning is the removal of food particles, grease, dirt, chemical residues. It should be removed using hot water, scrubbers, and detergent</p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td width=\"113\">\r\n<p>Sanitising</p>\r\n</td>\r\n<td width=\"404\">\r\n<p>Sanitizing is the way that reduce the number of harmful germs and contaminants down to a safe, acceptable level.</p>\r\n</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n<br />\r\n<ol start=\"20\">\r\n<li><em><strong>Name and describe the 7 steps for effectively cleaning and sanitising crockery.</strong></em></li>\r\n</ol>\r\n<table class=\"table table-bordered\" width=\"518\">\r\n<thead>\r\n<tr>\r\n<td width=\"113\">\r\n<p>Name</p>\r\n</td>\r\n<td width=\"405\">\r\n<p>Description</p>\r\n</td>\r\n</tr>\r\n</thead>\r\n<tbody>\r\n<tr>\r\n<td width=\"113\">\r\n<p>1. Scrape</p>\r\n</td>\r\n<td width=\"405\">\r\n<p>Scraping removes all dirt, grease and food particles from the item that is to be cleaned.</p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td width=\"113\">\r\n<p>2. Rinse</p>\r\n</td>\r\n<td width=\"405\">\r\n<p>After removing all food particles from the item, rinse it under clean, warm to hot water.</p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td width=\"113\">\r\n<p>3. Detergent</p>\r\n</td>\r\n<td width=\"405\">\r\n<p>Clean the item with warm or hot water and detergent. This will remove remaining food grease or food particles.</p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td width=\"113\">\r\n<p>4. Rinse again</p>\r\n</td>\r\n<td width=\"405\">\r\n<p>Rinse the item by using warm to hot water is important as it will remove any detergent or leftover food particles.</p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td width=\"113\">\r\n<p>5. Sanitise</p>\r\n</td>\r\n<td width=\"405\">\r\n<p>Always read the product instruction, When using a chemical sanitiser, to ensure the correct amount of time and sanitiser is used.</p>\r\n<p> </p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td width=\"113\">\r\n<p>6. Final rinse</p>\r\n</td>\r\n<td width=\"405\">\r\n<p>Rinsing the item, use warm to hot running water is important as it will remove the chemical sanitiser and prevents the risk of chemical contamination.</p>\r\n<p> </p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td width=\"113\">\r\n<p>7. Dry</p>\r\n</td>\r\n<td width=\"405\">\r\n<p>Always let items air-dry</p>\r\n<p> </p>\r\n<p> </p>\r\n<p> </p>\r\n</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n<br />\r\n<ol start=\"21\">\r\n<li><em><strong>Explain the requirements for providing single-use-items safely.</strong></em></li>\r\n</ol>\r\n<table class=\"table table-bordered\" width=\"518\">\r\n<tbody>\r\n<tr>\r\n<td width=\"518\">\r\n<p>·         Dispose the damaged eating utensils</p>\r\n<p>·         Clean environment should be maintained</p>\r\n<p>·         Clean the equipment and sanitize as well.</p>\r\n<p>·         Identify and report the equipment that requires cleaning or maintenance</p>\r\n</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n<br />\r\n<ol start=\"22\">\r\n<li><em><strong>Describe the cleaning and sanitising procedures for a food premises. For the following items, choose 2 examples of that item and explain how you would clean and sanitise them.Include your choice of chemicals or mechanical procedures (for example, a dishwasher) in your answer.</strong></em></li>\r\n</ol>\r\n<table class=\"table table-bordered\" width=\"518\">\r\n<thead>\r\n<tr>\r\n<td width=\"18%\">\r\n<p>Item to be cleaned</p>\r\n</td>\r\n<td width=\"18%\">\r\n<p>Examples</p>\r\n</td>\r\n<td width=\"63%\">\r\n<p>Cleaning and sanitising procedures</p>\r\n</td>\r\n</tr>\r\n</thead>\r\n<tbody>\r\n<tr>\r\n<td rowspan=\"2\" width=\"18%\">\r\n<p>Equipment</p>\r\n</td>\r\n<td width=\"18%\">\r\n<p>1. Blenders</p>\r\n</td>\r\n<td width=\"63%\">\r\n<p>1.       Blend dish soap</p>\r\n<p>2.       Use a lemon to remove stains</p>\r\n<p>3.       Scrub stubborn stains</p>\r\n<p>4.       Soak a very blender overnight</p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td width=\"18%\">\r\n<p>2. Knifes</p>\r\n</td>\r\n<td width=\"63%\">\r\n<p>To clean a high-quality chef’s knife is to wash it by hand with soap and water.</p>\r\n<p> </p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td rowspan=\"2\" width=\"18%\">\r\n<p>Surfaces</p>\r\n</td>\r\n<td width=\"18%\">\r\n<p>1. Food preparing desks</p>\r\n</td>\r\n<td width=\"63%\">\r\n<p>Food preparing desks should be cleaned with soap and warm water and wipe it with a dry clean cloth then sanitize it with a neutral sanitizer and wipe all the surfaces with clean and tidy cloth.</p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td width=\"18%\">\r\n<p>2. Customer tables</p>\r\n</td>\r\n<td width=\"63%\">\r\n<p>Wipe the customer table after every use</p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td rowspan=\"2\" width=\"18%\">\r\n<p>Eating and drinking utensils</p>\r\n</td>\r\n<td width=\"18%\">\r\n<p>1. Plates, cutleries</p>\r\n</td>\r\n<td width=\"63%\">\r\n<p>Wash it in a dishwasher</p>\r\n<p> </p>\r\n<p> </p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td width=\"18%\">\r\n<p>2. Cups, Glasses</p>\r\n</td>\r\n<td width=\"63%\">\r\n<p>Cups and glasses should be washed use different chemicals than dishwashing</p>\r\n<p> </p>\r\n</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n<br />\r\n<ol start=\"23\">\r\n<li><em><strong>Answer the following questions about handling and disposing of waste and pest control.</strong></em>\r\n<ul class=\"unordered-listing\">\r\n<li>Why might you need to store food that is meant for disposal?</li>\r\n</ul>\r\n</li>\r\n</ol>\r\n<table class=\"table table-bordered\" width=\"518\">\r\n<tbody>\r\n<tr>\r\n<td width=\"518\">\r\n<p>We need to store the food which is meant for disposal of chemical testing for knowing the reason of food poisoning or contamination.</p>\r\n<p> </p>\r\n</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n<ul class=\"unordered-listing\">\r\n<li>How should you safely store food meant for disposal?</li>\r\n</ul>\r\n<table class=\"table table-bordered\" width=\"518\">\r\n<tbody>\r\n<tr>\r\n<td width=\"518\">\r\n<p>Make sure the food is wrapped and keep it away from the fresh food. This is how food can be stored which is meant for disposal.</p>\r\n</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n<ul class=\"unordered-listing\">\r\n<li>Identify 4 actions you must take for preventing pest and animal infestation.</li>\r\n</ul>\r\n<table class=\"table table-bordered\" width=\"518\">\r\n<tbody>\r\n<tr>\r\n<td width=\"517\">\r\n<p>·         Any source of food, water or shelter should be removed.</p>\r\n<p>·         In safe and enclosed container, Store the items.</p>\r\n<p>·         With tightly closed lid, dispose of garbage regularly.</p>\r\n<p>·         Reduce the area where pests can hide.</p>\r\n<p>·         To eliminate the outside entry close off any cracks.</p>\r\n</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n<ul class=\"unordered-listing\">\r\n<li>What should you do if you see a rat or cockroach during service?</li>\r\n</ul>\r\n<table class=\"table table-bordered\" width=\"518\">\r\n<tbody>\r\n<tr>\r\n<td width=\"518\">\r\n<p>Don’t serve such food to customer. Report immediately to the manager or the supervisor and to control the pest, let the pest control work.</p>\r\n</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n<p> </p>', NULL, '', NULL, NULL, 'sample', NULL, NULL, 5, 4, 2, 24, NULL, 'Participate in safe food practices SITXFSA002', 'Participate in safe food practices (SITXFSA002) sample work help will give you assessment help in writing down the perfect assignment for good grades.', 'Participate in safe food practices SITXFSA002', 'participate-in-safe-food-practices-sitxfsa002', '2021-10-20 04:19:15', '2021-10-23 01:26:13');
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(255, 'Data Analytics Assignment Help', '<div class=\"a-content\">\r\n<h1 class=\"heading\">DATA ANALYTICS ASSIGNMENT HELP</h1>\r\n<p>In order to get success and good scores in Data Analytics, Students are required to have plenty of information, data, facts etc with them to prepare well for writing an exam. At Professional Assignment Help, you get the help of Data Analytics Experts who help in preparing a top-notch quality and well researched Data Analytics Assignment that could be used to prepare for an exam.</p>\r\n<p>Data Analytics is the branch of statistics that deals with the development of raw data using Statistical methods and logical modus operandi to bring out the required set of information. It plays an immense role in qualitative and quantitative research. In the field of Data analytics, the raw data which is obtained is being stored, analysed, interpreted and transformed into the required or useful information which is needed for research. There are various topics that are being covered in the Data Analytics Assignment Help such as Data mining, Data modelling, Data visualization, Data integration and much more.</p>\r\n<h2 class=\"sub-heading\">Services by our well qualified Data Analytics Assignment Writing Experts:</h2>\r\n<p>You would certainly need the help of Data Analytics Experts to get Data Analytics Assignment Help which consists of Data Collection, Data Summarization, Statistical Analytics and many other things.</p>\r\n<p>The Data Analytics Experts we have hired come from a very strong educational background and hold years of experience in working as Data Analytics experts in industries, as professors or Data Analytics Assignment Helpers. These experts work on your assignment from scratch to end, making it a flawless assignment, containing well researched content and 100% plagiarism free data. Our entire team of Professional Assignment, consisting Project Manager, writers, proofreaders, editors, work hard to make your assignment fit best on your expectation and the parameters set by your professors.</p>\r\n<h2 class=\"sub-heading\">Core features of our ‘Data Analytics Assignment Help’ services</h2>\r\n<p>You get numerous benefits of getting connected with Professional Assignment Help to get Data Analytics Assignment Help such as:</p>\r\n<ul class=\"unordered-listing\">\r\n<li>We are highly proficient in creating high quality content in the assignment provided to you. You get the assignment writing services from highly qualified and well experienced Data Analytics experts who hold expertise matching your requirements.</li>\r\n<li>We provide the most reliable services at a very affordable cost that doesn’t burden your pockets.</li>\r\n<li>You would certainly get praised by your professors for the assignments submitted as those were written by Data Analytics Scholars.</li>\r\n<li>Along with the assignment, you get the 100% plagiarism free report of the assignment.</li>\r\n</ul>\r\n<p>Writing an assignment does require proficiency and ample time from students, if due to any cause, you are unable to work on it, contact Professional Assignment Help for solutions.</p>\r\n</div>', NULL, '', NULL, NULL, 'page', NULL, 25, NULL, NULL, NULL, NULL, 1, 'Data Analytics Assignment Help | Data Analytics experts', 'Get data analytics assignment help from experts having Ph. D. Degrees and vast experience and knowledge regarding data analytics assignments.', 'Data Analytics Assignment Help, Data Analytics experts', 'data-analytics-assignment-help', '2021-10-21 03:15:38', '2021-10-25 05:04:18'),
(256, 'Statistics Assignment Help', '<div class=\"a-content\">\r\n<h1 class=\"heading\">STATISTICS ASSIGNMENT HELP</h1>\r\n<p>If you find it challenging to work on a Statistics assignment by yourself or unable to finish it due to lack of time or lack of subject knowledge, contact Professional Assignment Help now to get the Statistics Assignment Help from experts who are highly qualified and hold expertise in the Statistics field.</p>\r\n<p>Statistics is the field of study that is being applied to real world situations whether Scientifics, social or industrial. It is the branch of study in Mathematics that focuses on collection, interpretation and analysis of data to bring out the outcomes in the form of numerical data. Professional Assignment help has come up with the Statistics Assignment Help covering wide range of topics such as Set Theory, Proof techniques, Binomial Distribution, Hyper Geometric, Poisson Distribution, Sequences, Metric Spaces, Random Variables, Probability Spaces and many other such topics. We get you connected with our highly qualified professional experts hired from different countries who hold expertise in writing Statistics Assignment for students of schools, colleges and universities across UK, Australia and New Zealand.</p>\r\n<h2 class=\"sub-heading\">Services by our well qualified Statistics Assignment Writing Experts:</h2>\r\n<p>Our vast panel of Statistic experts consist of well qualified and experienced project managers, assignment writers, proof-readers, editors who all work on your statistics assignment to make it more unique, working it from scratch to composing good quality content, researched data which is relevant to the topic selected.</p>\r\n<p>Our experts work on assignment and deliver it making sure that the assignment does not contain any scope of error. We understand the requirements of every student differ and so is their academic level, therefore we do provide customized writing services based on your requirements, making it compatible with your expectations and on the parameters set by your professors.</p>\r\n<h2 class=\"sub-heading\">Core features of our ‘Statistics Assignment Help’ services</h2>\r\n<p>You get range of benefits when you book Statistics Assignment Help from Professional Assignment Help and some of the major benefits you get are:</p>\r\n<ul class=\"unordered-listing\">\r\n<li>You get the assignment writing services from the best team consisting of highly qualified and experienced Statistics research scholars hired from various countries.</li>\r\n<li>Besides Assignment writing services, our experts help you understand the topics by converting it into easier form so that you can boost your subject knowledge.</li>\r\n<li>You get the tailored writing services based on the requirements stated by your professors and the parameters followed at your university.</li>\r\n<li>Along with the assured timely deliveries, you get a quick response to your every query.</li>\r\n</ul>\r\n<p>It is our aim to bring out the most positive outcomes through the services. If you are looking for the assured benefits and excellent Statistics Assignment Help or any academic writing services, contact us now.</p>\r\n</div>', NULL, '', NULL, NULL, 'page', NULL, 25, NULL, NULL, NULL, NULL, 2, 'Statistics Assignment Help | Statistics Assignment Writing Experts', 'Services offered by our statistics assignments help experts at such minimal prices that every student can afford it and enjoy our services.', 'Statistics Assignment Help. Statistics Assignment Writing Experts', 'statistics-assignment-help', '2021-10-21 03:20:19', '2021-10-25 05:02:24'),
(257, 'Agroecology Assignment Help', '<div class=\"a-content\">\r\n<h1 class=\"heading\">AGROECOLOGY ASSIGNMENT HELP</h1>\r\n<p>Agroecology is the discipline that focuses on maintaining proper balance among the natural elements or the natural resources such as land, agriculture, water, soil and ecology as a whole. There are Agroecology experts who develop sustainable plans to maintain that balance in the ecology system, work with the motive of environmental protection, increase agricultural production and a lot more.</p>\r\n<p>The field is vast in itself and this is the reason probably, many students find it challenging when it comes to writing the assignment based on theoretical aspects of this subject or its practical implications. Here, our Agroecology experts can certainly help you to write an excellent assignment and offer the Agroecology Assignment Help that brings positive outcomes in your academic results.</p>\r\n<p>We are Professional Assignment Help, who get the students connected with an array of agroecology experts from reputed educational institutes across the world to provide Agroecology Assignment Help. Our experts ensure that you score higher marks in academics by delivering assignments which are absolutely flawless and contain all the required components, matching your expectations and the guidelines stated by your professors.</p>\r\n<h2 class=\"sub-heading\">Services by our well qualified Agroecology Assignment Writing Experts:</h2>\r\n<p>In order to help the student with excellent services and higher satisfaction, we have employed a team of proficient assignment experts who help students with impressive assignment writing services. Our assignment help team consists of Agroecology scholars and experts as project managers, assignment writers, proof-readers, editors.</p>\r\n<p>The entire team of Professional Assignment Help work together on your assignment, following a trajectory and rigorous quality check to make sure the delivery of a flawless Agroecology Assignment. We assign your task to the most competent assignment writing experts whose expertise matches with your requirement so that you get the most expected outcomes and certainly the assured results.</p>\r\n<h2 class=\"sub-heading\">Core features of our ‘Agroecology Assignment Help’ services</h2>\r\n<p>Through Professional Assignment Help, you get lot of advantages by hiring Agroecology engineering assignment help and these advantages are as follows:</p>\r\n<ul class=\"unordered-listing\">\r\n<li>You get the assignment assistance from our proficient Agroecology engineering assignment writers who are Scholars and hold years of experience in assisting engineering students with high standard assignment writing services.</li>\r\n<li>Our top-notch quality academic writing services and assignments help online let you win accolades from professors and comparatively higher grades in academics.</li>\r\n<li>Every assignment we curate is compiled with 100% plagiarism free data and with the most relevant information along with proper references and citations.</li>\r\n<li>The assignments are always delivered on time and you get the quickest response to your queries.</li>\r\n</ul>\r\n<p>We understand the importance of assignments as it contributes to the entire grading in your academics and hence your expectations are always kept on priority while working on assignments.</p>\r\n</div>', NULL, '', NULL, NULL, 'page', NULL, 27, NULL, NULL, NULL, NULL, 1, 'Agroecology Assignment Help | Engineering Assignment Writers', 'Go for agroecology assignment help to make sure achieve higher grades in the exams. Make the assignments as per university standards.', 'Agroecology Assignment Help, Engineering Assignment Writers', 'agroecology-assignment-help', '2021-10-21 03:26:32', '2021-10-25 04:56:55'),
(258, 'Geography Assignment Help', '<div class=\"a-content\">\r\n<h1 class=\"heading\">GEOGRAPHY ASSIGNMENT HELP</h1>\r\n<p>Geography is the field of study that comprises the study of various elements and physical attributes of earth and the atmosphere. There are many aspects to cover including the study of human activities and their impacts on the environment. Since the subject is vast, students who have been pursuing a Geography course struggle a lot when it comes to writing an assignment or work on any project.</p>\r\n<p>Professional Assignment Help is one of the renowned assignment helpers, offering excellent Geography Assignment Help through well qualified and experienced. Each and every assignment we draft for Geography students is compiled with well researched data and in the structured format considering the guidelines of the institute you come from. From topic selection to proof-read or edit the assignment, we work from scratch and ensure to deliver the work that brings the expected outcomes.</p>\r\n<h2 class=\"sub-heading\">Services by our well qualified Geography Assignment Writing Experts:</h2>\r\n<p>To bring excellence and achieve 100% customer satisfaction, service satisfaction in the services we offer, we have employed a team of proficient geography experts who help students with impressive Geography assignment help.</p>\r\n<p>These experts who have been part of our assignment help services team come from very reputed educational institutes across the world. These experts are master’s degree holders and are scholars in the field of geography. Every assignment we write goes through a systematic route and on each stage, there is an expert to add more quality to it so that the end results and the work we deliver is absolutely impressive.</p>\r\n<h2 class=\"sub-heading\">Core features of our ‘Geography Assignment Help’ services:</h2>\r\n<p>Some of the core advantages you get by hiring Geography Assignment Help from Professional Assignment Help are as follows:</p>\r\n<ul class=\"unordered-listing\">\r\n<li>You get the assignment assistance from Geography experts who are highly qualified and experienced in handling all sort of assignment related queries very efficiently.</li>\r\n<li>We provide you with customized assignment writing solutions based on your requirements and specifications so that you get the assignment that matches your expectations and the parameters stated by your professors.</li>\r\n<li>By hiring assignment services, you can save a lot of time and invest your time on activities that need your attention the most while our experts write your assignment.</li>\r\n<li>In addition to the assignment help, our experts also clear your doubts about the topics and the subject you have.</li>\r\n</ul>\r\n<p>There are lots of students who have been hiring assignment help online and hiring the help of experts for academic writing services. Choosing an efficient one for your assignment will benefit you to an extent. If you’re looking for efficient experts, then Professional Assignment Help would get you one!</p>\r\n</div>', NULL, '', NULL, NULL, 'page', NULL, 27, NULL, NULL, NULL, NULL, 2, 'Geography Assignment Help | Geography Assignment Writing Experts', 'Geography assignment help services employed with an efficient team of geography experts that handle all queries very efficiently and deliver customized academic solutions.', 'Geography Assignment Help, Geography Assignment Writing Experts', 'geography-assignment-help', '2021-10-21 03:31:16', '2021-10-25 04:54:36'),
(259, 'Human Resource Assignment Help', '<div class=\"a-content\">\r\n<h1 class=\"heading\">HUMAN RESOURCE ASSIGNMENT HELP</h1>\r\n<p>Human resource management is the field of study which focuses on the utilization of human resources to achieve the best results or meet the required goals within an organization. It deals with the development of plans that bring out the most productivity and functionality from a group of employees or employees of any organization. This is one of the most attractive fields of study for many candidates who wish to pursue a career in Human Resource Management as it has a wide range of career opportunities.</p>\r\n<p>To seek a better career, one must need to perform excellently in their academics too. Assignments are one of the most challenging yet unavoidable tasks that fall under the curriculum of any subject these days. Students find it challenging to write Human Resource Assignment as it consists of lots of concepts, theories etc and putting them in systematic format does require expertise.</p>\r\n<p>Professional Assignment Help comes up with Human Resource Assignment Help that relieves you from such challenges you face in writing assignments by connecting you with Human Resource experts who write your assignment on your behalf. You can always rest assured about the quality of content and the results it would bring, as the experts we connect with are highly qualified and experienced in assisting Human Resource Management Students.</p>\r\n<h2 class=\"sub-heading\">Services by our well qualified Human Resource Assignment Writing Experts:</h2>\r\n<p>An efficient work force works more competently and therefore we have hired the most competent workforce in our team. Our team is well equipped with the highly qualified and experienced Human Resource experts hired as Project Manager, assignment writers, assignment proofreaders, editors who work on each level in the process of writing an assignment.</p>\r\n<p>On every stage, we make sure to work leaving no scope of error and compile the assignment with the most relevant information that makes you stand out among peers. In order to leave further scope of revision, every assignment goes through rigorous quality checks so that you receive the flawless work and increase the chances to score higher marks.</p>\r\n<h2 class=\"sub-heading\">Core features of our ‘Human Resource Assignment Help’ services</h2>\r\n<p>You get wide range of benefits by hiring Human Resource Assignment Help from Professional Assignment Help and some of these benefits are as follows:</p>\r\n<ul class=\"unordered-listing\">\r\n<li>Expert services: You get the help of experts on assignments which increase the chances to score high as you would be able to submit a good quality assignment.</li>\r\n<li>Impressive Assignment: Every assignment is worked out from scratch to end compiling it with 100% plagiarism free data and the most relevant information in structured format accepted at your university.</li>\r\n<li>Value Added Services: You don’t only get a copy of assignment but also receive guidance from experts on the topics so that your doubts are cleared and you can enhance your knowledge.</li>\r\n<li>Timely Deliveries: You never miss deadlines to submit assignments as we deliver it on within the stipulated time frame.</li>\r\n</ul>\r\n<p>Writing an assignment comes with many challenges as it requires ample amount of time and effort from students to draft a good quality assignment. If you are facing such challenges, Professional Assignment Help has a wide range of solutions for your queries.</p>\r\n</div>', NULL, '', NULL, NULL, 'page', NULL, 27, NULL, NULL, NULL, NULL, 3, 'Human Resource Assignment Help | Human Resource Management', 'Professional Assignments  Help connects you with human resource assignment help experts who will pen down assignments for you at reasonable prices.', 'Human Resource Assignment Help, Human Resource Management', 'human-resource-assignment-help', '2021-10-21 03:39:23', '2021-10-25 04:49:31'),
(260, 'Humanities Assignment Help', '<div class=\"a-content\">\r\n<h1 class=\"heading\">HUMANITIES ASSIGNMENT HELP</h1>\r\n<p>Are you facing challenges in completing your Humanities Assignment and not sure if you can meet the deadline? We have the solution for you. Get the assistance of Premium Humanities Tutors and subject matter experts for your humanities assignment through contacting and hiring the experts from Professional Assignment Help.</p>\r\n<p>Professional Assignment Help is one of the renowned assignment helpers, offering a wide range of academic writing services through well qualified and experienced assignment writers and scholars hired from various countries. Humanities Assignment Help is among the most hired academic writing services by students of schools, colleges and universities from UK, Australia and New Zealand. Each and every assignment we draft from students is compiled with well researched data and in the structured format considering the guidelines of the institute you come from. From topic selection to proof-read or edit the assignment, we work from scratch and ensure to deliver the work that brings the expected outcomes.</p>\r\n<h2 class=\"sub-heading\">Services by our well qualified Humanities Assignment Writing Experts:</h2>\r\n<p>In order to help the student with excellent services and higher satisfaction, we have employed a team of proficient assignment experts who help students with impressive assignment writing services. Our assignment help team consists of Humanities scholars and experts as project managers, assignment writers, proof-readers, editors.</p>\r\n<p>The entire team of Professional Assignment Help work together on your assignment, following a trajectory and rigorous quality check to ensure the delivery of a flawless Humanities Assignment. We assign your task to the most competent Humanities experts whose expertise matches with your requirement so that you get the most expected outcomes and certainly the assured results.</p>\r\n<h2 class=\"sub-heading\">Core features of our ‘Humanities Assignment Help’ services</h2>\r\n<p>Here are some core advantages you get by hiring Humanities Assignment Help from Professional Assignment Help:</p>\r\n<ul class=\"unordered-listing\">\r\n<li>You get the assignment assistance from Humanities subject matter experts who are highly qualified and experienced in handling basic to complex assignment related queries from students.</li>\r\n<li>Our experts work on the assignments based on your requirements and specification so that you get the satisfactory services matching your expectations.</li>\r\n<li>You would save ample time by hiring assignment experts who draft your assignment while you can spend your time on the activities that need your attention most.</li>\r\n<li>You don’t only get the writing services, but also receive the guidance on the topics which are compiled in the assignment by getting in touch with our experts over chat or call.</li>\r\n</ul>\r\n<p>Hiring assignment help online has become common these days as many students face lack of time due to their busy academic schedule. But choosing the right experts for your assignment delivery is a must if you want to score high. If the quality service and assured result is what you look for, you are at the right platform to get the help.</p>\r\n</div>', NULL, '', NULL, NULL, 'page', NULL, 27, NULL, NULL, NULL, NULL, 4, 'Humanities Assignment Help  | Humanities Tutors', 'For flawless humanities assignment help writing services, rely trust on our expertise that will match your requirements and get desired results.', 'Humanities Assignment Help, Humanities Tutors', 'humanities-assignment-help', '2021-10-21 03:43:40', '2021-10-25 05:23:01'),
(261, 'Philosophy  Assignment Help', '<div class=\"a-content\">\r\n<h1 class=\"heading\">PHILOSOPHY ASSIGNMENT HELP</h1>\r\n<p>There are certain challenges and complexities associated with writing a Philosophy assignment. Students must have proper subject knowledge, good writing skills and research skills as well to write a good quality assignment. Besides this, another factor that impacts the student most is the lack of time which makes them unable to spend the required amount of time on assignments. This is the reason, most of the students these days outsource the help of experts to get Philosophy Assignment Help.</p>\r\n<p>Professional Assignment Help is a leading assignment helper catering the academic writing needs of students from schools, colleges and universities located across the UK, Australia and New Zealand. Among the wide range of one assignment help services, Philosophy Assignment Help is one among the most required assignment help that our Philosophy experts have been handling very efficiently. Our entire assignment writing team makes concentrated efforts to create the assignment that let you win higher scores and accolades from professors.</p>\r\n<h2 class=\"sub-heading\">Services by our well qualified Philosophy Assignment Writing Experts:</h2>\r\n<p>We aim to deliver excellent services and achieve higher satisfaction and to achieve that goal, we have employed a team of proficient assignment experts who help students with impressive assignment writing services and quality philosophy assignment help. Our assignment help team consists of Philosophy scholars and experts as project managers, assignment writers, proof-readers, editors who work on each stage of drafting an assignment.</p>\r\n<p>Every assignment goes through rigorous quality checks to make sure that the assignment delivered has no further scope of error and does not require any revision. Your assignment is assigned to the most competent Philosophy experts whose expertise matches with your requirement so that you get the most expected outcomes and certainly the assured results.</p>\r\n<h2 class=\"sub-heading\">Core features of our ‘Philosophy Assignment Help’ services</h2>\r\n<p>Here are some core advantages you get by hiring Philosophy Assignment Help from Professional Assignment Help:</p>\r\n<ul class=\"unordered-listing\">\r\n<li>You get the assignment assistance from Philosophy scholars who are highly qualified and experienced in handling basic to complex assignment related queries from students.</li>\r\n<li>Our experts work on the assignments based on your requirements and specification so that you get the satisfactory services matching your expectations.</li>\r\n<li>You would save ample time by hiring assignment experts who draft your assignment while you can spend your time on the activities that need your attention most.</li>\r\n<li>You don’t only get the writing services, but also receive the guidance on the topics which are compiled in the assignment by getting in touch with our experts over chat or call.</li>\r\n</ul>\r\n<p>You can certainly achieve excellent results in academics if you choose the right experts for your assignment. Professional Assignment Help promises you the allotment of efficient and most capable assignment writers who certainly create the assignment that brings the results you wish for.</p>\r\n</div>', NULL, '', NULL, NULL, 'page', NULL, 27, NULL, NULL, NULL, NULL, 5, 'Philosophy Assignment Help | Philosophy Experts', 'Philosophy  assignments will now be no more challenging task for you, as philosophy assignments help online services are there for your', 'Philosophy Assignment Help, Philosophy Experts', 'philosophy-assignment-help', '2021-10-21 03:51:58', '2021-10-25 05:08:52'),
(262, 'Psychology Assignment Help', '<div class=\"a-content\">\r\n<h1 class=\"heading\">PSYCHOLOGY ASSIGNMENT HELP</h1>\r\n<p>Are you a psychology student looking for Psychology Assignment Help? It is very common in many universities and colleges to assign multiple projects or assignments to students who are pursuing a course there. These assignments are meant to increase the learning capabilities of the students and writing skills as well. Due to their importance and the benefits it gets to the students, working on assignments is considered a major part of any curriculum and it consists of the grading system now-a-days.</p>\r\n<p>Psychology is the field of study in human behaviour that focuses on the importance of study of human behaviour, their mental abilities in a systematic and methodical manner. It boasts numerous job opportunities for candidates who gather good understanding on practical and theoretical aspects both. Every student wishes to perform well in academics, however due to the lack of time, they find it challenging to meet the requirements and write a good quality assignment.</p>\r\n<p>Professional Assignment Help offers the help of psychology subject matter experts who help you in writing your assignment on a wide range of topics that are covered under Psychology field of study such as developmental psychology, personality psychology, social psychology, abnormal psychology etc.</p>\r\n<h2 class=\"sub-heading\">Services by our well qualified Psychology Assignment Writing Experts:</h2>\r\n<p>We are well equipped with a highly efficient team of highly qualified and experienced psychology experts as Project Manager, assignment writers, assignment proofreaders, editors who work together on your assignment matching your expectations.</p>\r\n<p>Our experts are qualified from reputed educational institutes from various countries and hold good experience in assisting psychology students with all sorts of assignments or academic related queries. Utilizing their expertise in curating your psychology assignment, our psychology assignment writing experts deliver you the most expected services and instant solution you ask for, from basic to complex topics covered under psychology Assignment Help.</p>\r\n<h2 class=\"sub-heading\">Core features of our ‘Psychology Assignment Help’ services</h2>\r\n<p>Hiring the experts to get Psychology Assignment Help from Professional Assignment Help would benefit you in numerous ways such as:</p>\r\n<ul class=\"unordered-listing\">\r\n<li>You get the psychology or affiliated assignment written by experts which is very similar to the assignments written by any scholars and contains a good piece of information.</li>\r\n<li>Every assignment drafted contains 100% plagiarism free data and most relevant information in a well-structured format.</li>\r\n<li>You get the top-notch quality services at very affordable prices that fits your pocket.</li>\r\n<li>You get assured timely delivery as promised without compromising with the quality of assignment.</li>\r\n</ul>\r\n<p>Working on any kind of assignment does require an ample amount of time and effort, and in case if you lack in any of these factors, you can always hire the help of experts to get the work done. Book Psychology Assignment Help from Professional Assignment Help now to get instant yet effective solutions.</p>\r\n</div>', NULL, '', NULL, NULL, 'page', NULL, 27, NULL, NULL, NULL, NULL, 6, 'Psychology Assignment Help | Psychology Assignment Writing Experts', 'Now get psychology assignment help from our experts by using their expertise in drafting assignments from complex to simple assignments tasks for you.', 'Psychology Assignment Help, Psychology Assignment Writing Experts', 'psychology-assignment-help', '2021-10-21 03:56:51', '2021-10-25 05:25:32'),
(263, 'Public Relations Assignment Help', '<div class=\"a-content\">\r\n<h1 class=\"heading\">PUBLIC RELATIONS ASSIGNMENT HELP</h1>\r\n<p>Public Relations is the term that defines the practice of communicating with the masses which is considered as one of the major contexts in the modern business environment. There are many students who wish to pursue a career in mass communication, humanity, media etc and Public Relations is one of the major subjects that they study during their course. There are numerous concepts which are covered under this subject such as methods, tools or techniques to main public relations consisting of press releases, issuing blogs, newsletter and many other social media strategies. The subject is vast and so are the challenges for the students, especially when the students are asked to write projects or Public Relation assignments.</p>\r\n<p>Professional Assignment Help has come up with excellent Public Relations Assignment writing services that reduces the burden of working on multiple assignments within a shorter time period. We also aim to minimize the challenges you face in writing the assignment and also help you to understand the concepts covered under Public Relation subject, by transforming the concepts into the easier form to understand better.</p>\r\n<h2 class=\"sub-heading\">Services by our well qualified Public Relations Assignment Writing Experts:</h2>\r\n<p>Writing a good quality and impressive assignment would certainly need some sort of expertise. Due to lack of these expertise and lack of subject knowledge which are prerequisite for writing assignments, you might end up compromising with the scores. But with the help of assignment writing experts, you can still score high even if you do not have enough subject knowledge.</p>\r\n<p>Professional Assignment Help connect you with the proficient experts who are qualified in the Public Relation field of study and hold a degree or PH. D certification from a reputed educational institute. In addition to strong qualifications, the experts who have been hired to assist students with top-notch quality assignment writing services, hold years of experience in assisting students with a wide range of academic writing services. These experts are well aware of the writing guidelines followed at the universities, their assessment patterns etc and therefore, they are highly capable in delivering good assignment help online.</p>\r\n<h2 class=\"sub-heading\">Core features of our ‘Public Relations Assignment Help’ services</h2>\r\n<p>Hiring the experts to get Public Relations Assignment Help from Professional Assignment Help would benefit you in numerous ways such as:</p>\r\n<ul class=\"unordered-listing\">\r\n<li>You get the assignments written by experts which contain full quality content, well researched data, in a presentable and accepted assignment format.</li>\r\n<li>Every assignment drafted contains 100% plagiarism free data and most relevant information in a well-structured format.</li>\r\n<li>You get the top-notch quality services at very affordable prices that fits your pocket.</li>\r\n<li>You get assured timely delivery as promised without compromising with the quality of assignment.</li>\r\n</ul>\r\n<p>Working on assignments comes with lots of challenges, but with the help of the right experts you could certainly fight with all such challenges and score the expected results in the Public Relations Assignment. If you are also struggling with writing an impressive Public Relations Assignment, then contact our experts now to get Public Relation assignment help.</p>\r\n</div>', NULL, '', NULL, NULL, 'page', NULL, 27, NULL, NULL, NULL, NULL, 7, 'Public Relations Assignment Help | Assignment Writing Services', 'We come up with excellent public relations assignment help online services for letting go the burden of different assignments in a short span of life.', 'Public Relations Assignment Help, Assignment Writing Services', 'public-relations-assignment-help', '2021-10-21 04:05:16', '2021-10-25 05:27:26'),
(264, 'Social Science Assignment Help', '<div class=\"a-content\">\r\n<h1 class=\"heading\">SOCIAL SCIENCE ASSIGNMENT HELP</h1>\r\n<p>Assignments are the major part of the curriculum nowadays and one of the major components in the grading system. Therefore, submitting a good assignment becomes important if you want to score higher marks. However, writing an assignment would not be easy at all. Majority of the students find it very challenging to write the assignments by themselves due to lack of knowledge and lack of time.</p>\r\n<p>Professional Assignment Help is the one of the prominent assignment helpers, assisting students with a wide range of courses and assignment help. Social Science Assignment Help is one of such most prominent assignment help services that we have been catering for sociology students. We get the students connected with experts who not just help them in drafting their social science assignment but also make them understand the topics and its concepts which boost your subjective knowledge.</p>\r\n<h2 class=\"sub-heading\">Services by our well qualified Social Science Assignment Writing Experts:</h2>\r\n<p>Our social science assignment help team consists of highly qualified subject matter experts who have been hired as project managers, assignment writers, proof-readers, editors to work on your assignment systematically and ensures delivering an excellent assignment that scores high.</p>\r\n<p>In order to ensure higher levels of satisfactory services that would bring you the most positive outcomes and make you excel in academics, on each stage of getting an assignment completed, we have employed proficient social science experts who ensure that the assignment consists of all the required components and information. It goes through rigorous quality checks to make sure the assignment we deliver is absolutely error free. In order.</p>\r\n<h2 class=\"sub-heading\">Core features of our ‘Social Science Assignment Help’ services</h2>\r\n<p>Below are some of the core advantages you get by hiring Social Science Assignment Help from Professional Assignment Help:</p>\r\n<ul class=\"unordered-listing\">\r\n<li>We provide you the help of experts in writing social science assignments who ensure satisfactory and customized services matching your expectations.</li>\r\n<li>Hiring an assignment expert from us would help you save a lot of time that you could spend on other major academic tasks that need your attention the most while our experts write your assignment.</li>\r\n<li>In addition to the assignment help online, you get guidance on the topic and the subject that help you in preparing for the exam and also boost your subject knowledge.</li>\r\n<li>Since we are never late with the assignment deliveries, you would always be able to submit assignments before the deadlines.</li>\r\n</ul>\r\n<p>You would certainly get a lot more advantages and long-term benefits with our assignment writing services that contribute towards your success in academics and help you in the long run. If you’re looking for such long run benefits, Professional Assignment Help would never disappoint you.</p>\r\n</div>', NULL, '', NULL, NULL, 'page', NULL, 27, NULL, NULL, NULL, NULL, 8, 'Social Science Assignment Help | Assignment Help Team', 'In order to get higher grades in academics through social science assignment help services, professional Assignments Help are here for your assistance.', 'Social Science Assignment Help, Assignment Help Team', 'social-science-assignment-help', '2021-10-21 04:09:46', '2021-10-25 05:29:07'),
(265, 'Aeronautical Engineering Assignment Help', '<div class=\"a-content\">\r\n<h1 class=\"heading\">AERONAUTICAL ENGINEERING ASSIGNMENT HELP</h1>\r\n<p>Are you looking for customized assignment writing services for Aeronautical Engineering Assignment? Are you not sure you submit the Aeronautical engineering assignment before the deadline? Leave all assignment related worries and connect with experts of Professional Assignment Help who have solutions for your all-aeronautical assignment queries and remain ready to provide professional writing solutions that help you score higher results.</p>\r\n<p>There are a lot more complexities and challenges associated with writing Aeronautical Engineering Assignment as students must have good subject knowledge, excellent writing skills and ample amount of time. Professional Assignment Help assist you in overcoming all such challenges related to writing Aeronautical Engineering Assignment. We get you connected with the aeronautical engineers who are highly qualified and hold years of experience in assisting students of schools and colleges with Aeronautical Engineering Assignment Help. If you are looking for the help of professional experts in getting Aeronautical Engineering Assignment Help , then you have certainly reached the right platform.</p>\r\n<h2 class=\"sub-heading\">Services by our well qualified Aeronautical Engineering Assignment Writing Experts:</h2>\r\n<p>We have a group of highly qualified and proficient Aeronautical Engineers as Project Manager, assignment writers, assignment proofreaders, editors who all work constantly hard to create an impressive assignment that comprises top-notch quality well researched content with 100% plagiarism free report.</p>\r\n<p>Every assignment is crafted based on your tailored requirements and the specifications so that it matches best with your professor’s expectations. Our aeronautical engineering experts deliver you the most expected services and instant solution you ask for, from basic to complex topics covered under Aeronautical Engineering Assignment Help.</p>\r\n<h2 class=\"sub-heading\">Core features of our ‘Aeronautical Engineering Assignment Help’ services</h2>\r\n<p>Booking Aeronautical Engineering Assignment Help from Professional Assignment Help would benefit you in numerous ways as you get the benefits such as:</p>\r\n<ul class=\"unordered-listing\">\r\n<li>You get the assignment assistance from our Aeronautical engineers and scholars who hold years of experience in assisting students with high standard aeronautical engineering assignment writing services.</li>\r\n<li>Our aeronautical assignment help is available at very affordable prices that fit your budget.</li>\r\n<li>Our high-quality assignment services lead you to achieve comparatively higher grades as compared to your peers and good remarks from professors.</li>\r\n<li>You get the assignment delivered which is 100% plagiarism free and relevant to the topic selected for assignment.</li>\r\n<li>You get assignment deliveries on time and also get the quickest response to your queries with instant solutions.</li>\r\n</ul>\r\n<p>Assignments do come with lots of challenges, but you can certainly succeed in submitting good quality assignments without missing deadlines with the help of the Professional Assignment experts from Professional Assignment Help. Looking for assignment help, do contact us now</p>\r\n</div>', NULL, '', NULL, NULL, 'page', NULL, 26, NULL, NULL, NULL, NULL, 1, 'Aeronautical Engineering Assignment Help |  Aeronautical Engineers', 'Our aeronautical engineering expert writers will let you finish assignments on time with a unique and affordable price range for your request.', 'Aeronautical Engineering Assignment Help , Aeronautical Engineers', 'aeronautical-engineering-assignment-help', '2021-10-21 04:30:09', '2021-10-25 05:33:25'),
(266, 'Agriculture Engineering Assignment Help', '<div class=\"a-content\">\r\n<h1 class=\"heading\">AGRICULTURE ENGINEERING ASSIGNMENT HELP</h1>\r\n<p>Agriculture engineering is the branch in the field of engineering that consists of designing principles and application of engineering science for agriculture purposes, development of agriculture mechanisms etc. It is the amalgamation of principles comprising other engineering fields such as civil engineering, electrical engineering, software and chemical engineering and many others.</p>\r\n<p>Professional Assignment Help is one of the prominent assignments help available for students of schools, colleges and universities across UK, Australia and New Zealand. There are various academic writing services that we have been catering for students and Agriculture Engineering Assignment Help is one among them. You get the agriculture engineering assignment help from the most qualified and experienced agriculture engineers who write impressive assignments for you to excel in academics.</p>\r\n<h2 class=\"sub-heading\">Services by our well qualified Agriculture Engineering Assignment Writing Experts:</h2>\r\n<p>Every expert who has been hired at Professional Assignment Help comes from top-most educational institutes across the world and holds certified degrees in the respective field of study. In addition to strong qualification backgrounds, these experts hold decades of working experience having worked as Professors, tutors, industrial practitioners, assignment helpers etc.</p>\r\n<p>Our assignment help team consists of veteran professors, subject matter experts, industrial experts as assignment project manager, assignment writer, proof-reader, editor who work on your assignment together. They make sure that the final work delivered to you contains top-notch quality content, having no scope of error and fits best on your and your professor’s expectations.</p>\r\n<h2 class=\"sub-heading\">Core features of our ‘Agriculture Engineering Assignment Help’ services</h2>\r\n<p>There are numerous benefits you would get when you book Agriculture Engineering Assignment Help from Professional Assignment Help and some of these benefits are as follows:</p>\r\n<ul class=\"unordered-listing\">\r\n<li>You get the assignment assistance from highly capable agriculture engineering experts who are scholars and hold immense practical knowledge which make them capable to draft top-standard good quality assignments.</li>\r\n<li>Our services come at affordable prices along with the reliability of high-quality content and good scores.</li>\r\n<li>Each and every assignment we work on is delivered after ensuring that it doesn’t contain any scope of error and compiled in well-structured format.</li>\r\n<li>You get the assignment that contains 100% plagiarism free content which is relevant to the topic selected for assignment.</li>\r\n<li>You never miss deadlines for submitting assignments as your them are delivered on time always.</li>\r\n</ul>\r\n<p>Writing an assignment would be a challenging and complex task, but with the help of professional experts from Professional Assignment Help, you can certainly face all such challenges with ease and boost your subject knowledge as well.</p>\r\n</div>', NULL, '', NULL, NULL, 'page', NULL, 26, NULL, NULL, NULL, NULL, 2, 'Agriculture Engineering Assignment Help | Engineering Assignment Help Services', 'The most prominent agriculture assignment help services hire experts from top educational institutes from all over the world to write unique assignments.', 'Agriculture Engineering Assignment Help, Engineering Assignment Help Services', 'agriculture-engineering-assignment-help', '2021-10-21 04:34:51', '2021-10-25 05:36:02'),
(267, 'Bio Medical Engineering Assignment Help.', '<div class=\"a-content\">\r\n<h1 class=\"heading\">BIOMEDICAL ENGINEERING ASSIGNMENT HELP</h1>\r\n<p>Professional Assignment Help is one of the leading assignment helpers providing Biomedical engineering assignment help to engineering students so that they can secure higher marks on assignments which are the major component of the grading system these days. The Biomedical Assignment Help from highly qualified and experienced engineering experts are available in very less time without compromising with the quality. These experts help you by delivering top notch quality assignments in very less time so that you will never miss deadlines.</p>\r\n<p>It has been seen that student of biomedical engineering face lots of challenges when they are asked to submit assignment based on various subject matters such as Robotics in surgery, Systems physiology, Biophysical signals &amp; systems, Biophysics &amp; Biochemistry, Biosensors &amp; Transducers, Clinical engineering etc. However, it has now become easy for students to submit good quality assignments even on those complicated topics of biomedical engineering, with the help of Professional Assignment Help.</p>\r\n<p>We are available with a wide range of academic writing services covering various topics or courses from basic to technical at a very affordable cost along with the assurance of quality. If you are looking for quality assignment help and biomedical assignment help, do contact our experts now!</p>\r\n<h2 class=\"sub-heading\">Services by our well qualified Biomedical Engineering Assignment Writing Experts:</h2>\r\n<p>Our assignment help team consists of well qualified and experienced biomedical engineers from different countries who have completed their education from reputed educational institutions. Every engineering assignment expert we have hired are Master’s degree holder and Ph.D. Scholars from the respective fields of study along with specialization in particular courses.</p>\r\n<p>We achieve the best of customer satisfaction by assigning the right task to the right person. Your assignment goes in the hand of highly capable biomedical engineering assignment experts whose expertise matches with your requirement at best.</p>\r\n<h2 class=\"sub-heading\">Core features of our ‘Biomedical Engineering Assignment Help’ services</h2>\r\n<p>Through Professional Assignment Help, you get lot of advantages by hiring biomedical engineering assignment help and these advantages are as follows:</p>\r\n<ul class=\"unordered-listing\">\r\n<li>You get the assignment assistance from our proficient biomedical engineering assignment writers who are Scholars and hold years of experience in assisting engineering students with high standard assignment writing services.</li>\r\n<li>Our top-notch quality academic writing services and assignments help online let you win accolades from professors and comparatively higher grades in academics.</li>\r\n<li>Every assignment our experts write is 100% plagiarism free and contains relevant information.</li>\r\n<li>You get the assignments delivered on time and get the quickest response to your queries always.</li>\r\n</ul>\r\n<p>We understand the importance of achieving higher grades in academics and in every assignment, you are asked to submit. Therefore, we always keep your requirements priority at Professional Assignment Help.</p>\r\n</div>', NULL, '', NULL, NULL, 'page', NULL, 26, NULL, NULL, NULL, NULL, 3, 'Biomedical Engineering Assignment Help | Engineering Assignment Expert', 'Our expert team of biomedical engineering will help in submitting the unique assignments related to your sophisticated problems. Hurry up', 'Biomedical Engineering Assignment Help, Engineering Assignment Expert', 'bio-medical-engineering-assignment-help', '2021-10-21 04:40:11', '2021-10-25 05:37:45');
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(268, 'Chemical Engineering Assignment Help', '<div class=\"a-content\">\r\n<h1 class=\"heading\">CHEMICAL ENGINEERING ASSIGNMENT HELP</h1>\r\n<p>Are you afraid of missing the deadline to submit Chemical Engineering Assignment? Have you not completed your Chemical Engineering Assignment yet? Leave your worries with us and rest assured about the quality and deadline to submit Chemical Engineering Assignment.</p>\r\n<p>We are Professional Assignment Help, providing high standard Chemical Engineering Assignment Help through experts who have been pursuing their qualification from top-most educational institutes and hold years of experience in assisting students of schools and colleges with Chemical Engineering Assignment Help.</p>\r\n<p>Chemical Engineering is the branch of study in engineering that focuses on the study of modification in crude elements into some complete product through the process that physically modified the existing elements. Chemical Engineering as a subject consists of many other concepts such as Materials Engineering, Corrosion Engineering, Process Engineering, Biomolecular Engineering, Molecular Engineering and many such concepts.</p>\r\n<h2 class=\"sub-heading\">Services by our well qualified Chemical Engineering Assignment Writing Experts:</h2>\r\n<p>If you are in need of Chemical Engineering Assignment Help, do not hesitate to call our Engineering experts. We have a group of highly qualified and proficient Chemical Engineering experts as Project Manager, assignment writers, assignment proofreaders, editors who all work constantly hard to create an impressive assignment that comprises top-notch quality well researched content, which is absolutely plagiarism free.</p>\r\n<p>Every assignment we write on is crafted based on the requirements of students and the specifications given by them so that it matches best with what their professor would expect. Our chemical engineering experts would certainly deliver you the most expected services and instant solution you ask for in regards to Chemical Engineering Assignment Help.</p>\r\n<h2 class=\"sub-heading\">Core features of our ‘Chemical Engineering Assignment Help’ services</h2>\r\n<p>Getting Chemical Engineering Assignment Help from experts of Professional Assignment Help would benefit you in many ways such as:</p>\r\n<ul class=\"unordered-listing\">\r\n<li>You get the assignment assistance from our Chemical Research Scholars who hold years of experience in assisting students with high standard assignment writing services.</li>\r\n<li>Our assignment writing services are the most reliable services available at very affordable prices that fit your budget.</li>\r\n<li>Our high-quality services let you win accolades from professors and much higher grades as compared to your peers.</li>\r\n<li>You get the assignment written which is 100% plagiarism free and relevant to the topic selected for assignment.</li>\r\n<li>You get the quickest response to your queries and get instant solutions irrespective of how complex it is.</li>\r\n</ul>\r\n<p>Writing an assignment might be a cumbersome task and require proficiency to score best results. But with the help of our proficient experts, who can certainly achieve the expected outcomes irrespective of the complexity of the task.</p>\r\n</div>', NULL, '', NULL, NULL, 'page', NULL, 26, NULL, NULL, NULL, NULL, 4, 'Chemical Engineering Assignment Help | Engineering Writing Experts', 'Get assistance with chemical engineering online help services that will include the concepts of chemical engineering assignments as per university standards.', 'Chemical Engineering Assignment Help, Engineering Writing Experts', 'chemical-engineering-assignment-help', '2021-10-21 04:44:25', '2021-10-25 05:40:46'),
(269, 'Civil Engineering Assignment Help', '<div class=\"a-content\">\r\n<h1 class=\"heading\">CIVIL ENGINEERING ASSIGNMENT HELP</h1>\r\n<p>If you’re a student pursuing a Civil Engineering Course and have been asked to work on a Civil Engineering assignment, then you have the help of experts available for writing good quality assignments in case you are not able to finish it by yourself due to any reason.</p>\r\n<p>Professional Assignment Help is the leading assignment helper in a wide range of courses which are being taught at colleges or universities across the world. Civil Engineering is one of such academic writing services that is available for engineering students who look for Civil Engineering assignment help. Here, you will be connected with the engineering experts who help in writing an impressive civil engineering assignment that will lead you excel in academics and win accolades from professors along with higher scores.</p>\r\n<p>Civil Engineering is one of the oldest yet broadest branches of engineering and referred to as mother of all engineering branches. This field of study mainly focuses on the designing and execution of work which includes works for example such as designing of outline for streets, roads, bridges, dams etc.</p>\r\n<h2 class=\"sub-heading\">Services by our well qualified Civil Engineering Assignment Writing Experts:</h2>\r\n<p>We have hired the most capable engineering experts in our team on the role of project managers, assignment writers, proof-readers, editors etc who all work together on your Civil Engineering Assignment. All the Civil Engineering experts we have hired are master degree holders or scholars in the respective field of study which make them highly proficient in writing the assignments.</p>\r\n<p>Our experts write your assignment from scratch to end, from data research to proof-reading and editing, compiling the well-researched data into standard format applicable at your university and ensuring that the assignment doesn’t not contain any error.</p>\r\n<h2 class=\"sub-heading\">Core features of our ‘Civil Engineering Assignment Help’ services</h2>\r\n<p>You get range of benefits when you hire Civil Engineering Assignment Help from Professional Assignment Help and these benefits are:</p>\r\n<ul class=\"unordered-listing\">\r\n<li>You get the services of highly qualified and experienced experts who draft top-notch quality assignments within the stipulated time frame.</li>\r\n<li>Our experts also guide you thoroughly about the topics to make you aware of the concepts and boost your subject knowledge.</li>\r\n<li>We provide customized assignment writing services as the requirement of each student differs from each other and so are the guidelines stated by their professors.</li>\r\n<li>You always get the assignment delivered on time and very quick responses to your queries.</li>\r\n</ul>\r\n<p>Through Professional Assignment Help, you get the most expected results along with the services that we deliver. If you are also looking for assured and expected results, contact Professional Assignment Help now to get Civil Engineering Assignment help.</p>\r\n</div>', NULL, '', NULL, NULL, 'page', NULL, 26, NULL, NULL, NULL, NULL, 5, 'Civil Engineering Assignment Help | Engineering Experts', 'Civil engineering assignment help is one of our academic writing services that students can avail for completing civil engineering assignments for excellent grades in academics.', 'Civil Engineering Assignment Help, Engineering Experts', 'civil-engineering-assignment-help', '2021-10-21 04:48:45', '2021-10-25 05:42:22'),
(270, 'Electrical Assignment Help', '<div class=\"a-content\">\r\n<h1 class=\"heading\">ELECTRICAL ASSIGNMENT HELP</h1>\r\n<p>Professional Assignment Help is one of the leading engineering assignments helping students with a wide range of topics under engineering field of study such as Electrical Engineering, Electrical Project, Basic Electrical, Electromagnetism, Basic Laws, Electrical Circuits, Circuit Analysis and many other topics.</p>\r\n<p>Electrical engineering is one of the broadest fields of engineering that majorly focus on the study and application of engineering concepts in production of electricity, its transmission, distribution and consumption that is beneficial for mankind. Students of Electrical Engineering might find it challenging to write the assignment by themselves due to the complexity of the subject. Students are required to have immense subject knowledge, good writing skills and ample amount of time to write a quality assignment that could score high. If you are an engineering student lacking in any of such prerequisites and unable to write the assignment or finding it difficult to maintain the quality, then do contact Professional Assignment Help for hiring one of our most capable electrical engineering experts to get electrical assignment help.</p>\r\n<h2 class=\"sub-heading\">Services by our well qualified Electrical Assignment Writing Experts:</h2>\r\n<p>We have boasted a team of highly proficient electrical engineers as project managers, assignment writers, proof-readers, editors who draft your assignment by ensuring that it does not contain any scope of error and revision. Every assignment that is being delivered by our professionals goes through rigorous quality checks to ensure that we deliver the quality work which scores the best results.</p>\r\n<p>In order to keep our services updated with the changing educational environment, we have made provision of regular training sessions for our writers so that they can keep themselves updated with the changes in the engineering field and brush-up their skills.</p>\r\n<h2 class=\"sub-heading\">Core features of our ‘Electrical Assignment Help’ services</h2>\r\n<p>You get an array of advantages when you book the help Electrical Assignment Helper from Professional Assignment Help which includes:</p>\r\n<ul class=\"unordered-listing\">\r\n<li>We get you connected with our highly qualified and experienced Electrical Engineers who curate your assignment from scratch to end, making it a flawless work.</li>\r\n<li>In addition to the assignment that we deliver, our experts guide you thoroughly about the topics that boost your subject knowledge.</li>\r\n<li>You always get the customized writing solution for the assignment you need.</li>\r\n<li>Every assignment that we draft is worked considering the specification stated by you to our experts.</li>\r\n<li>You get the affordable services within the stipulated time frame without compromising with the quality of assignment.</li>\r\n</ul>\r\n<p>Professional Assignment Help aims to deliver the most expected results and the value for the wide range of services that we offer. If you are looking for value and quality services that help you excel in academics, then Professional Assignment Help is certainly the right platform to get help.</p>\r\n</div>', NULL, '', NULL, NULL, 'page', NULL, 26, NULL, NULL, NULL, NULL, 6, 'Electrical Assignment Help | Electrical Assignment Helper', 'Professional Assignments Help offers a wide range of topics in the engineering field including electrical assignment help.', 'Electrical Assignment Help, Electrical Assignment Helper', 'electrical-assignment-help', '2021-10-21 04:56:18', '2021-10-25 05:46:45'),
(271, 'Electrical Engineering Assignment Help', '<div class=\"a-content\">\r\n<h1 class=\"heading\">ELECTRICAL ENGINEERING ASSIGNMENT HELP</h1>\r\n<p>Professional Assignment Help is a renowned assignment helper providing a wide range of academic writing services to the students from schools, colleges and universities across UK, Australia and New Zealand. Among many other leading academic writing services, Electrical Engineering is one of highly catered assignment assistance that our engineering experts have catered for students.</p>\r\n<p>Electrical engineering is one of the broadest fields of engineering that deals with the study of production of electricity, its transmission, distribution and consumption which is beneficial for mankind. Since it is a vast subject, many students might find it challenging to write the assignment by themselves due to the complexity of the subject and lack of writing skills. Besides, it requires an ample amount of time to write an assignment. This is the reason students look for Electrical Engineering Assignment Help from professional experts. Through Professional Assignment Help, you get assignment help on a wide range of topics such as Electrical Project, Basic Electrical, Electromagnetism, Basic Laws, Electrical Circuits, Circuit Analysis etc which are sub fields under Electrical engineering branch.</p>\r\n<h2 class=\"sub-heading\">Services by our well qualified Electrical Engineering Assignment Writing Experts:</h2>\r\n<p>We have boasted a team of highly proficient electrical engineers who have been hired in the role of project managers, assignment writers, proof-readers, editors who work on the assignment together and ensure the quality of assignment at every stage. The entire team of assignment experts work constantly hard to match your expectations and work on assignments that fit best on the parameters set by your professors.</p>\r\n<p>Every assignment our experts work on goes through rigorous quality checks in order to make sure that the delivered assignment does not contain any sort of error and will bring good scores for you as compared to peers.</p>\r\n<h2 class=\"sub-heading\">Core features of our ‘Electrical Engineering Assignment Help’ services</h2>\r\n<p>There are numerous advantages you get if you hire Electrical Engineering Assignment Help from Professional Assignment Help that consist of advantages such as:</p>\r\n<ul class=\"unordered-listing\">\r\n<li>The assignment writing services from well qualified and experienced Electrical Engineers and professionals who hold immense subject and practical knowledge on the respective field of study.</li>\r\n<li>Our experts work on your assignment from scratch to end, compiling it with 100% plagiarism free data and ensuring to deliver a flawless assignment.</li>\r\n<li>You get the customized solutions for your assignment queries that suit your requirements.</li>\r\n<li>You get reliable services at a very affordable cost with the stipulated time frame.</li>\r\n</ul>\r\n<p>All students look for assignment experts who can assure them about the quality and the results for the assignment they get. If you are also looking for assurance, then get in touch with us now!</p>\r\n</div>', NULL, '', NULL, NULL, 'page', NULL, 26, NULL, NULL, NULL, NULL, 7, 'Electrical Engineering Assignment Help |  Electrical Assignment writers', 'The assignment writing services given by experienced writers regarding electrical engineering assignment help are really commendable.', 'Electrical Engineering Assignment Help,  Electrical Assignment writers', 'electrical-engineering-assignment-help', '2021-10-21 05:22:06', '2021-10-25 05:53:50'),
(272, 'Electronics Engineering Assignment Help', '<div class=\"a-content\">\r\n<h1 class=\"heading\">ELECTRONICS ENGINEERING ASSIGNMENT HELP</h1>\r\n<p>Are you looking for customized assignment writing services in Electronics Engineering Assignment? Are you looking for Electronics Engineering Assignment Help from professional assignment experts who can assure you about the quality and bring assured good results? Whatever is the query you have in regards to assignment writing services, we have the best solutions for you.</p>\r\n<p>We are Professional Assignment Help, one of the renowned assignments help online available for students across the UK, Australia and New Zealand. We offer a wide range of assignment help in a range of courses which are being taught across the world and electronics engineering assignment help is one of the most booked assignment help online. At Professional Assignment Help, you get connected with the most capable and qualified Electronics Engineering expert who answers your all sort of assignment related query very proficiently and provides you with the excellent writing solution that makes you stand out among peers.</p>\r\n<h2 class=\"sub-heading\">Services by our well qualified Electronics Engineering Assignment Writing Experts:</h2>\r\n<p>Every expert who is part of the Professional Assignment Help team comes from a reputed educational institute, hired from various countries so that we can provide you the most capable native assignment helper who holds the expertise that matches with your requirements. Our team consists of highly qualified and experienced Electronics engineering experts, hired as Project Manager, assignment writers, assignment proofreaders, editors who together work on your assignment to make it an impressive one that matches the expectations of your professors.</p>\r\n<h2 class=\"sub-heading\">Core features of our ‘Electronics Engineering Assignment Help’ services</h2>\r\n<p>You get number of benefits when you book Electronics Engineering Assignment Help from Professional Assignment Help which include:</p>\r\n<ul class=\"unordered-listing\">\r\n<li>Assignment assistance from proficient experts who have pursued a degree or Ph.D. in the respective field of study and hold immense practical knowledge to write good quality assignments.</li>\r\n<li>You get the most affordable services along with the reliability of top-notch quality and higher scores.</li>\r\n<li>Every assignment is delivered after ensuring that it doesn’t contain any scope of error in terms of content, language and format.</li>\r\n<li>The assignment our experts draft is 100% plagiarism free and contains information which is relevant to the topic.</li>\r\n<li>You get the timely deliveries of your requested assignment and quick responses to your queries.</li>\r\n</ul>\r\n<p>Writing an assignment would certainly be a challenging and complex task, but scoring good marks becomes important as it is the major part of the grading system. If you also want to score higher marks, do contact us now for best assignment help online.</p>\r\n</div>', NULL, '', NULL, NULL, 'page', NULL, 26, NULL, NULL, NULL, NULL, 8, 'Electronics Engineering Assignment Help | Electronics Engineering Expert', 'With core features of electronics assignments help experts, ensure the timely delivery of academic writings with a good content format and no plagiarism.', 'Electronics Engineering Assignment Help, Electronics Engineering Expert', 'electronics-engineering-assignment-help', '2021-10-21 05:25:46', '2021-10-25 05:55:22'),
(273, 'Engineering Assignment Help', '<div class=\"a-content\">\r\n<h1 class=\"heading\">ENGINEERING ASSIGNMENT HELP</h1>\r\n<p>Writing an engineering thesis would certainly be a challenging task for many of the students and what afraid the most to the student are the grades their assignment could bring. Assignments are the major component of the grading system and scoring good marks in assignments becomes important for them. Since writing an assignment is a challenging and complex task, it requires a good amount of subject knowledge and good writing skills to write an assignment. Above all, it requires an ample amount of time. Therefore, due to lack of all such prerequisites, students look for engineering assignment help from experts who can write assignments full of quality content that could bring in higher scores.</p>\r\n<p>Professional Assignment Help is the leading Engineering Assignment Help provider, helping students with a wide range of academic writing services from basic to technical courses. We cover a wide range of engineering courses which are taught across the world and help the student with excellent writing solutions for all sorts of simple to complex engineering topics.</p>\r\n<h2 class=\"sub-heading\">Services by our well qualified Engineering Assignment Writing Experts:</h2>\r\n<p>Our assignment help team consists of well qualified and experienced engineers from various countries who have completed their education from reputed educational institutions. Every assignment expert we have hired are either Masters degree holders or Ph.D. Scholars from the respective fields of study.</p>\r\n<p>These engineering experts help you in drafting top-notch quality assignment, from scratch to end, and deliver the same after ensuring that it doesn’t contain any scope of error. Beside a well written engineering assignment, our professional assignment writing experts also help in having a thorough understanding of the subject or topics that boost your subject knowledge.</p>\r\n<h2 class=\"sub-heading\">Core features of our ‘Engineering Assignment Help’ services</h2>\r\n<p>There are lot of advantages you get by hiring engineering assignment experts from professional assignment help and these benefits are as follows:</p>\r\n<ul class=\"unordered-listing\">\r\n<li>You get the assignment assistance from our proficient engineering assignment writers who are Scholars and hold years of experience in assisting students with high standard assignment writing services.</li>\r\n<li>Our top-notch quality academic writing services and assignments help online let you win accolades from professors and comparatively higher grades in academics.</li>\r\n<li>Every assignment our experts write is 100% plagiarism free and contains relevant information.</li>\r\n<li>You get the assignments delivered on time and get the quickest response to your queries always.</li>\r\n</ul>\r\n<p>We understand how important it is for you to submit a good quality assignment before the deadline and therefore your requirements are always kept on priority at Professional Assignment Help. If you’re in need of professional experts to get good assignments delivered on time, then contact Professional Assignment Help now to get excellent solutions that create value for you.</p>\r\n</div>', NULL, '', NULL, NULL, 'page', NULL, 26, NULL, NULL, NULL, NULL, 9, 'Engineering Assignments Help | Engineering Assignment Experts', 'Being the best engineering assignment help provider will cover all solutions for simple to complex engineering topics and assignments for achieving higher grades.', 'Engineering Assignments Help, Engineering Assignment Experts', 'engineering-assignment-help', '2021-10-21 05:29:44', '2021-10-25 05:57:07'),
(274, 'Material Engineering Assignment Help', '<div class=\"a-content\">\r\n<h1 class=\"heading\">MATERIAL ENGINEERING ASSIGNMENT HELP</h1>\r\n<p>Students pursuing study in different colleges, universities and schools across the world have to deal with multiple project submission, assignment submissions which are part of their curriculum. In order to secure higher marks in academics, they are supposed to submit good projects and accumulate higher marks that could be compiled in final results. While every student wishes to score higher marks, maintaining that results and quality in the assignment that you submit becomes challenging due to the lack of time amid academic life.</p>\r\n<p>Material engineering is one of the streams in engineering where students suffer the most when it comes to writing assignments. Due to the lack of subject knowledge and lack of writing expertise, most of the engineering students struggle to write good quality assignments and get their score suffered. Therefore, the students look for Material Engineering Assignment Help from experts who can write assignments on their behalf and can score high without directly investing time in writing assignments.</p>\r\n<p>With the help of Professional Assignment Help, one of the leading assignment helpers for students across UK, Australia and New Zealand, students now can get good quality Material engineering assignments in very less time along with assurance of success and higher scores. We get you the help of experts who have years of experience in helping students with writing impressive engineering assignments from all sorts of topics very efficiently.</p>\r\n<h2 class=\"sub-heading\">Services by our well qualified Material Engineering Assignment Writing Experts:</h2>\r\n<p>Our team of assignment helpers consist of well qualified and experienced project managers, assignment writers, proof-readers, editors who all work hard to draft an impressive material engineering Assignment that is composed of thorough research and analysis of data, and gets compiled in standard well-structured format followed at your university.</p>\r\n<p>We understand the requirements of every student differ as they come from different universities with different academic levels. Therefore, we do provide customized assignment writing services and each assignment we deliver is worked considering your specification and requirements so that it matches best with your requirement and brings you the most positive or expected outcomes.</p>\r\n<h2 class=\"sub-heading\">Core features of our ‘Material Engineering Assignment Help’ services</h2>\r\n<p>You get range of benefits when you hire Material Engineering Assignment Help from Professional Assignment Help such as:</p>\r\n<ul class=\"unordered-listing\">\r\n<li>You will be delivered quality assignment writing services and the assignments which are written by proficient experts and scholars qualified from reputed educational institutes from various countries.</li>\r\n<li>Not just good quality assignments you get from us, our experts help you in understanding every aspect of topic and subject by making them easier for you to understand so that could boost your subjective knowledge.</li>\r\n<li>You get the tailored writing services based on the requirements stated by your professors and the parameters followed at your university.</li>\r\n<li>Along with the assured timely deliveries, you get a quick response to your every query.</li>\r\n</ul>\r\n<p>At Professional Assignment Help, it is our aim to deliver the most expected outcomes with 100% customer satisfaction. We aim to create the value for the money and time you invest with us by delivering you the services that bring the assured higher results.</p>\r\n</div>', NULL, '', NULL, NULL, 'page', NULL, 26, NULL, NULL, NULL, NULL, 10, 'Material Engineering Assignment Help | Who Can Write Assignments', 'Doing deep research and data analysis, our assignment writers team will offer excellent services looking for material engineering help.', 'Material Engineering Assignment Help, Who Can Write Assignments', 'material-engineering-assignment-help', '2021-10-21 05:34:02', '2021-10-25 05:58:48'),
(275, 'Mechanical Assignment Help', '<div class=\"a-content\">\r\n<h1 class=\"heading\">MECHANICAL ASSIGNMENT HELP</h1>\r\n<p>Professional Assignment Help is one of the leading assignment helpers providing a wide range of academic writing services and helping students to get success in the course they are pursuing. Mechanical Assignment Help is one of such academic writing services we have been catering to from engineering students across the UK, Australia and New Zealand.</p>\r\n<p>Mechanical Engineering is the branch of engineering that focuses on the study of designing, construction and manufacturing of machines. It is one of the oldest disciplines of engineering that deals in creating blueprints of the machines. Students who are asked to prepare assignments based on any topic of Mechanical Engineering might find it challenging to curate the assignment by themselves due to the complexity of the subject. It does require a lot of time in drafting an assignment and requires a lot of subject knowledge along with good writing skills from students to write an assignment that could score high. Due to the lack of all such prerequisites for writing an assignment, students seek help from Mechanical Engineering Experts. If you’re looking for one, contact Professional Assignment Help now to get the best Mechanical Assignment Help.</p>\r\n<h2 class=\"sub-heading\">Services by our well qualified Mechanical Assignment Writing Experts:</h2>\r\n<p>Our team of assignment helpers consist of well qualified and experienced project managers, assignment writers, proof-readers, editors who all work hard to draft an impressive Mechanical Assignment which consist of well researched content, relevant to the topics selected, in a well-structured format applicable at your university. Every assignment we delivered is worked considering your specification and requirements so that it matches best with your requirement and brings you the most positive or expected outcomes.</p>\r\n<h2 class=\"sub-heading\">Core features of our ‘Mechanical Assignment Help’ services</h2>\r\n<p>There is an array of benefits when you hire Mechanical Assignment Help from Professional Assignment Help such as:</p>\r\n<ul class=\"unordered-listing\">\r\n<li>You get the quality assignment writing services from the proficient experts coming from reputed educational institutes from various countries.</li>\r\n<li>Along with the best assignment writing services, our experts help you in understanding every aspect of topic and subject by making them easier for you to understand and that boost your subjective knowledge.</li>\r\n<li>You get the tailored writing services based on the requirements stated by your professors and the parameters followed at your university.</li>\r\n<li>Along with the assured timely deliveries, you get a quick response to your every query.</li>\r\n</ul>\r\n<p>At Professional Assignment Help, we aim to bring out the most expected results and the value for the wide range of services we deliver. If value and quality services are what you expect, then Professional Assignment Help is certainly the right platform to get help.</p>\r\n</div>', NULL, '', NULL, NULL, 'page', NULL, 26, NULL, NULL, NULL, NULL, 11, 'Mechanical Assignment Help | Academic Writing Services', 'Professional Assignments Help offering mechanical assignment help  with good writing skills that will help students in scoring high in studies.', 'Mechanical Assignment Help, Academic Writing Services', 'mechanical-assignment-help', '2021-10-21 05:38:22', '2021-10-25 06:02:13'),
(276, 'Mechanical Engineering Assignment Help', '<div class=\"a-content\">\r\n<h1 class=\"heading\">MECHANICAL ENGINEERING ASSIGNMENT HELP</h1>\r\n<p>Mechanical Engineering is the branch of engineering that deals with the study of designing, construction and manufacturing of machineries. It is one of the oldest disciplines of engineering that deals in creating blueprints of the machines. It is very common among the students from universities and colleges to be asked to prepare assignments covering topics under mechanical engineering which are the part of learning. However, students find it challenging to write the assignment by themselves due to various factors such as lack of subject knowledge, lack of research skills, lack of writing skills and lack of time. Due to any of these factors, students might find it challenging to compose a good quality mechanical engineering assignment. However, there are certain ways to get it done and one of the most common ways is to hire the help of experts to get Mechanical Engineering Assignment done or to get Mechanical Engineering Assignment Help.</p>\r\n<p>Professional Assignment Help is one of the leading assignment helpers providing Mechanical Assignment Help to engineering students from different colleges and universities across UK, Australia and New Zealand. You get the help of proficient experts to get mechanical engineering assignment help and would certainly score higher marks.</p>\r\n<h2 class=\"sub-heading\">Services by our well qualified Mechanical Engineering Assignment Writing Experts:</h2>\r\n<p>At Professional Assignment Help, we have hired the most qualified team of assignment helpers consisting of well qualified and experienced project managers, assignment writers, proof-readers, editors who all work hard to draft an impressive Mechanical engineering Assignment. Each and every assignment we curate is worked out thoroughly doing research and compiling it into well-structured format as per the university’s standard.</p>\r\n<p>In order to match the expectation and the standard of services, we provide customized writing solutions based on your specification and the standard followed at your universities. With the delivery of every assignment, we make sure to deliver the quality and assurance of success.</p>\r\n<h2 class=\"sub-heading\">Core features of our ‘Mechanical Engineering Assignment Help’ services</h2>\r\n<p>Below mentioned are some of the benefits you get on booking Mechanical Engineering Assignment Help from Professional Assignment Help such as:</p>\r\n<ul class=\"unordered-listing\">\r\n<li>You get the assignment assistance from proficient engineering experts qualified from prestigious educational institutes from various countries.</li>\r\n<li>You get the help of native writers on your assignment who understand your requirement better and are well aware of the assessment guidelines followed at your university.</li>\r\n<li>Our experts guide you and make it easy for you to understand the topic by converting them into easier language or concepts that help you in preparing for exams and boost your knowledge.</li>\r\n<li>You get the timely deliveries of assignments and quick responses to your queries through our round the clock available customer support.</li>\r\n</ul>\r\n<p>Professional Assignment Help aims to bring out the most expected results and the value through every service we offer to students. If value and quality services are what you expect, then Professional Assignment Help is certainly the right platform to get help.</p>\r\n</div>', NULL, '', NULL, NULL, 'page', NULL, 26, NULL, NULL, NULL, NULL, 12, 'Mechanical Engineering Assignment Help | Proficient Engineering Experts', 'Our team of project managers and assignment writers that really work hard for mechanical engineering help with a well-structured format.', 'Mechanical Engineering Assignment Help, Proficient Engineering Experts', 'mechanical-engineering-assignment-help', '2021-10-21 05:43:06', '2021-10-25 06:04:02'),
(277, 'Petroleum Engineering Assignment Help', '<div class=\"a-content\">\r\n<h1 class=\"heading\">PETROLEUM ENGINEERING ASSIGNMENT HELP</h1>\r\n<p>Engineering is one of those subjects that consist of a lot of technical information and students must have sound knowledge of every aspect and concept of the engineering subject they are asked to write an assignment. Petroleum Engineering is the branch in engineering that deals with analysing, drilling, exploration of mining products such as petroleum, crude oil, minerals. There are numerous topics that are covered within this field of study and it might be challenging for students to write the Petroleum Engineering Assignment by themselves.</p>\r\n<p>Professional Assignment Help has come up with the Petroleum Engineering Assignment Help through the engineering experts who curate your assignment considering all the specifications given by you. We make sure to deliver the assignment that matches with your expectation and fit best on the parameters stated by your professors so that you could score higher marks in Petroleum Engineering Assignment.</p>\r\n<h2 class=\"sub-heading\">Services by our well qualified Petroleum Engineering Assignment Writing Experts:</h2>\r\n<p>At Professional Assignment Help, we are equipped with the Petroleum engineering experts hired from different countries. These experts are the certified engineers who have completed their degree in the respective field of study and have years of working experience as engineers. They are the veteran professors, tutors, industrial experts, subject matter experts who are the most capable person to assist you with all Petroleum Engineering Assignment Help related queries, irrespective of the complexity of the topic. Our Petroleum Engineering experts work on your assignment from scratch to end, compiling the assignment in a well-structured format with all the mandatory components such as topic, findings, references, citations, recommendations etc.</p>\r\n<h2 class=\"sub-heading\">Core features of our ‘Petroleum Engineering Assignment Help’ services</h2>\r\n<p>The core features of Petroleum Engineering Assignment Help are as follows:</p>\r\n<ul class=\"unordered-listing\">\r\n<li>You get the assignment help from the highly qualified experts who draft your assignment which is as similar as written by a scholar.</li>\r\n<li>You get a top-notch quality assignment delivered that is 100% plagiarism free content, relevant to the topic.</li>\r\n<li>You get assured positive outcomes and success in academics.</li>\r\n<li>You get the assignments delivered on time and always get quick responses to your queries.</li>\r\n<li>You get timely updates and feedback about the progress on the assignment so that you can check with your mentor accordingly and make the changes accordingly.</li>\r\n</ul>\r\n<p>It has always been challenging to write a high quality Petroleum Assignment and submit them before the deadline, but with the help of experts from Professional Assignment Help, you can surely achieve higher scores in academics by submitting well drafted assignments.</p>\r\n</div>', NULL, '', NULL, NULL, 'page', NULL, 26, NULL, NULL, NULL, NULL, 13, 'Petroleum Engineering Assignment Help | Petroleum Engineering Experts', 'Our petroleum engineering assignment helps make sure the delivery of engineering assignments on time as per your expectation and requirements by the tutors.', 'Petroleum Engineering Assignment Help, Petroleum Engineering Experts', 'petroleum-engineering-assignment-help', '2021-10-21 05:46:46', '2021-10-25 06:05:20'),
(278, 'Software Engineering Assignment Help', '<div class=\"a-content\">\r\n<h1 class=\"heading\">SOFTWARE ENGINEERING ASSIGNMENT HELP</h1>\r\n<p>Assignments are the major part of the curriculum nowadays and one of the major components in the grading system. Therefore, submitting a good assignment becomes important if you want to score higher marks. However, writing an assignment would not be easy at all. Majority of the students find it very challenging to write the assignments by themselves due to lack of knowledge and lack of time.</p>\r\n<p>Professional Assignment Help is the one of the prominent assignment helpers, assisting students with a wide range of courses and assignment help. Software Engineering Assignment Help is one such online assignment help online which aims to help software engineering students with excellent assignment services through well qualified and experienced engineers from various countries. These experts don’t only help in drafting their software engineering assignment but also make them understand the engineering concepts, topics that boost your knowledge and practical understanding on the subject.</p>\r\n<h2 class=\"sub-heading\">Services by our well qualified Software Engineering Assignment Writing Experts:</h2>\r\n<p>Our assignment help team consists of proficient software engineers as project managers, assignment writers, proof-readers, editors who work on software engineering assignment from scratch till end, ensuring the quality of assignment. Every assignment helper we have hired in our team are the master degree holder or scholars in the engineering field and hold years of practical experience having worked in the industry, as professors etc.</p>\r\n<p>Each and every assignment we work on goes through rigorous quality checks so that we can ensure a higher level of satisfactory services that would bring you the most positive outcomes and make you excel in academics.</p>\r\n<h2 class=\"sub-heading\">Core features of our ‘Software Engineering Assignment Help’ services</h2>\r\n<p>Below are some of the core advantages you get by hiring Software Engineering Assignment Help from Professional Assignment Help:</p>\r\n<ul class=\"unordered-listing\">\r\n<li>We provide you the help of experts for writing software engineering assignments who provide you completely satisfactory services and customized services matching your expectations.</li>\r\n<li>Hiring an engineering expert would help you save a lot of time that you could spend on other major academic tasks that need your attention the most.</li>\r\n<li>Along with the quality assignment writing services, you get guidance on the topic and the subject you look for, that help you in preparing for exams and also boost your subject knowledge.</li>\r\n<li>You would never miss the deadline for submitting an assignment as we deliver the assignment within the stipulated time frame without compromising with the quality.</li>\r\n</ul>\r\n<p>Hiring Software Engineering Assignment Help from Professional Assignment Help would certainly bring you a lot more advantages and long-term benefits that contribute towards your success in academics. If you’re looking for positive outcomes and value for the money you spent on assignment help online, do contact Professional Assignment Help now!</p>\r\n</div>', NULL, '', NULL, NULL, 'page', NULL, 26, NULL, NULL, NULL, NULL, 14, 'Software Engineering Assignment Help | Assignment Helpers', 'Well qualified engineers from different countries aim to give software engineering assignment help services for drafting unique assignments for good grades.', 'Software Engineering Assignment Help, Assignment Helpers', 'software-engineering-assignment-help', '2021-10-21 05:51:17', '2021-10-25 06:09:17'),
(279, 'Solidworks Assignment Help', '<div class=\"a-content\">\r\n<h1 class=\"heading\">SOLIDWORKS ASSIGNMENT HELP</h1>\r\n<p>Assignments are the crucial part of the grading system and scoring good marks becomes important if you want to excel in academics. Working on Solidworks Assignment requires immense subject knowledge and expertise to jot down the information in a well-structured format. It requires an ample amount of time and effort to write a good quality solid works assignment that could be praised among peers.</p>\r\n<p>There are a number of students across various colleges and universities across the world who hire the help of scholars to get Solidworks assignment help. Since scholars are well aware of the concepts within the subject, they are able to write a top-notch quality assignment comparatively in less time as compared to the assignment written by students themselves. This would not only save time but also increase the changes to score higher marks in the assignment you submit.</p>\r\n<p>Professional Assignment Help is the leading assignment helper who provides you the services of Solidworks scholars to get good quality assignments written. Every Solidworks assignment that we curate for you is compiled with unique content in a structured format and presentable manner with required pieces of information. Through Professional Assignment Help, you get the promise of your quality and assured results in the assignment help services you book with us.</p>\r\n<h2 class=\"sub-heading\">Services by our well qualified Solidworks Assignment Writing Experts:</h2>\r\n<p>We have hired the most capable Solidworks experts and scholars in our team who are the project managers, assignment writers, proof-readers, editors holding years of experience in helping students with excellent writing services and Solidworks Assignment Help.</p>\r\n<p>Each expert who has been hired in our team are qualified from prestigious universities and colleges across the world and hold decades of experience working as solidworks experts, practitioners, tutors, professors etc which make them capable in the assignment help work. Our entire team works hard together on your Solidworks Assignment to make it matchable to your expectations and fit best on the parameters set by your universities.</p>\r\n<h2 class=\"sub-heading\">Core features of our ‘Solidworks Assignment Help’ services</h2>\r\n<p>You get range of benefits when you Solidworks Assignment Help from Professional Assignment Help and some of these benefits are listed below:</p>\r\n<ul class=\"unordered-listing\">\r\n<li>You get the services of highly qualified and experienced experts who draft top-notch quality assignments within the stipulated time frame.</li>\r\n<li>Your assignment is worked out from scratch to end, from data research to proof-reading and editing, compiling the well-researched data into standard format applicable at your university and ensuring that the assignment doesn’t not contain any error.</li>\r\n<li>Through us, you get the opportunity to brush-up your subject knowledge by getting in touch with our solidworks experts who guide you further about the topics by converting it into easier concepts.</li>\r\n</ul>\r\n<p>No matter how complex your academic writing requirement would be, we have a wide range of solutions to meet all sorts of queries. Do contact for Solidworks assignment help or any kind of academic writing services you are looking for!</p>\r\n</div>', NULL, '', NULL, NULL, 'page', NULL, 26, NULL, NULL, NULL, NULL, 15, 'Solidworks Assignment Help | Solidworks experts', 'Now increase your chances of attaining good grades with Solidworks assignment help of writing experts that work really hard for writing your assignments.', 'Solidworks Assignment Help, Solidworks experts', 'solidworks-assignment-help', '2021-10-21 06:00:32', '2021-10-25 06:10:33');
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(280, 'Lead and manage people (SITXHRM003)', '<br />\r\n<h3><span style=\"font-weight: 400;\">Assessment 1</span></h3>\r\n<br />\r\n<p><span style=\"font-weight: 400;\"><strong>Question 1:</strong> </span><span style=\"font-weight: 400;\"><em><strong>What do the following mean?</strong></em><br /></span></p>\r\n<p><span style=\"font-weight: 400;\"> Manager: a person who is responsible for a part of a business is known as a manager. Supervising and managing a group of people may be included. </span></p>\r\n<p><span style=\"font-weight: 400;\">Leader: someone who can manage things is a leader.</span></p>\r\n<p><span style=\"font-weight: 400;\">Delegation: Delegation is shifting of authority and responsibility </span></p>\r\n<p><span style=\"font-weight: 400;\">Motivation: Motivation refers to readiness to pursue some goal </span></p>\r\n<br />\r\n<p><span style=\"font-weight: 400;\"><strong>QUESTION 2:</strong> </span><em><strong>Describe the following leadership styles (20 - 40 words each)</strong></em></p>\r\n<p><strong>Authoritarian (autocratic):</strong><span style=\"font-weight: 400;\"> Autocratic leadership, is also considered as the authoritarian leadership, is a leadership style characterized by individual control over all decisions and little input from group members. The leaders which follows this leadership style usually make choices which are based on the ideas and the judgements and they rarely accept the advice from the followers.</span></p>\r\n<p><strong>Delegative (free reign):</strong><span style=\"font-weight: 400;\"> Delegative or the Free-rein leadership, which is also called Laissez-Faire, is a type of leadership style in which leaders are hands-off and allow group members to make the decisions. In this leadership style usually manager set objectives for the employees and also set them free to achieve these objectives in the way which they want to follow.</span></p>\r\n<p><strong>Participative (democratic):</strong><span style=\"font-weight: 400;\"> Democratic leadership, also known as participative leadership or shared leadership, is a type of leadership style in which members of the group take a more participative role in the decision-making process.</span></p>\r\n<br />\r\n<p><strong>QUESTION 3: <em>Describe Abraham Maslow’s theory on motivation. (30 - 50 words )</em></strong></p>\r\n<p><span style=\"font-weight: 400;\">Maslow’s hierarchy theory is the theory of needs of the psychology which explains about the motivation of the humans which is based to pursue the different levels of the needs of the human. This theory also explains that how humans are being motivated in order to fulfill their needs in a proper order. The order begins by fulfilling the most basic need of the human and will surely pursue to full the advanced needs. According to this theory the major goal of it is to achieve the fifth level of the hierarchy which is known as self-actualization.</span></p>\r\n<br />\r\n<p><strong>QUESTION 4: </strong><em><strong>Describe Adam\'s equity theory? (30-  50 words )</strong></em></p>\r\n<p><span style=\"font-weight: 400;\">The Adams Equity Theory shows why salary and benefits alone does not determine the motivation of the employee. It explains why a promotion rarely has the desired effect.<br /><br /></span></p>\r\n<p><strong>QUESTION 5: <em>List 6 different characteristics of an effective team.</em></strong></p>\r\n<ol>\r\n<li><span style=\"font-weight: 400;\"> A Common Goal: there is common goal of effective teams. They have the shared objective that each team member is working on.</span></li>\r\n<li><span style=\"font-weight: 400;\"> Open Communication: good communication is the foundation of effective. </span></li>\r\n<li><span style=\"font-weight: 400;\"> Team Roles: Establishment of defined team roles, with respect for each role’s part in achieving the common goal, is an essential part of effective teamwork. </span></li>\r\n<li><span style=\"font-weight: 400;\"> Time Management: Effective teams use time effectively.</span></li>\r\n<li><span style=\"font-weight: 400;\"> Practical Problem Solving: to achieve the goals there are many problems. The team identify these problems and solve them</span></li>\r\n<li><span style=\"font-weight: 400;\"> Bonding: an effective team is the one that is happy. Each and every team member must trust each and every one.</span></li>\r\n</ol>\r\n<br />\r\n<p><strong>QUESTION 6: <em>Discuss the four stages of team building? (40 - 60 words )</em></strong></p>\r\n<ul class=\"unordered-listing\">\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><strong>Forming </strong></li>\r\n</ul>\r\n<p><span style=\"font-weight: 400;\">Here co-workers get to know each other and the trust is built.</span></p>\r\n<ul class=\"unordered-listing\">\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><strong>Storming</strong></li>\r\n</ul>\r\n<p><span style=\"font-weight: 400;\">In this step, team address how they work effectively as a team.</span></p>\r\n<ul class=\"unordered-listing\">\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><strong>Norming</strong></li>\r\n</ul>\r\n<p><span style=\"font-weight: 400;\">Team members will appreciate each other’s strength. This step involves the agreement that how work can be divided.</span></p>\r\n<ul class=\"unordered-listing\">\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><strong>Performing</strong></li>\r\n</ul>\r\n<p><span style=\"font-weight: 400;\">In this step the team works on a project itself. It requires the team to be helping and encouraging.<br /><br /></span></p>\r\n<p><strong>QUESTION 7: <em>What is delegation? Explain the principles of delegation? ( 40 - 70 words )</em></strong></p>\r\n<p><span style=\"font-weight: 400;\">Delegation is defined as the shifting of responsibility for a task or decisions from one person to another. </span></p>\r\n<p><span style=\"font-weight: 400;\">The following are the principles of delegation: </span></p>\r\n<ol>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Principle of Functional Definition</span></li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Principle of Unity of Command</span></li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Principle of Delegation by Results Expected</span></li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Principle of Absoluteness of Responsibility</span></li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Principle of Parity of Authority and Responsibility</span></li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Authority Level Principle</span></li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The Scalar Principle</span></li>\r\n</ol>\r\n<br />\r\n<p><strong>QUESTION 8: <em>Read the case study bellow and answer the question to follow:</em></strong></p>\r\n<p><span style=\"font-weight: 400;\">Sparks would fly every time there was a meeting of executive housekeepers from the different hotels, particularly between Frieda and Consuela. Frieda was a legend. She had been with the company for 12 years and had worked her way up the housekeeping hierarchy to become a domineering, no-nonsense manager. She told the others that her style was not negotiable. She was working with a group of low-level, low-skilled employees from a wide range of cultural backgrounds who had no career aspirations. She accepted that staff turnover would always be high in the housekeeping department and insisted that this should be taken into account when dealing with staff. She said that she needed to be tough and task orientated – she and her staff were there to get the job done and not to socialise. They all had families to go home to. Consuela, on the other hand, was an ex-school teacher and a people-focused person. She and Frieda had major discussions about ‘team building’ and providing support for staff self- development. Frieda always told Consuela she was wasting her time. Housekeeping was too busy, with too much pressure, to suit anything but an autocratic (authoritarian) style.</span></p>\r\n<br />\r\n<ul class=\"unordered-listing\">\r\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">List and describe all the styles of leadership outlined in the above case study (20 - 50 words )</span></li>\r\n</ul>\r\n<br />\r\n<p><span style=\"font-weight: 400;\">Frieda exhibits authoritarian style of leadership.</span></p>\r\n<p><span style=\"font-weight: 400;\">Autocratic leadership, is also considered as the authoritarian leadership, is a leadership style characterized by individual control over all decisions and little input from group members. The leaders which follows this leadership style usually make choices which are based on the ideas and the judgements and they rarely accept the advice from the followers.</span></p>\r\n<p><span style=\"font-weight: 400;\">Frieda’s style was not negotiable. She does this because of low staff turnover and lack of skilled staff.</span></p>\r\n<p><span style=\"font-weight: 400;\">Consuela exhibits democratic and participative leadership style.</span></p>\r\n<p><span style=\"font-weight: 400;\">Democratic leadership, also known as participative leadership or shared leadership, is a type of leadership style in which members of the group take a more participative role in the decision-making process.</span></p>\r\n<p><span style=\"font-weight: 400;\">Consuela demonstrates this behavior by encouraging team members to participate in decision-making process.</span></p>\r\n<br />\r\n<ul class=\"unordered-listing\">\r\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Whose approach do you favour, Frieda’s or Consuela’s? Please explain your answer using the concepts you learnt about leadership styles. (20 - 50 words )</span></li>\r\n</ul>\r\n<br />\r\n<p><span style=\"font-weight: 400;\">Authoritarian and democratic and participative leadership, both style of leadership are a good. Authoritarian style of leadership is helpful where the manager is skilled more than the staff members.  </span></p>\r\n<p><span style=\"font-weight: 400;\">On the other hand, democratic and participative leadership style is applicable where the work load is more. </span></p>\r\n<ol style=\"list-style-type: lower-alpha;\">\r\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Given that most tourism and hospitality operations have certain periods in which work pressures are extremely high, how do you think that this should be taken into account by supervisors when thinking about their leadership style? ( 20 - 50 words )</span></li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Leaders are born, they are not made – leaders are made genetically and are expected to be a leader in their lives. </span></li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Leaders have a style that make them what they are – people have skills and qualities which they have obtained and is improving continuously </span></li>\r\n</ol>\r\n<br />\r\n<p><strong>QUESTION 9: <em>Detail 3 different ways of how you can recognize or reward a team member? Explain the benefits of each method you detail. (40 – 60 words)</em></strong></p>\r\n<ul class=\"unordered-listing\">\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><strong>Thank Workers for Their Efforts: </strong><span style=\"font-weight: 400;\">It is a great way for recognizing the team members, and something that is truly wallet-friendly. Everyone wants to feel like their managers have noticed they’ve been working hard and are achieving great results, so thanking workers for doing a great job. </span></li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><strong>Give Employees Awards, Perks, and Gifts:</strong><span style=\"font-weight: 400;\"> People can be presented with a special certificate, plaque, trophy or another type of award in front of their peers.</span></li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><strong>Provide opportunities: </strong><span style=\"font-weight: 400;\">Employees who do well should be given opportunity for expanding their responsibilities </span></li>\r\n</ul>\r\n<br />\r\n<p><strong>QUESTION 10: <em>List 5 benefits that flow from effective teamwork within a team.</em></strong></p>\r\n<ul class=\"unordered-listing\">\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Creativity and Learning. </span></li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Complementary Strengths is blended</span></li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Trust is built. </span></li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Conflict Resolution Skills. Is taught.  </span></li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">A Sense of Ownership is promoted</span></li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Healthy Risk-Taking is encouraged</span></li>\r\n</ul>\r\n<br />\r\n<p><strong>QUESTION 11: <em>Describe 3 points you can follow when organizing your team to be successful. (30 – 50 words)</em></strong></p>\r\n<ul class=\"unordered-listing\">\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">From day one establish expectations.</span></li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Respect the team members as individuals. </span></li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Engender connections within the team. </span></li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Practice emotional intelligence. </span></li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Motivate with positivity</span></li>\r\n</ul>\r\n<br />\r\n<p><strong>QUESTION 12: <em>What are the main benefits of organizational planning when it comes to your team? (30 - 50 words)</em></strong></p>\r\n<ul class=\"unordered-listing\">\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Gives a sense of direction to an organization.</span></li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Focus attention on objectives and results. </span></li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Establishes a basis for teamwork. </span></li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Helps to anticipate the problems and cope up with the change. </span></li>\r\n</ul>\r\n<br />\r\n<p><strong>QUESTION 13: <em>What consultation should you involve when planning for your team? (30 - 50 words)</em></strong></p>\r\n<ul class=\"unordered-listing\">\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Owners / Directors - to make sure that goals and directions meet with the organizational strategic direction. </span></li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Team members – make sure what is planned with their expectation. </span></li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Clients – get to know what does the client wants </span></li>\r\n</ul>\r\n<br />\r\n<p><strong>QUESTION 14: <em>Read the case study bellow and answer the question to follow:</em></strong></p>\r\n<p><span style=\"font-weight: 400;\">Training is effort initiated by an organization to foster learning among its workers, and development is effort that is oriented more towards broadening an individual’s skills for the future responsibility. (George &amp; Scott, 2012). Training and development are a continuous effort designed to improve employees’ competence and organize performance as a goal to improve on the employees’ capacity and performance.</span></p>\r\n<p><span style=\"font-weight: 400;\">To run an organization, be it big or small, requires staffing the organization with efficient personnel. Specific job skills, ability, knowledge and competence needed in the workplace are not efficiently taught in the formal education. As such, most employees need extensive training to ensure the necessary skills, knowledge, ability, and competence to bring out substantive contribution towards the company’s growth. For employees to be flexible and effective in their Job, they need to acquire and develop knowledge and skill, and for them to believe that they are valued by the organization they work for, then they need to see valuable signs of management commitments to their training needs. Some of the more common means of staff development include:</span></p>\r\n<ul class=\"unordered-listing\">\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">change in job responsibilities</span></li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">external training and professional development</span></li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">formal promotion</span></li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">internal training and professional development</span></li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">opportunity for greater autonomy or responsibility</span></li>\r\n</ul>\r\n<br />\r\n<p><span style=\"font-weight: 400;\">List the pros and cons of each of the common means listed above</span></p>\r\n<table class=\"table table-bordered\">\r\n<tbody>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">MEANS OF DEVELOPMENT</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">PROS</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">CONS</span></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">change in job responsibilities</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">There are better chances for the promotion.</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">It can be stressful</span></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">external training and professional development</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">Hire an outside training provider that allows the organization to focus on their competencies. </span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">External training is more expensive than internal training</span></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td><br />\r\n<p><span style=\"font-weight: 400;\">formal promotion</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">Helps in creating communication opportunity</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">More load of work</span></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">internal training and professional</span></p>\r\n<p><span style=\"font-weight: 400;\">development</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">Job satisfaction is Increased and employee engagement</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">Requires time away from work</span></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">opportunity for greater autonomy or responsibility</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">Greater happiness and engagement</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">It takes more time to make important decisions</span></p>\r\n</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n<br /><br />\r\n<p><strong>QUESTION 15: <em>Managers and supervisors make decisions on a daily basis, addressing everything from day-to- day operational issues to long-range strategic planning.</em></strong></p>\r\n<p><span style=\"font-weight: 400;\">List and briefly describe what steps you would follow in making a business related decision. (4 </span><span style=\"font-weight: 400;\">– 5 steps)</span></p>\r\n<span style=\"font-weight: 400;\">1. Identify the decision</span>\r\n<p><span style=\"font-weight: 400;\">Identify the problem first which is needed to be solved for making decision. Define the decision clearly. </span></p>\r\n<span style=\"font-weight: 400;\">2. Gather relevant information</span>\r\n<p><span style=\"font-weight: 400;\">After the decision is identified, gather all the information that is relevant to the choice. </span></p>\r\n<span style=\"font-weight: 400;\">3. Identify the alternatives</span>\r\n<p><span style=\"font-weight: 400;\">Identify the solution of the problem after there is relevant information available. </span></p>\r\n<span style=\"font-weight: 400;\">4. Weigh the evidence</span>\r\n<p><span style=\"font-weight: 400;\">Identify the multiple alternatives, weigh the evidence. </span></p>\r\n<span style=\"font-weight: 400;\">5. Choose among alternatives</span>\r\n<p><span style=\"font-weight: 400;\">In this, choose among the different alternatives and make a decision. </span></p>\r\n<span style=\"font-weight: 400;\">6. Take action</span>\r\n<p><span style=\"font-weight: 400;\">Act on the decision which is taken. Make a plan to make the decision achievable.  </span></p>\r\n<span style=\"font-weight: 400;\">7. Review your decision</span>\r\n<p><span style=\"font-weight: 400;\">After the decision is taken, review the decision. <br /><br /></span><span style=\"font-weight: 400;\"><br /></span></p>\r\n<h3><span style=\"font-weight: 400;\">Assessment 2</span></h3>\r\n<br />\r\n<h3><strong>PART 1.</strong></h3>\r\n<p><span style=\"font-weight: 400;\">Read the provided information in the case study based on The International Hotel Group – </span><strong>See Appendix 1 </strong><span style=\"font-weight: 400;\">and complete the tasks below. Use the forms and templates provided to complete your tasks.</span></p>\r\n<h3><span style=\"font-weight: 400;\">Task 1</span></h3>\r\n<p><span style=\"font-weight: 400;\">Use the case study based on The International Hotel Group ( </span><strong>See Appendix 1) to </strong><span style=\"font-weight: 400;\">Write a report (400 - 500 words), addressed to </span><em><span style=\"font-weight: 400;\">Bachar Naja, the CEO of The International Hotel Group” </span></em><span style=\"font-weight: 400;\">evaluating the performance of the Customer Service Department.</span></p>\r\n<p><span style=\"font-weight: 400;\">The report should contain the following structure / content:</span></p>\r\n<ol style=\"list-style-type: lower-roman;\">\r\n<li aria-level=\"3\">Introduction</li>\r\n<li aria-level=\"3\">Findings of the performance evaluation</li>\r\n<ul class=\"unordered-listing\">\r\n<li style=\"font-weight: 400;\" aria-level=\"4\"><span style=\"font-weight: 400;\">Areas that are not performing well</span></li>\r\n<li style=\"font-weight: 400;\" aria-level=\"4\"><span style=\"font-weight: 400;\">Suggest reasons for the poor performance in these area</span></li>\r\n</ul>\r\n<li aria-level=\"3\">Recommended strategies for improving performance</li>\r\n</ol>\r\n<p><span style=\"font-weight: 400;\">List of recommendations, including:</span></p>\r\n<ul class=\"unordered-listing\">\r\n<li style=\"font-weight: 400;\" aria-level=\"4\"><span style=\"font-weight: 400;\">Seek feedback from teams and individuals</span></li>\r\n<li style=\"font-weight: 400;\" aria-level=\"4\"><span style=\"font-weight: 400;\">Communicating the short as well as long term goals are</span></li>\r\n<li style=\"font-weight: 400;\" aria-level=\"4\"><span style=\"font-weight: 400;\">Delegating and assigning or the work and tasks to team members</span></li>\r\n<li style=\"font-weight: 400;\" aria-level=\"4\"><span style=\"font-weight: 400;\">How to provide feedback</span></li>\r\n<li style=\"font-weight: 400;\" aria-level=\"4\"><span style=\"font-weight: 400;\">How to motivate staff through recognition and rewards</span></li>\r\n</ul>\r\n<br /><br />\r\n<p><span style=\"font-weight: 400;\">Date: 15</span><span style=\"font-weight: 400;\">th</span><span style=\"font-weight: 400;\"> October, 2021 </span></p>\r\n<p><span style=\"font-weight: 400;\">To</span></p>\r\n<p><span style=\"font-weight: 400;\">CEO, International Hotel Group</span></p>\r\n<p><span style=\"font-weight: 400;\">Subject: Report on evaluation of performance of the Customer Service Department</span></p>\r\n<br />\r\n<p><strong>Introduction:</strong></p>\r\n<p><span style=\"font-weight: 400;\">The main aim of this report is to analysis, record and evaluate the performance of customer service department of International Hotel Group.</span></p>\r\n<p><span style=\"font-weight: 400;\">Customer service is the act that supports and advocate for customers in discovery and troubleshooting of the product or the service. It is the process that will support the team making will happen. To foster lasting customer relationship is the goal of customer service.</span></p>\r\n<br />\r\n<p><strong>The Performance Evaluation\'s Findings</strong></p>\r\n<p><span style=\"font-weight: 400;\">Given below are some of the areas of customer service that re not performing well</span></p>\r\n<ul class=\"unordered-listing\">\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Customer service: customer shows their dissatisfaction. Customers showcased their dissatisfaction with the method customer service department answers and handles calls. In has been observed that in May 2017, 78% people calling in the customer service department were satisfied with the service. However, in May 2018, this number decreased by 22% and number of satisfied customers declined and reached up to 56%. The industry benchmark established for this is 73% satisfaction level.</span></li>\r\n</ul>\r\n<ul class=\"unordered-listing\">\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Call Speed: Customers also showcased their dissatisfaction with the speed of call handling process. There has been observed a dramatic decline in the area from May 2017 to may 2018. In May 2017, 64% customers were satisfied with the call speed, however, in May 2018, this percentile dramatically declined and reached to only 22% satisfaction level of customers. This indicates subject of poor performance and needs high attention. According to industry benchmark it should be up to 59%.</span></li>\r\n</ul>\r\n<ul class=\"unordered-listing\">\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Client Enquiries: Customer enquiries are also not being handled properly. Customer service department has disappointed customers in this area. The percentage of satisfied customer in this area decreased by 14%. The industry benchmark for this is 82%. However, it is observed to be only 70%.</span></li>\r\n</ul>\r\n<ul class=\"unordered-listing\">\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Customer Call Rating: Customer call rating has also reduced by a large percentage. In May 2017, level of satisfied customers was 71%, where as in May 2018, it remained merely 34%, which is a huge decline in level of satisfaction of customers. </span></li>\r\n</ul>\r\n<br />\r\n<p><strong>Seeking feedback from teams and individuals</strong></p>\r\n<ul class=\"unordered-listing\">\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Regularly review the performance of the employees  performance review</span></li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Team meeting should be arranged.</span></li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Suggestion box.</span></li>\r\n</ul>\r\n<p><strong>Communicating what the short as well as long term goals are</strong></p>\r\n<ul class=\"unordered-listing\">\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Define the goal. </span></li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Communicate the goal clearly and openly. </span></li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Predict possible challenges ahead. </span></li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Inform all parties involved. </span></li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Adjust the message. </span></li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Ensure understanding.</span></li>\r\n</ul>\r\n<p><strong>Delegating and assigning or reassigning work and tasks to team members</strong></p>\r\n<ul class=\"unordered-listing\">\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Right person should be chosen.</span></li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Right instruction should be provided. </span></li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Resources and training should be provided. </span></li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Provide feedback </span></li>\r\n</ul>\r\n<p><strong>How you intend to motivating staff through recognition and rewards</strong></p>\r\n<ul class=\"unordered-listing\">\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">It should be personal. </span></li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Opportunities should be provided  </span></li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Recognize </span></li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Financial incentives. </span></li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Holiday rewards and bonuses should be given. </span></li>\r\n</ul>\r\n<p><strong>Report Presented by:</strong></p>\r\n<p><span style=\"font-weight: 400;\">Customer Service Manager,</span></p>\r\n<p><span style=\"font-weight: 400;\">The International Hotel Group</span></p>\r\n<h5><span style=\"font-weight: 400;\"> YOU ARE REQUIRED TO SUBMIT</span></h5>\r\n<ul class=\"unordered-listing\">\r\n<li style=\"font-weight: 400;\" aria-level=\"4\"><span style=\"font-weight: 400;\">A report (400 - 500 words), addressed to Bachar Naja, the CEO of The International Hotel Group” evaluating the performance of the Customer Service Department.</span></li>\r\n</ul>\r\n<br />\r\n<h3><strong>PART 2.</strong></h3>\r\n<p><em><span style=\"font-weight: 400;\">The CEO of “The International Hotel Group”</span></em><span style=\"font-weight: 400;\">, received the report that you prepared in </span><strong>Part 1 </strong><span style=\"font-weight: 400;\">above. After reviewing it, he calls you to discuss your findings.</span></p>\r\n<p><span style=\"font-weight: 400;\">The CEO realises the importance of your findings and the impact that this phenomenon is having on the organisation. So he requests that you prepare and deliver an information session/meeting with the customer service staff members to implement your recommendations.</span></p>\r\n<p><span style=\"font-weight: 400;\">For this part of the task, you are required to provide notice to all Customer Service Department staff members of the upcoming information session / meeting as requested by your CEO. Your notice to the staff members can be by way of an e-mail or any other appropriate communication method you may choose.</span></p>\r\n<p><span style=\"font-weight: 400;\">The notice must include:</span></p>\r\n<ul class=\"unordered-listing\">\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">An agenda detailing:</span></li>\r\n</ul>\r\n<ul class=\"unordered-listing\">\r\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">the information session objectives</span></li>\r\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">the information session proceedings.</span></li>\r\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Information session date, time, and venue</span></li>\r\n</ul>\r\n<ul class=\"unordered-listing\">\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Seeking feedback from the customer service team members:</span></li>\r\n</ul>\r\n<ul class=\"unordered-listing\">\r\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">based on what you have decided to implement and as you outlined in the information session proceedings / agenda</span></li>\r\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">In line with the International Hotel Group Policies and Procedures.</span></li>\r\n</ul>\r\n<br />\r\n<p><span style=\"font-weight: 400;\">You may use the agenda template provided - </span><strong>See Appendix 9.</strong></p>\r\n<br />\r\n<p><strong>EMAIL:</strong></p>\r\n<p><strong>To: </strong><span style=\"font-weight: 400;\">Customer Service Staff</span></p>\r\n<p><strong>From: </strong><span style=\"font-weight: 400;\">Customer Service Manager</span></p>\r\n<p><strong>Subject: </strong><span style=\"font-weight: 400;\">Regarding the session agenda</span></p>\r\n<p><span style=\"font-weight: 400;\">Notice:</span></p>\r\n<p><span style=\"font-weight: 400;\">This mail is to notify that the information session is organized regarding the evaluation of the performance of customer service department.</span></p>\r\n<p><span style=\"font-weight: 400;\">Here are all the details of session:</span></p>\r\n<p><span style=\"font-weight: 400;\">Session Agenda:</span></p>\r\n<p><strong>Proceeding of the information session:</strong></p>\r\n<ul class=\"unordered-listing\">\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Discuss the several strategies for the improvement of performance</span></li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Discussing the short and long term goals.</span></li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Discuss the strategies for recognizing the performance of the employee.  </span></li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Discuss the feedback</span></li>\r\n</ul>\r\n<p><strong>Information Session Details:</strong></p>\r\n<p><span style=\"font-weight: 400;\">Date: 17</span><span style=\"font-weight: 400;\">th</span><span style=\"font-weight: 400;\"> October, 2021</span></p>\r\n<p><span style=\"font-weight: 400;\">Time: 10 AM</span></p>\r\n<p><span style=\"font-weight: 400;\">Location: Meeting Room</span></p>\r\n<p><span style=\"font-weight: 400;\">Regards,</span></p>\r\n<p><span style=\"font-weight: 400;\">Customer Service Manager</span></p>\r\n<p><span style=\"font-weight: 400;\">The International Hotel Group</span></p>\r\n<br />\r\n<p><strong>Meeting Agenda</strong></p>\r\n<table class=\"table table-bordered\">\r\n<tbody>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">Date</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">30-09-2021</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">Time</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">10:00 am</span></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">Location</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">Conference hall</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">Meeting Type</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">Information session</span></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">Meeting Called By</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">Vishwas (Customer Service Manager)</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">Timekeeper.</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">Mr. ABC</span></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">Meeting Purpose</span></p>\r\n</td>\r\n<td colspan=\"3\">\r\n<p><span style=\"font-weight: 400;\">To inform about the performance customer service department</span></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">Scribe</span></p>\r\n</td>\r\n<td colspan=\"3\">\r\n<p><span style=\"font-weight: 400;\">Ms. MNO</span></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">Attendees</span></p>\r\n</td>\r\n<td colspan=\"3\">\r\n<p><span style=\"font-weight: 400;\">HR manager, All staff of Customer Service Department</span></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">Other Present</span></p>\r\n</td>\r\n<td colspan=\"3\">\r\n<p><span style=\"font-weight: 400;\">CEO</span></p>\r\n</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n<br /><br />\r\n<table class=\"table table-bordered\">\r\n<tbody>\r\n<tr>\r\n<td>\r\n<p><strong>Time</strong></p>\r\n</td>\r\n<td>\r\n<p><strong>Agenda Item</strong></p>\r\n</td>\r\n<td>\r\n<p><strong>By</strong></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td>\r\n<p><strong>10:00 to 10:15 am</strong></p>\r\n<p><strong>10:15 to 10:30 am</strong></p>\r\n<p><strong>10:30 to 11:00 am</strong></p>\r\n<br />\r\n<p><strong>11:00 to 01:30 pm</strong></p>\r\n<br />\r\n<p><strong>1:30 to 2:30 pm </strong></p>\r\n<p><strong>2:30 to 3:00 pm</strong></p>\r\n<p><strong>3:00 to 3:15 pm</strong></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">Attendance</span></p>\r\n<p><span style=\"font-weight: 400;\">Reading the agenda</span></p>\r\n<p><span style=\"font-weight: 400;\">Informing the outcome of performance evaluation</span></p>\r\n<p><span style=\"font-weight: 400;\">Discussing several strategies for the improvement of performance</span></p>\r\n<p><span style=\"font-weight: 400;\">Lunch</span></p>\r\n<p><span style=\"font-weight: 400;\">Feedback, taking suggestions</span></p>\r\n<p><span style=\"font-weight: 400;\">Concluding the session</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">Mr. ABC</span></p>\r\n<p><span style=\"font-weight: 400;\">Mr. MNO</span></p>\r\n<p><span style=\"font-weight: 400;\">Mr. Vishwas </span></p>\r\n<br />\r\n<p><span style=\"font-weight: 400;\">Mr. Vishwas </span></p>\r\n<br /><br />\r\n<p><span style=\"font-weight: 400;\">Mr. ABC</span></p>\r\n<p><span style=\"font-weight: 400;\">Mr. MNO</span></p>\r\n<br /><br /></td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n<br />\r\n<p><span style=\"font-weight: 400;\">By</span></p>\r\n<p><span style=\"font-weight: 400;\">Customer Service Manager</span></p>\r\n<p><span style=\"font-weight: 400;\">The International Hotel Group</span></p>\r\n<h5><span style=\"font-weight: 400;\"> YOU ARE REQUIRED TO SUBMIT</span></h5>\r\n<p><span style=\"font-weight: 400;\">Evidence of planning and organising an information session / meeting to:</span></p>\r\n<ul class=\"unordered-listing\">\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">inform the customer service employees of the current situation with their performance</span></li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Inform the customer service employees of the decisions you have taken to improve customer service</span></li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Seek and respond to feedback from the customer service employees.</span></li>\r\n</ul>\r\n<p><span style=\"font-weight: 400;\">Such evidence could be:</span></p>\r\n<ul class=\"unordered-listing\">\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">A session plan</span></li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">PowerPoint presentation for the meeting</span></li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Handouts</span></li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Information session / meeting agenda</span></li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Draft email to give notice of the upcoming information session / meeting</span></li>\r\n</ul>\r\n<br />\r\n<h3><strong>PART 3 – ROLE PLAY.</strong></h3>\r\n<h5><strong>Undertake a role play</strong></h5>\r\n<p><span style=\"font-weight: 400;\">You are to participate in a role-play where you are the manager of the Customer Service Department at “The International Hotel Group” with your trainer/assessor and fellow class mates being your customer service team members.</span></p>\r\n<p><span style=\"font-weight: 400;\">You have analysed customer feedback data and produced a report to the CEO identifying the areas of poor performance and made some recommendations for improvement. Your CEO has approved your recommendations and has asked you to meet with the Customer Service team to implement your recommendations.</span></p>\r\n<p><span style=\"font-weight: 400;\">Demonstrate your ability to:</span></p>\r\n<ul class=\"unordered-listing\">\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Plan and Organise</span></li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Provide the relevant information to the team</span></li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Seek and respond to feedback from team members</span></li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Delegate work and tasks</span></li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Encourage effective communication</span></li>\r\n</ul>\r\n<br />\r\n<h5><strong>Instructions for the role play:</strong></h5>\r\n<ul class=\"unordered-listing\">\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Play the role of the custo0mer service department </span></li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Trainer will play the role of the customer service team member</span></li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Fellow mates will the role of customer service team member</span></li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">You have 15 minutes to complete this activity</span></li>\r\n</ul>\r\n<br />\r\n<h5><strong>Participate in the role play with your assessor and class mates</strong></h5>\r\n<p><span style=\"font-weight: 400;\">The list below provides you with guidance as to the proceedings of the information session / meeting:</span></p>\r\n<ul class=\"unordered-listing\">\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">You are to brief the team on findings ( as reported in Assessment Task 1)</span></li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">You are to give your reasons for the poor performance</span></li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">You are delegate work and tasks</span></li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">You are to provide reasons for your decisions</span></li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">You are to encourage team communication and feedback</span></li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">You are to motivate your team</span></li>\r\n</ul>\r\n<p><span style=\"font-weight: 400;\">Your trainer/assessor will document this activity and will use the list below as the criteria to assess you. They want to see that you are able to:</span></p>\r\n<ul class=\"unordered-listing\">\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Act as a positive role model</span></li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Interact with team members on a positive and professional level</span></li>\r\n</ul>\r\n<ul class=\"unordered-listing\">\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Communicate short and long term goals</span></li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Communicate expectations</span></li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Delegate responsibilities</span></li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Encourage innovative approaches</span></li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Identify and reward good efforts</span></li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Encourage open and supportive communication</span></li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Share information about the organisation</span></li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Motivate teams and individuals</span></li>\r\n</ul>\r\n<br />\r\n<p><span style=\"font-weight: 400;\">You will need to be prepared to answer questions from the audience. These questions will be to clarify a point you have made, or request further information.</span></p>\r\n<p><span style=\"font-weight: 400;\">You will be assessed on your ability to:</span></p>\r\n<ul class=\"unordered-listing\">\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Research and plan an information session / meeting appropriate to your purpose and intended audience.</span></li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Present your information using effective oral communication skills</span></li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Respond to feedback and request for information from your audience</span></li>\r\n</ul>\r\n<br />\r\n<h5><strong>Presentation tips:</strong></h5>\r\n<p><span style=\"font-weight: 400;\">In preparing and presenting your presentation you should consider:</span></p>\r\n<ul class=\"unordered-listing\">\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Structure – introduction, body and conclusion</span></li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Effective use of notes, e.g. not reading or looking down constantly</span></li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Language features such as:</span></li>\r\n</ul>\r\n<ul class=\"unordered-listing\">\r\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Formal and informal language</span></li>\r\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Linking words and phrases: first, second, next, then, and finally</span></li>\r\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Appropriate expressions to introduce opinions, facts, suggestions, ideas, alternatives</span></li>\r\n</ul>\r\n<ul class=\"unordered-listing\">\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Supporting documentation – evidence of research into the topic, presentation of research items e.g. quotes, statistics</span></li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Visual supports, e.g. graphs, diagrams, audio visual recordings</span></li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Effective use of body language such as eye contact, posture</span></li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Effective use of voice – pronunciation, stress and intonation, volume and speed</span></li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Timing</span></li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Handling of questions – ability to interpret and respond, e.g. provide a counter argument.</span><span style=\"font-weight: 400;\"><br /></span></li>\r\n</ul>\r\n<br />\r\n<p><strong>Role Play:</strong></p>\r\n<p><span style=\"font-weight: 400;\">Customer Service Manager: A very good morning to all of you. I appreciate your presence in our team meeting. Today we all have gathered here to discuss issues faced by customer service department and solution regarding that. I made a report for the CEO regarding issues and recommended some suggestions regarding that and CEO proved those recommendations. This session plan is arranged to implement that plan. </span></p>\r\n<p><span style=\"font-weight: 400;\">The problem identified is poor performance if answering customer calls and call speed. This resulted in high percentage of dissatisfied customers. We found that this is because of lack of training. I want suggestion from you that what kind of training is needed?</span></p>\r\n<p><span style=\"font-weight: 400;\">Team member 1: I also feel lack of training. It is important to teach customer handling scheme to new employee as well as to old ones as customer behavior changes time to time.</span></p>\r\n<p><span style=\"font-weight: 400;\">Team member 2: In my opinion there should be monthly training based on the result of employee engagement survey. We need to access employee needs each month and arrange 1-2 days training according to that. </span></p>\r\n<p><span style=\"font-weight: 400;\">Customer Service Manager: I think that a good idea. This will ensure employees are being trained in necessary in required skills time to time.</span></p>\r\n<p><span style=\"font-weight: 400;\">Team member 3: Poor performance is also a result of less staff recognition. They are not appreciated and motivated enough when they perform well at work. This lowers their morale.</span></p>\r\n<p><span style=\"font-weight: 400;\">Customer Service Manager: to solve this issue we are going to implement monthly recognition program where best performer of the month will be awarded. This will give that employee a sense of motivation to work even harder and will also become an inspiration for other employees to work better.</span></p>\r\n<p><span style=\"font-weight: 400;\">Please provide your suggestions how we can achieve short term and long-term goals.</span></p>\r\n<p><span style=\"font-weight: 400;\">Team member: I think to measure achievement of short-term goals we should frequently check customer satisfaction level. This will help us to know whether we have successfully reached our target or not. IF we will be able to achieve short-term target and we will surely be able to achieve long-term targets as well.</span></p>\r\n<p><span style=\"font-weight: 400;\">Customer Service Manager: Thanks for your suggestion we will act upon this. What is your opinion on delegation of tasks?</span></p>\r\n<p><span style=\"font-weight: 400;\">Team member 1: For training purposes, my recommendation would be to employ an external trainer for the training session. HR can be appointed to hire a trainer. It would be great if the session consists of lectures, demonstrations, discussions, and role-play.</span></p>\r\n<p><span style=\"font-weight: 400;\">Team member 2: To improve staff engagement, tasks delegated to supervisor or manager would be to attend internal training and professional development to encourage team building.</span></p>\r\n<p><span style=\"font-weight: 400;\">Customer Service Manager: Thank you for the recommendations. Training tasks will be delegated to an external trainer with a session consists of lectures, demonstrations, discussions and role-play. Tasks to improve staff engagement will be delegated to an internal trainer from our company, it requires manager and supervisor from customer service department to attend in the hope of encouraging team building and professional development</span></p>\r\n<br />\r\n<p><span style=\"font-weight: 400;\">Thank you to all of you for attending this session. Have a nice day!</span></p>\r\n<br />\r\n<p><strong>Presentation has been attached</strong></p>\r\n<br />\r\n<p><strong><em>APPENDIX  1 : CASE STUDY</em></strong></p>\r\n<h5><em><span style=\"font-weight: 400;\">THE INTERNATIONAL HOTEL GROUP</span></em></h5>\r\n<p><strong>Background Information</strong></p>\r\n<p><span style=\"font-weight: 400;\">The International Hotel Group started business with two small boutique style hotels in Melbourne, Australia. The group is owned and financed by a large consortium of international business experts and several large investment companies. It is in a strong financial position for expansion.</span></p>\r\n<p><span style=\"font-weight: 400;\">Over a period of 15 years it has grown to now comprise a chain of 20 hotels across 5 different countries in the Australasian region. This growth was a result of an acquisition of a small hotel chain and establishment of some new properties, mainly in Australia. The group employs cultural specialists and prides itself on its multicultural expertise that assists with its success in welcoming guests from all regions of the World.</span></p>\r\n<p><span style=\"font-weight: 400;\">The Group now employs 1000 staff in full time, part time and casual positions.</span></p>\r\n<p><span style=\"font-weight: 400;\">The Head Office, located in Melbourne, houses the management team for the group.</span></p>\r\n<p><span style=\"font-weight: 400;\">The group is owned and financed by a large consortium of international business people and several large investment companies. It is in a strong financial position for expansion.</span></p>\r\n<p><span style=\"font-weight: 400;\">The vision for the Group is to expand geographically to provide a quality boutique alternative in key locations across the Australasian region, whilst maintaining its reputation for exceptional personalised service.<br /><br /></span></p>\r\n<h5><em><span style=\"font-weight: 400;\">Organisation Structure</span></em></h5>\r\n<p><span style=\"font-weight: 400;\">The Head Office of The International Hotel Group houses the Chief Operating Officer and the Strategic Management Team, the Chief Financial Officer and the Finance Department (finance officers are allocated a number of hotels to service), The Human Resources Manager and Assistant (the system is devolved with HR representatives in each hotel), The Development Team who manage building contracts and maintenance and The Marketing and Sales Team (a team of 15 culturally capable managers and staff), and the frontline management team that form the main liaison team of the company. Marketing and sales staff are constantly travelling to visit the Hotel Groups and may be seconded to a hotel or country for 6 months in the period leading up to acquisition or commissioning of a new hotel.</span></p>\r\n<p><span style=\"font-weight: 400;\">The majority of staff employed by the Hotel Group are located in the hotels. This includes Manager, Deputy Manager, Hotel Coordinator and Administrator/Events manager, Restaurant Manager and all the staff who cook, clean and wait in the hotel.</span><span style=\"font-weight: 400;\"><br /></span></p>\r\n<br />\r\n<h5><em><span style=\"font-weight: 400;\">Key Organizational Goals</span></em></h5>\r\n<p><span style=\"font-weight: 400;\">The key organizational goals for the next five years are to:</span></p>\r\n<ol>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Increase the number of properties over the next 5 years</span></li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Break into new markets </span></li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Expanding into the larger hotel market</span></li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Maintain quality service </span></li>\r\n</ol>\r\n<h5><em><span style=\"font-weight: 400;\">Organizational Values Statements</span></em></h5>\r\n<ol>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The key to success is team work </span></li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Customer service is what our best is!</span></li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">We are in this together and focused </span><span style=\"font-weight: 400;\"><br /></span></li>\r\n</ol>\r\n<br /><br />\r\n<p><strong><em>  APPENDIX  2: PERFORMANCE MANAGEMENT POLICY AND PROCEDURE</em></strong></p>\r\n<h5><em><span style=\"font-weight: 400;\">Performance Management Policy</span></em></h5>\r\n<p><strong>Policy Statement</strong></p>\r\n<p><span style=\"font-weight: 400;\">Regularly review the performance of the work. Regular informal feedback should be comprised in the review.<br /><br /></span></p>\r\n<h5><em><span style=\"font-weight: 400;\">Policy Objective</span></em></h5>\r\n<p><span style=\"font-weight: 400;\">Conducting regular reviews of work performance will achieve the following results:</span></p>\r\n<ul class=\"unordered-listing\">\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Employees need to understand what is expected from them and how the performance is viewed </span></li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">To manage the poor performance is the opportunity of the supervisors and managers </span></li>\r\n</ul>\r\n<br />\r\n<h5><em><span style=\"font-weight: 400;\">Procedures</span></em></h5>\r\n<ul class=\"unordered-listing\">\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Employees should be encouraged to discuss their performance of the job </span></li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Feedback of the performance must be clear, supportive and should focus on the development of the employee</span></li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"> By using the performance management plan, the performance standard should be documented. </span><span style=\"font-weight: 400;\"><br /></span></li>\r\n</ul>\r\n<br /><br />\r\n<p><em><strong>  APPENDIX  3: CODE OF CONDUCT</strong></em></p>\r\n<h5><em><span style=\"font-weight: 400;\">The International Hotel Group Code of Conduct</span></em></h5>\r\n<p><span style=\"font-weight: 400;\">All staff members of the International Hotel Group:</span></p>\r\n<ul class=\"unordered-listing\">\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Shall carry out the instructions that is issued by the Group as long as they are legal.</span></li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Act honestly </span></li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Display the integrity, fairness and the ethical conduct.</span></li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Avoid the relationship with a contractor or the supplier.</span><span style=\"font-weight: 400;\"><br /></span></li>\r\n</ul>\r\n<br /><br />\r\n<p><em><strong>  APPENDIX 4: FRONT OFFICE SUPERVISOR POSITION DESCRIPTION</strong></em></p>\r\n<h5><em><span style=\"font-weight: 400;\">The International Hotel Group</span></em></h5>\r\n<p><strong>Front Office Supervisor Position Description</strong></p>\r\n<br />\r\n<p><strong>Position Title: </strong><span style=\"font-weight: 400;\">Front office Supervisor</span></p>\r\n<br />\r\n<p><strong>Reports to: </strong><span style=\"font-weight: 400;\">Front Office Manager / Duty Manager</span></p>\r\n<br />\r\n<h5><em><span style=\"font-weight: 400;\">Responsibilities and duties</span></em></h5>\r\n<ol>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Make sure to have the outstanding customer care at all times.</span></li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Respond to telephone and in-person inquiry </span></li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Uses suggestive selling techniques </span></li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Supervise daily shift process </span></li>\r\n</ol>\r\n<h5><em><span style=\"font-weight: 400;\">Skills:</span></em></h5>\r\n<p><span style=\"font-weight: 400;\">A positive attitude and excellent communication skills. </span></p>\r\n<h5><em><span style=\"font-weight: 400;\">Education:</span></em></h5>\r\n<p><span style=\"font-weight: 400;\">Degree or Diploma in Hospitality Management or bachelor degree and/or diploma in hotel or other related field.</span></p>\r\n<h5><em><span style=\"font-weight: 400;\">Experience:</span></em></h5>\r\n<p><span style=\"font-weight: 400;\">Minimum experience of 2 to 3 years as Front Office Associate / Front office cashier in a hotel.</span><span style=\"font-weight: 400;\"><br /></span></p>\r\n<br />\r\n<p><em><strong>  APPENDIX  5: OPERATIONAL PLAN</strong></em></p>\r\n<h5><em><span style=\"font-weight: 400;\">Operational Plan</span></em></h5>\r\n<table class=\"table table-bordered\">\r\n<tbody>\r\n<tr>\r\n<td>\r\n<p><strong>Operational Goals</strong></p>\r\n</td>\r\n<td>\r\n<p><strong>KPI</strong></p>\r\n</td>\r\n<td>\r\n<p><strong>Team</strong></p>\r\n</td>\r\n<td>\r\n<p><strong>Priority</strong></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td><br />\r\n<p><span style=\"font-weight: 400;\">Develop and implement operational plans</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">Develop the plan by end of January</span></p>\r\n<p><span style=\"font-weight: 400;\">Report results at AGM in December</span></p>\r\n</td>\r\n<td><br />\r\n<p><span style=\"font-weight: 400;\">Executive</span></p>\r\n</td>\r\n<td><br />\r\n<p><span style=\"font-weight: 400;\">1</span></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td><br />\r\n<p><span style=\"font-weight: 400;\">Standardise financial management processes across the hotels</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">Review policies and processes </span></p>\r\n</td>\r\n<td><br /><br />\r\n<p><span style=\"font-weight: 400;\">Finance</span></p>\r\n</td>\r\n<td><br /><br />\r\n<p><span style=\"font-weight: 400;\">4</span></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td><br /><br /><br />\r\n<p><span style=\"font-weight: 400;\">Attract and retain high quality experienced staff</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">Introduce ‘Best Employee’ reward program </span></p>\r\n</td>\r\n<td><br /><br /><br /><br />\r\n<p><span style=\"font-weight: 400;\">HR</span></p>\r\n</td>\r\n<td><br /><br /><br /><br />\r\n<p><span style=\"font-weight: 400;\">2</span></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">Maintain existing properties and support</span></p>\r\n<p><span style=\"font-weight: 400;\">expansion goals</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">Submit development plan </span></p>\r\n</td>\r\n<td><br />\r\n<p><span style=\"font-weight: 400;\">Development</span></p>\r\n</td>\r\n<td><br />\r\n<p><span style=\"font-weight: 400;\">6</span></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">Introduce a segmented approach to the marketing to appeal to higher and medium income groups and introduce a customer retention and loyalty</span></p>\r\n<p><span style=\"font-weight: 400;\">program</span></p>\r\n</td>\r\n<td><br /><br />\r\n<p><span style=\"font-weight: 400;\">Submit marketing plan to the Executive Mgmt. by end of March</span></p>\r\n<p><span style=\"font-weight: 400;\">Introduce customer retention and loyalty program by end of June</span></p>\r\n</td>\r\n<td><br /><br /><br />\r\n<p><span style=\"font-weight: 400;\">Marketing and Sales</span></p>\r\n</td>\r\n<td><br /><br /><br />\r\n<p><span style=\"font-weight: 400;\">5</span></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td><br /><br /><br />\r\n<p><span style=\"font-weight: 400;\">Maintain a quality service reputation and provide unique hotel experience</span></p>\r\n</td>\r\n<td><br />\r\n<p><span style=\"font-weight: 400;\">Supervisors to submit junior staff performance report to HR Manager by end of August Supervisors to submit at least two innovative ideas relating to customer service to development team by end of June</span></p>\r\n</td>\r\n<td><br /><br /><br /><br />\r\n<p><span style=\"font-weight: 400;\">Frontline</span></p>\r\n</td>\r\n<td><br /><br /><br /><br />\r\n<p><span style=\"font-weight: 400;\">3</span></p>\r\n</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n<br /><br />\r\n<p><em><strong>  APPENDIX  6: SURVEY RESULTS AND KPI’S</strong></em></p>\r\n<p><span style=\"font-weight: 400;\">Mike Stanforde manages the International Hotel Group Customer Service Department. He is aware that performance of customer service at the hotel located in Sydney is below the expectations of senior management and shareholders.</span></p>\r\n<p><span style=\"font-weight: 400;\">The following pages will show some of the data that has been collected:</span></p>\r\n<ul class=\"unordered-listing\">\r\n<li style=\"font-weight: 400;\" aria-level=\"1\">\r\n<h4><span style=\"font-weight: 400;\">Customer satisfaction survey results</span></h4>\r\n</li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Staff engagement results</span></li>\r\n</ul>\r\n<br />\r\n<p><em><strong>  APPENDIX  7A: CUSTOMER SATISFACTION SURVEY RESULTS</strong></em></p>\r\n<p><span style=\"font-weight: 400;\">Below is the standardised Customer Satisfaction Survey (CSS) which is send via email to customers who have recently been in contact with The International Hotel Group - Sydney.</span></p>\r\n<p><span style=\"font-weight: 400;\">The CSS has been conducted every 6 months, one in May and another in November, for the past four years.</span></p>\r\n<p><span style=\"font-weight: 400;\">The most recent survey results (from May 2015) are based on the answers from 2,814 respondents:</span></p>\r\n<p><span style=\"font-weight: 400;\">The survey takes about 60 seconds to fill in and return and is as follows: The results are shown for the previous 3 surveys.</span></p>\r\n<br />\r\n<table class=\"table table-bordered\">\r\n<tbody>\r\n<tr>\r\n<td colspan=\"7\">\r\n<p><strong>May 2018 Customer Service Survey</strong></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td colspan=\"2\" rowspan=\"2\"> </td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">1</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">2</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">3</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">4</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">5</span></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td>\r\n<p><strong>Very Dissatisfied</strong></p>\r\n</td>\r\n<td><br />\r\n<p><strong>Dissatisfied</strong></p>\r\n</td>\r\n<td><br />\r\n<p><strong>Neutral</strong></p>\r\n</td>\r\n<td><br />\r\n<p><strong>Satisfied</strong></p>\r\n</td>\r\n<td>\r\n<p><strong>Very Satisfied</strong></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">1</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">Were you happy with the way your call was answered?</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">10%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">17%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">17%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">34%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">22%</span></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">2</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">Were you happy with the speed your call was</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">34%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">25%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">19%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">15%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">7%</span></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">3</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">Was our agent able to answer your query?</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">9%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">8%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">13%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">32%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">38%</span></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">4</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">Was the information they gave you accurate?</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">7%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">9%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">10%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">34%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">40%</span></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">5</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">How would you rate the overall call?</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">19%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">24%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">23%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">19%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">15%</span></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td colspan=\"2\" rowspan=\"3\"> </td>\r\n<td rowspan=\"3\"><br />\r\n<p><strong>Yes</strong></p>\r\n</td>\r\n<td rowspan=\"3\"><br />\r\n<p><strong>No</strong></p>\r\n</td>\r\n<td> </td>\r\n<td> </td>\r\n<td> </td>\r\n</tr>\r\n<tr>\r\n<td> </td>\r\n<td> </td>\r\n<td> </td>\r\n</tr>\r\n<tr>\r\n<td> </td>\r\n<td> </td>\r\n<td> </td>\r\n</tr>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">6</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">Was this the first time you have contacted us?</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">10%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">90%</span></p>\r\n</td>\r\n<td> </td>\r\n<td> </td>\r\n<td> </td>\r\n</tr>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">7</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">Do you use the IHG’s smartphone app?</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">18%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">82%</span></p>\r\n</td>\r\n<td> </td>\r\n<td> </td>\r\n<td> </td>\r\n</tr>\r\n<tr>\r\n<td><br />\r\n<p><span style=\"font-weight: 400;\">8</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">Which other communications channels would you like</span></p>\r\n<p><span style=\"font-weight: 400;\">to use to access Customer Service?</span></p>\r\n</td>\r\n<td> </td>\r\n<td> </td>\r\n<td> </td>\r\n<td> </td>\r\n<td> </td>\r\n</tr>\r\n<tr>\r\n<td> </td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">i) email</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">31%</span></p>\r\n</td>\r\n<td> </td>\r\n<td> </td>\r\n<td> </td>\r\n<td> </td>\r\n</tr>\r\n<tr>\r\n<td> </td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">ii) Interactive voice</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">8%</span></p>\r\n</td>\r\n<td> </td>\r\n<td> </td>\r\n<td> </td>\r\n<td> </td>\r\n</tr>\r\n<tr>\r\n<td> </td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">iii) Web chat</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">38%</span></p>\r\n</td>\r\n<td> </td>\r\n<td> </td>\r\n<td> </td>\r\n<td> </td>\r\n</tr>\r\n<tr>\r\n<td> </td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">iv) SMS</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">21%</span></p>\r\n</td>\r\n<td> </td>\r\n<td> </td>\r\n<td> </td>\r\n<td> </td>\r\n</tr>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">9</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">If you requested literature did it arrive as promised?</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">94%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">6%</span></p>\r\n</td>\r\n<td> </td>\r\n<td> </td>\r\n<td> </td>\r\n</tr>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">10</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">Would you recommend us to others?</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">78%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">22%</span></p>\r\n</td>\r\n<td> </td>\r\n<td> </td>\r\n<td> </td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n<br /><br /><br />\r\n<table class=\"table table-bordered\">\r\n<tbody>\r\n<tr>\r\n<td colspan=\"7\">\r\n<p><strong>November 2017 Customer Service Survey</strong></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td colspan=\"2\" rowspan=\"2\"> </td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">1</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">2</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">3</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">4</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">5</span></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td>\r\n<p><strong>Very Dissatisfied</strong></p>\r\n</td>\r\n<td><br />\r\n<p><strong>Dissatisfied</strong></p>\r\n</td>\r\n<td><br />\r\n<p><strong>Neutral</strong></p>\r\n</td>\r\n<td><br />\r\n<p><strong>Satisfied</strong></p>\r\n</td>\r\n<td>\r\n<p><strong>Very Satisfied</strong></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">1</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">Were you happy with the way your call was answered?</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">4%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">15%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">19%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">37%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">25%</span></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">2</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">Were you happy with the speed your call was</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">13%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">19%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">21%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">30%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">17%</span></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">3</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">Was our agent able to answer your query?</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">4%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">6%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">15%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">35%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">40%</span></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">4</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">Was the information they gave you accurate?</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">3%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">7%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">12%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">36%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">42%</span></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">5</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">How would you rate the overall call?</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">4%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">9%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">28%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">31%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">28%</span></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td colspan=\"2\" rowspan=\"3\"> </td>\r\n<td rowspan=\"3\"><br />\r\n<p><strong>Yes</strong></p>\r\n</td>\r\n<td rowspan=\"3\"><br />\r\n<p><strong>No</strong></p>\r\n</td>\r\n<td> </td>\r\n<td> </td>\r\n<td> </td>\r\n</tr>\r\n<tr>\r\n<td> </td>\r\n<td> </td>\r\n<td> </td>\r\n</tr>\r\n<tr>\r\n<td> </td>\r\n<td> </td>\r\n<td> </td>\r\n</tr>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">6</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">Was this the first time you have contacted us?</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">12%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">88%</span></p>\r\n</td>\r\n<td> </td>\r\n<td> </td>\r\n<td> </td>\r\n</tr>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">7</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">Do you use the IHG’s smartphone app?</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">14%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">86%</span></p>\r\n</td>\r\n<td> </td>\r\n<td> </td>\r\n<td> </td>\r\n</tr>\r\n<tr>\r\n<td><br />\r\n<p><span style=\"font-weight: 400;\">8</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">Which other communications channels would you like</span></p>\r\n<p><span style=\"font-weight: 400;\">to use to access Customer Service?</span></p>\r\n</td>\r\n<td> </td>\r\n<td> </td>\r\n<td> </td>\r\n<td> </td>\r\n<td> </td>\r\n</tr>\r\n<tr>\r\n<td> </td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">i) email</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">38%</span></p>\r\n</td>\r\n<td> </td>\r\n<td> </td>\r\n<td> </td>\r\n<td> </td>\r\n</tr>\r\n<tr>\r\n<td> </td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">ii) Interactive voice</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">4%</span></p>\r\n</td>\r\n<td> </td>\r\n<td> </td>\r\n<td> </td>\r\n<td> </td>\r\n</tr>\r\n<tr>\r\n<td> </td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">iii) Web chat</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">36%</span></p>\r\n</td>\r\n<td> </td>\r\n<td> </td>\r\n<td> </td>\r\n<td> </td>\r\n</tr>\r\n<tr>\r\n<td> </td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">iv) SMS</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">24%</span></p>\r\n</td>\r\n<td> </td>\r\n<td> </td>\r\n<td> </td>\r\n<td> </td>\r\n</tr>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">9</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">If you requested literature did it arrive as promised?</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">97%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">3%</span></p>\r\n</td>\r\n<td> </td>\r\n<td> </td>\r\n<td> </td>\r\n</tr>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">10</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">Would you recommend us to others?</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">89%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">11%</span></p>\r\n</td>\r\n<td> </td>\r\n<td> </td>\r\n<td> </td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n<br /><br />\r\n<table class=\"table table-bordered\">\r\n<tbody>\r\n<tr>\r\n<td colspan=\"7\">\r\n<p><strong>May 2017 Customer Service Survey</strong></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td colspan=\"2\" rowspan=\"2\"> </td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">1</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">2</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">3</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">4</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">5</span></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td>\r\n<p><strong>Very Dissatisfied</strong></p>\r\n</td>\r\n<td><br />\r\n<p><strong>Dissatisfied</strong></p>\r\n</td>\r\n<td><br />\r\n<p><strong>Neutral</strong></p>\r\n</td>\r\n<td><br />\r\n<p><strong>Satisfied</strong></p>\r\n</td>\r\n<td>\r\n<p><strong>Very Satisfied</strong></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">1</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">Were you happy with the way your call was answered?</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">3%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">7%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">12%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">51%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">27%</span></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">2</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">Were you happy with the speed your call was</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">2%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">14%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">20%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">38%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">26%</span></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">3</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">Was our agent able to answer your query?</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">2%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">5%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">9%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">43%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">41%</span></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">4</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">Was the information they gave you accurate?</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">1%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">5%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">11%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">43%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">40%</span></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">5</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">How would you rate the overall call?</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">2%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">5%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">22%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">38%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">33%</span></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td colspan=\"2\" rowspan=\"3\"> </td>\r\n<td rowspan=\"3\"><br />\r\n<p><strong>Yes</strong></p>\r\n</td>\r\n<td rowspan=\"3\"><br />\r\n<p><strong>No</strong></p>\r\n</td>\r\n<td> </td>\r\n<td> </td>\r\n<td> </td>\r\n</tr>\r\n<tr>\r\n<td> </td>\r\n<td> </td>\r\n<td> </td>\r\n</tr>\r\n<tr>\r\n<td> </td>\r\n<td> </td>\r\n<td> </td>\r\n</tr>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">6</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">Was this the first time you have contacted us?</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">11%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">89%</span></p>\r\n</td>\r\n<td> </td>\r\n<td> </td>\r\n<td> </td>\r\n</tr>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">7</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">Do you use the IHG’s smartphone app?</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">8%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">92%</span></p>\r\n</td>\r\n<td> </td>\r\n<td> </td>\r\n<td> </td>\r\n</tr>\r\n<tr>\r\n<td><br />\r\n<p><span style=\"font-weight: 400;\">8</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">Which other communications channels would you like</span></p>\r\n<p><span style=\"font-weight: 400;\">to use to access Customer Service?</span></p>\r\n</td>\r\n<td> </td>\r\n<td> </td>\r\n<td> </td>\r\n<td> </td>\r\n<td> </td>\r\n</tr>\r\n<tr>\r\n<td> </td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">i) email</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">41%</span></p>\r\n</td>\r\n<td> </td>\r\n<td> </td>\r\n<td> </td>\r\n<td> </td>\r\n</tr>\r\n<tr>\r\n<td> </td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">ii) Interactive voice</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">3%</span></p>\r\n</td>\r\n<td> </td>\r\n<td> </td>\r\n<td> </td>\r\n<td> </td>\r\n</tr>\r\n<tr>\r\n<td> </td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">iii) Web chat</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">31%</span></p>\r\n</td>\r\n<td> </td>\r\n<td> </td>\r\n<td> </td>\r\n<td> </td>\r\n</tr>\r\n<tr>\r\n<td> </td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">iv) SMS</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">28%</span></p>\r\n</td>\r\n<td> </td>\r\n<td> </td>\r\n<td> </td>\r\n<td> </td>\r\n</tr>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">9</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">If you requested literature did it arrive as promised?</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">100%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">0%</span></p>\r\n</td>\r\n<td> </td>\r\n<td> </td>\r\n<td> </td>\r\n</tr>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">10</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">Would you recommend us to others?</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">92%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">8%</span></p>\r\n</td>\r\n<td> </td>\r\n<td> </td>\r\n<td> </td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n<br />\r\n<p><span style=\"font-weight: 400;\">These customer satisfaction results can be compared with the latest industry benchmarks.</span></p>\r\n<br />\r\n<table class=\"table table-bordered\">\r\n<tbody>\r\n<tr>\r\n<td colspan=\"7\">\r\n<p><strong>Customer Service Survey Benchmarks</strong></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td colspan=\"2\" rowspan=\"2\"> </td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">1</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">2</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">3</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">4</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">5</span></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td>\r\n<p><strong>Very Dissatisfied</strong></p>\r\n</td>\r\n<td><br />\r\n<p><strong>Dissatisfied</strong></p>\r\n</td>\r\n<td><br />\r\n<p><strong>Neutral</strong></p>\r\n</td>\r\n<td><br />\r\n<p><strong>Satisfied</strong></p>\r\n</td>\r\n<td>\r\n<p><strong>Very Satisfied</strong></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">1</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">Were you happy with the way your call was answered?</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">4%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">8%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">15%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">41%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">32%</span></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">2</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">Were you happy with the speed your call was</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">4%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">15%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">22%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">33%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">26%</span></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">3</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">Was our agent able to answer your query?</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">2%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">6%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">10%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">42%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">40%</span></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">4</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">Was the information they gave you accurate?</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">1%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">5%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">11%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">42%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">38%</span></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">5</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">How would you rate the overall call?</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">3%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">7%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">25%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">34%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">31%</span></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td colspan=\"2\" rowspan=\"3\"> </td>\r\n<td rowspan=\"3\"><br />\r\n<p><strong>Yes</strong></p>\r\n</td>\r\n<td rowspan=\"3\"><br />\r\n<p><strong>No</strong></p>\r\n</td>\r\n<td> </td>\r\n<td> </td>\r\n<td> </td>\r\n</tr>\r\n<tr>\r\n<td> </td>\r\n<td> </td>\r\n<td> </td>\r\n</tr>\r\n<tr>\r\n<td> </td>\r\n<td> </td>\r\n<td> </td>\r\n</tr>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">6</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">Was this the first time you have contacted us?</span></p>\r\n</td>\r\n<td> </td>\r\n<td> </td>\r\n<td> </td>\r\n<td> </td>\r\n<td> </td>\r\n</tr>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">7</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">Do you use the IHG’s smartphone app?</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">18%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">82%</span></p>\r\n</td>\r\n<td> </td>\r\n<td> </td>\r\n<td> </td>\r\n</tr>\r\n<tr>\r\n<td><br />\r\n<p><span style=\"font-weight: 400;\">8</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">Which other communications channels would you like</span></p>\r\n<p><span style=\"font-weight: 400;\">to use to access Customer Service?</span></p>\r\n</td>\r\n<td> </td>\r\n<td> </td>\r\n<td> </td>\r\n<td> </td>\r\n<td> </td>\r\n</tr>\r\n<tr>\r\n<td> </td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">i) email</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">36%</span></p>\r\n</td>\r\n<td> </td>\r\n<td> </td>\r\n<td> </td>\r\n<td> </td>\r\n</tr>\r\n<tr>\r\n<td> </td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">ii) Interactive voice</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">3%</span></p>\r\n</td>\r\n<td> </td>\r\n<td> </td>\r\n<td> </td>\r\n<td> </td>\r\n</tr>\r\n<tr>\r\n<td> </td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">iii) Web chat</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">21%</span></p>\r\n</td>\r\n<td> </td>\r\n<td> </td>\r\n<td> </td>\r\n<td> </td>\r\n</tr>\r\n<tr>\r\n<td> </td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">iv) SMS</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">37%</span></p>\r\n</td>\r\n<td> </td>\r\n<td> </td>\r\n<td> </td>\r\n<td> </td>\r\n</tr>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">9</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">If you requested literature did it arrive as promised?</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">98%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">0%</span></p>\r\n</td>\r\n<td> </td>\r\n<td> </td>\r\n<td> </td>\r\n</tr>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">10</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">Would you recommend us to others?</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">84%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">8%</span></p>\r\n</td>\r\n<td> </td>\r\n<td> </td>\r\n<td> </td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n<br /><br />\r\n<p><em><strong>  APPENDIX  7B: EMPLOYEE SATISFACTION SURVEY INFORMATION</strong></em></p>\r\n<p><span style=\"font-weight: 400;\">Every year The International Hotel Group conducts an Employee Engagement Survey (EES).</span></p>\r\n<p><span style=\"font-weight: 400;\">The first EES was conducted for the hotel in April 2015 and the survey has been done conducted every April since then.</span></p>\r\n<br />\r\n<p><span style=\"font-weight: 400;\">The survey questions are filled in according to a scale of 1-5, as follows:</span></p>\r\n<ol>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">No, not at all</span></li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Not really</span></li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">A little</span></li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Yes, somewhat</span></li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Yes, definitely</span></li>\r\n</ol>\r\n<br />\r\n<p><em><strong>  APPENDIX  7C: EMPLOYEE ENGAGEMENT SURVEY RESULTS</strong></em></p>\r\n<br />\r\n<table class=\"table table-bordered\">\r\n<tbody>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">1</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">Is there any best friend at work? Do you know what is expected of you at work?</span></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">2</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">Was there opportunities at work to learn and grow? </span></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">3</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">Did someone talked about the progress? </span></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">4</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">Does someone encouraged at work for development? </span></p>\r\n</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n<br />\r\n<p><span style=\"font-weight: 400;\">The results for the past three years are:</span></p>\r\n<table class=\"table table-bordered\">\r\n<tbody>\r\n<tr>\r\n<td colspan=\"2\">\r\n<p><strong>April 2018 Staff Engagement Survey</strong></p>\r\n</td>\r\n<td>\r\n<p><strong>No, not at all</strong></p>\r\n</td>\r\n<td>\r\n<p><strong>Not really</strong></p>\r\n</td>\r\n<td><br />\r\n<p><strong>A little</strong></p>\r\n</td>\r\n<td>\r\n<p><strong>Yes, somewhat</strong></p>\r\n</td>\r\n<td>\r\n<p><strong>Yes, definitely</strong></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">1</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">Do you know what is expected of you at work?</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">2%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">4%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">8%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">45%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">41%</span></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">2</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">Do you have the materials and equipment you need to do your work right?</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">3%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">8%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">11%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">41%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">37%</span></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">3</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">At work, do you have the opportunity to do what you do best every day?</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">14%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">26%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">22%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">21%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">17%</span></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">4</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">In the last seven days, have you received recognition or praise for doing good work?</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">11%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">16%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">34%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">30%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">9%</span></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">5</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">Does your supervisor, or someone at work, seem to care about you as a person?</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">19%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">28%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">31%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">14%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">8%</span></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">6</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">Is there someone at work who encourages your development?</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">23%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">22%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">33%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">18%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">4%</span></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">7</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">At work, do your opinions seem to count?</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">23%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">27%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">29%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">12%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">9%</span></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">8</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">Does the mission/purpose of your company make you feel your job is important?</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">18%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">24%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">28%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">19%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">11%</span></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">9</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">Are your associates (fellow employees) committed to doing quality work?</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">12%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">16%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">19%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">29%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">24%</span></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">10</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">Do you have a best friend at work?</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">4%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">18%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">28%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">24%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">26%</span></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">11</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">In the last six months, has someone at work talked to you about your progress?</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">4%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">13%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">42%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">34%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">7%</span></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">12</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">In the last year, have you had opportunities at work to learn and grow?</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">16%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">27%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">36%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">17%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">4%</span></p>\r\n</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n<br /><br />\r\n<table class=\"table table-bordered\">\r\n<tbody>\r\n<tr>\r\n<td colspan=\"2\">\r\n<p><strong>April 2017 Staff Engagement Survey</strong></p>\r\n</td>\r\n<td>\r\n<p><strong>No, not at all</strong></p>\r\n</td>\r\n<td>\r\n<p><strong>Not really</strong></p>\r\n</td>\r\n<td><br />\r\n<p><strong>A little</strong></p>\r\n</td>\r\n<td>\r\n<p><strong>Yes, somewhat</strong></p>\r\n</td>\r\n<td>\r\n<p><strong>Yes, definitely</strong></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">1</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">Do you know what is expected of you at work?</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">2%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">3%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">9%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">46%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">40%</span></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">2</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">Do you have the materials and equipment you need to do your work right?</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">2%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">6%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">11%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">40%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">41%</span></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">3</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">At work, do you have the opportunity to do what you do best every day?</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">8%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">18%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">24%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">29%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">21%</span></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">4</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">In the last seven days, have you received recognition or praise for doing good work?</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">3%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">9%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">21%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">37%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">30%</span></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">5</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">Does your supervisor, or someone at work, seem to care about you as a person?</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">14%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">22%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">20%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">25%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">19%</span></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">6</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">Is there someone at work who encourages your development?</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">19%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">18%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">30%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">25%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">8%</span></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">7</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">At work, do your opinions seem to count?</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">15%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">21%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">27%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">20%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">17%</span></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">8</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">Does the mission/purpose of your company make you feel your job is important?</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">16%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">19%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">25%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">22%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">18%</span></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">9</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">Are your associates (fellow employees) committed to doing quality work?</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">6%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">11%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">21%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">33%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">29%</span></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">10</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">Do you have a best friend at work?</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">2%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">11%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">25%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">28%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">34%</span></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">11</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">In the last six months, has someone at work talked to you about your progress?</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">1%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">8%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">23%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">31%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">37%</span></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">12</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">In the last year, have you had opportunities at work to learn and grow?</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">8%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">12%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">21%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">28%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">31%</span></p>\r\n</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n<br /><br /><br />\r\n<table class=\"table table-bordered\">\r\n<tbody>\r\n<tr>\r\n<td colspan=\"2\">\r\n<p><strong>April 2016 Staff Engagement Survey</strong></p>\r\n</td>\r\n<td>\r\n<p><strong>No, not at all</strong></p>\r\n</td>\r\n<td>\r\n<p><strong>Not really</strong></p>\r\n</td>\r\n<td><br />\r\n<p><strong>A little</strong></p>\r\n</td>\r\n<td>\r\n<p><strong>Yes, somewhat</strong></p>\r\n</td>\r\n<td>\r\n<p><strong>Yes, definitely</strong></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">1</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">Do you know what is expected of you at work?</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">2%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">2%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">8%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">46%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">42%</span></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">2</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">Do you have the materials and equipment you need to do your work right?</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">2%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">5%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">9%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">42%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">42%</span></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">3</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">At work, do you have the opportunity to do what you do best every day?</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">7%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">17%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">22%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">31%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">23%</span></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">4</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">In the last seven days, have you received recognition or praise for doing good work?</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">1%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">6%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">17%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">35%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">41%</span></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">5</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">Does your supervisor, or someone at work, seem to care about you as a person?</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">7%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">13%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">21%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">31%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">28%</span></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">6</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">Is there someone at work who encourages your development?</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">10%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">11%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">25%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">26%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">28%</span></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">7</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">At work, do your opinions seem to count?</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">14%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">17%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">21%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">22%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">26%</span></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">8</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">Does the mission/purpose of your company make you feel your job is important?</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">16%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">18%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">22%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">24%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">20%</span></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">9</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">Are your associates (fellow employees) committed to doing quality work?</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">5%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">8%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">22%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">34%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">31%</span></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">10</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">Do you have a best friend at work?</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">2%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">9%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">10%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">37%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">42%</span></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">11</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">In the last six months, has someone at work talked to you about your progress?</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">1%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">6%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">13%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">34%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">46%</span></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">12</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">In the last year, have you had opportunities at work to learn and grow?</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">3%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">4%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">8%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">34%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">51%</span></p>\r\n</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n<br />\r\n<p><span style=\"font-weight: 400;\">These can be compared with the recent industry benchmarks.</span></p>\r\n<br />\r\n<table class=\"table table-bordered\">\r\n<tbody>\r\n<tr>\r\n<td colspan=\"2\">\r\n<p><strong>Staff Engagement Survey Benchmarks</strong></p>\r\n</td>\r\n<td>\r\n<p><strong>No, not at all</strong></p>\r\n</td>\r\n<td>\r\n<p><strong>Not really</strong></p>\r\n</td>\r\n<td><br />\r\n<p><strong>A little</strong></p>\r\n</td>\r\n<td>\r\n<p><strong>Yes, somewhat</strong></p>\r\n</td>\r\n<td>\r\n<p><strong>Yes, definitely</strong></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">1</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">Do you know what is expected of you at work?</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">2%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">4%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">11%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">44%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">39%</span></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">2</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">Do you have the materials and equipment you need to do your work right?</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">2%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">8%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">15%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">38%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">37%</span></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">3</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">At work, do you have the opportunity to do what you do best every day?</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">7%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">24%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">21%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">30%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">18%</span></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">4</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">In the last seven days, have you received recognition or praise for doing good work?</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">1%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">7%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">24%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">33%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">35%</span></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">5</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">Does your supervisor, or someone at work, seem to care about you as a person?</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">10%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">18%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">20%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">28%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">24%</span></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">6</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">Is there someone at work who encourages your development?</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">7%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">10%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">22%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">28%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">27%</span></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">7</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">At work, do your opinions seem to count?</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">18%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">18%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">19%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">21%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">24%</span></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">8</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">Does the mission/purpose of your company make you feel your job is important?</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">20%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">24%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">23%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">18%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">15%</span></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">9</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">Are your associates (fellow employees) committed to doing quality work?</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">9%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">14%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">19%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">30%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">28%</span></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">10</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">Do you have a best friend at work?</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">5%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">17%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">18%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">26%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">34%</span></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">11</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">In the last six months, has someone at work talked to you about your progress?</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">5%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">9%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">16%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">31%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">39%</span></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">12</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">In the last year, have you had opportunities at work to learn and grow?</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">8%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">11%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">20%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">27%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">34%</span></p>\r\n</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n<br /><br />\r\n<p><strong><em>  APPENDIX  8: KEY PERFORMANCE INDICATORS</em></strong></p>\r\n<p><span style=\"font-weight: 400;\">The Customer Service Department uses a number of key performance indicators as part of its Balanced Scorecard reporting and performance assessment process.</span></p>\r\n<p><span style=\"font-weight: 400;\">The KPIs for the past 8 quarters (2 years), grouped into their Balanced Scorecard categories, are listed below:</span></p>\r\n<br />\r\n<table class=\"table table-bordered\">\r\n<tbody>\r\n<tr>\r\n<td colspan=\"10\">\r\n<p><strong>Key Performance Indicators: IHG Customer Service Department</strong></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td colspan=\"2\">\r\n<p><strong>Customer Satisfaction</strong></p>\r\n</td>\r\n<td>\r\n<p><strong>Q3 2013</strong></p>\r\n</td>\r\n<td>\r\n<p><strong>Q4 2013</strong></p>\r\n</td>\r\n<td>\r\n<p><strong>Q1 2014</strong></p>\r\n</td>\r\n<td>\r\n<p><strong>Q2 2014</strong></p>\r\n</td>\r\n<td>\r\n<p><strong>Q3 2014</strong></p>\r\n</td>\r\n<td>\r\n<p><strong>Q4 2014</strong></p>\r\n</td>\r\n<td>\r\n<p><strong>Q1 2015</strong></p>\r\n</td>\r\n<td>\r\n<p><strong>Q2 2015</strong></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">1</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">Percentage of Calls Abandoned</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">6%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">5%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">5%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">6%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">7%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">9%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">11%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">13%</span></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">2</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">Average Speed to Answer (seconds)</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">27</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">31</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">28</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">27</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">34</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">41</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">46</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">52</span></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">3</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">First-Contact Resolution rate</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">72%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">71%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">72%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">68%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">64%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">61%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">59%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">56%</span></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">4</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">Customer Satisfaction Scores (1-5)</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">4.2</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">4.3</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">4.1</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">4.0</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">3.8</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">3.7</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">3.5</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">3.3</span></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td colspan=\"10\"> </td>\r\n</tr>\r\n<tr>\r\n<td colspan=\"2\">\r\n<p><strong>Operational Efficiency</strong></p>\r\n</td>\r\n<td>\r\n<p><strong>Q3 2013</strong></p>\r\n</td>\r\n<td>\r\n<p><strong>Q4 2013</strong></p>\r\n</td>\r\n<td>\r\n<p><strong>Q1 2014</strong></p>\r\n</td>\r\n<td>\r\n<p><strong>Q2 2014</strong></p>\r\n</td>\r\n<td>\r\n<p><strong>Q3 2014</strong></p>\r\n</td>\r\n<td>\r\n<p><strong>Q4 2014</strong></p>\r\n</td>\r\n<td>\r\n<p><strong>Q1 2015</strong></p>\r\n</td>\r\n<td>\r\n<p><strong>Q2 2015</strong></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">5</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">Agent Occupancy</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">81%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">80%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">81%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">84%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">90%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">92%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">94%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">97%</span></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">6</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">Average Handling Time (seconds)</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">48</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">47</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">49</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">51</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">44</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">41</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">39</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">41</span></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">7</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">Call Transfer Rate</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">9%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">7%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">8%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">11%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">13%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">14%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">16%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">17%</span></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">8</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">Cost Per Call</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">$ 2.71</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">$ 2.68</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">$ 2.74</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">$ 2.71</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">$ 2.89</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">$ 2.94</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">$ 3.06</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">$ 3.18</span></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td colspan=\"10\"> </td>\r\n</tr>\r\n<tr>\r\n<td colspan=\"2\">\r\n<p><strong>Business Value</strong></p>\r\n</td>\r\n<td>\r\n<p><strong>Q3 2013</strong></p>\r\n</td>\r\n<td>\r\n<p><strong>Q4 2013</strong></p>\r\n</td>\r\n<td>\r\n<p><strong>Q1 2014</strong></p>\r\n</td>\r\n<td>\r\n<p><strong>Q2 2014</strong></p>\r\n</td>\r\n<td>\r\n<p><strong>Q3 2014</strong></p>\r\n</td>\r\n<td>\r\n<p><strong>Q4 2014</strong></p>\r\n</td>\r\n<td>\r\n<p><strong>Q1 2015</strong></p>\r\n</td>\r\n<td>\r\n<p><strong>Q2 2015</strong></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">9</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">Customer Retention</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">96%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">94%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">95%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">96%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">93%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">92%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">90%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">89%</span></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">10</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">Referrals to Accounts dept (avg per day per agent)</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">8</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">9</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">7</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">8</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">6</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">5</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">6</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">5</span></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">11</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">Conversion rate of referrals to Accounts dept.</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">64%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">68%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">67%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">68%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">71%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">66%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">69%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">70%</span></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td colspan=\"10\"> </td>\r\n</tr>\r\n<tr>\r\n<td colspan=\"2\">\r\n<p><strong>People Management</strong></p>\r\n</td>\r\n<td>\r\n<p><strong>Q3 2013</strong></p>\r\n</td>\r\n<td>\r\n<p><strong>Q4 2013</strong></p>\r\n</td>\r\n<td>\r\n<p><strong>Q1 2014</strong></p>\r\n</td>\r\n<td>\r\n<p><strong>Q2 2014</strong></p>\r\n</td>\r\n<td>\r\n<p><strong>Q3 2014</strong></p>\r\n</td>\r\n<td>\r\n<p><strong>Q4 2014</strong></p>\r\n</td>\r\n<td>\r\n<p><strong>Q1 2015</strong></p>\r\n</td>\r\n<td>\r\n<p><strong>Q2 2015</strong></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">12</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">Attrition Rate (annualised)</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">14%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">16%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">13%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">18%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">21%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">24%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">26%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">31%</span></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">13</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">Unapproved Absenteeism (annualised days per agent)</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">6</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">7</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">6</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">8</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">8</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">9</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">12</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">13</span></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">14</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">Staff engagement rate</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">77%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">76%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">77%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">75%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">71%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">70%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">68%</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">65%</span></p>\r\n</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n<br />\r\n<p><em><strong>  APPENDIX  9: MEETING AGENDA TEMPLATE</strong></em></p>\r\n<p><span style=\"font-weight: 400;\">MEETING AGENDA</span></p>\r\n<br />\r\n<table class=\"table table-bordered\">\r\n<tbody>\r\n<tr>\r\n<td>\r\n<p><strong>DATE</strong></p>\r\n</td>\r\n<td> </td>\r\n<td>\r\n<p><strong>TIME</strong></p>\r\n</td>\r\n<td> </td>\r\n</tr>\r\n<tr>\r\n<td>\r\n<p><strong>LOCATION</strong></p>\r\n</td>\r\n<td> </td>\r\n<td>\r\n<p><strong>MEETING</strong></p>\r\n<p><strong>TYPE</strong></p>\r\n</td>\r\n<td> </td>\r\n</tr>\r\n<tr>\r\n<td>\r\n<p><strong>MEETING CALLED</strong></p>\r\n<p><strong>BY</strong></p>\r\n</td>\r\n<td> </td>\r\n<td>\r\n<p><strong>TIME KEEPER</strong></p>\r\n</td>\r\n<td> </td>\r\n</tr>\r\n<tr>\r\n<td>\r\n<p><strong>MEETING OURPOSE</strong></p>\r\n</td>\r\n<td colspan=\"3\"> </td>\r\n</tr>\r\n<tr>\r\n<td>\r\n<p><strong>SCRIBE</strong></p>\r\n</td>\r\n<td colspan=\"3\"> </td>\r\n</tr>\r\n<tr>\r\n<td>\r\n<p><strong>ATTENDEES</strong></p>\r\n</td>\r\n<td colspan=\"3\"> </td>\r\n</tr>\r\n<tr>\r\n<td>\r\n<p><strong>OTHER PRESENT</strong></p>\r\n</td>\r\n<td colspan=\"3\"> </td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n<br /><br />\r\n<table class=\"table table-bordered\">\r\n<tbody>\r\n<tr>\r\n<td>\r\n<p><strong>Time</strong></p>\r\n</td>\r\n<td>\r\n<p><strong>Agenda Item</strong></p>\r\n</td>\r\n<td>\r\n<p><strong>By</strong></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td><br />\r\n<p><span style=\"font-weight: 400;\">09:00 – 09:15</span></p>\r\n</td>\r\n<td> </td>\r\n<td> </td>\r\n</tr>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">09:15 – 09:30</span></p>\r\n</td>\r\n<td> </td>\r\n<td> </td>\r\n</tr>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">09:30 – 09:45</span></p>\r\n</td>\r\n<td> </td>\r\n<td> </td>\r\n</tr>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">09:45 – 10:30</span></p>\r\n</td>\r\n<td> </td>\r\n<td> </td>\r\n</tr>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">10:30 – 11:00</span></p>\r\n</td>\r\n<td> </td>\r\n<td> </td>\r\n</tr>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">  11:00 – 11:15</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">TEA BREAK</span></p>\r\n</td>\r\n<td> </td>\r\n</tr>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">11:15 – 13:30</span></p>\r\n</td>\r\n<td> </td>\r\n<td> </td>\r\n</tr>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">  13:30 – 14:15</span></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">LUNCH BREAK</span></p>\r\n</td>\r\n<td> </td>\r\n</tr>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">14:15 – 16:30</span></p>\r\n</td>\r\n<td> </td>\r\n<td> </td>\r\n</tr>\r\n</tbody>\r\n</table>', NULL, '', NULL, NULL, 'sample', NULL, NULL, 5, 4, 2, 25, NULL, 'Lead and manage people SITXHRM003', 'Samples of Lead and manage people (SITXHRM003) work will let you convenience in adopting the reliable online assignment help services for you.', 'Lead and manage people SITXHRM003', 'lead-and-manage-people-sitxhrm003', '2021-10-22 00:44:36', '2021-10-23 01:28:25');
