<h3>Assessment 1</h3>
<ol>
<li style="font-weight: 400;" aria-level="1"><em><strong>Outline three reasons why a company may choose to develop a business plan.</strong></em></li>
</ol>
<p><span style="font-weight: 400;">Assessing the association key is basic and fostering the strategy for knowing the key resource.</span></p>
<ul class="unordered-listing">
<li aria-level="1"><span style="font-weight: 400;">Recognizing drifts and arising of difficulties</span></li>
</ul>
<ul class="unordered-listing">
<li aria-level="1"><span style="font-weight: 400;">It assist in development of the result of the task </span></li>
</ul>
<p><span data-ccp-props="{"> </span></p>
<ol start="2">
<li style="font-weight: 400;" aria-level="1"><em><strong>Outline the key steps involved in developing a business plan.</strong></em></li>
</ol>
<ul class="unordered-listing">
<li aria-level="1"><strong>Research:</strong> <span style="font-weight: 400;">Research and basic examination are vital to creating and conveying a marketable strategy appropriately. The data utilized must be important, significant, and objective. Notwithstanding, you're not composing a novel, so the show additionally should be succinct. That implies picking the right examination to incorporate versus simply a mind dump of anything about the organization's circumstance.</span></li>
</ul>
<ul class="unordered-listing">
<li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;"> </span><strong>Having a Purpose</strong><span style="font-weight: 400;">: The reason must be clear and authoritative. On the off chance that you don't have the foggiest idea why you're composing a marketable strategy, the work will be an exercise in futility. Knowing likewise implies having an intended interest group you anticipate that the plan should be prepared by. With both characterized, it will assist with directing what data is incorporated and how.</span></li>
</ul>
<ul class="unordered-listing">
<li aria-level="1"><span style="font-weight: 400;"> </span><strong>Craft a Company Snapshot:</strong><span style="font-weight: 400;"> Some individuals consider it an organization profile, others a depiction. In any case, your marketable strategy needs a part that gives a peruser an unmistakable perspective on what your organization is, does and gives in a couple of passages. This ought to be the very data that one would discover on the off chance that they looked on the business' site. It's intended to be speedy and edible intellectually in light of the fact that it needs to stick in a peruser's psyche rapidly, particularly as more data is given later in the arrangement. In the event that the peruser remembers nothing else, the person will have the profile all around dug in memory. What's more, that matters when your arrangement is being considered with others.</span></li>
</ul>
<ul class="unordered-listing">
<li aria-level="1"><span style="font-weight: 400;"> </span><strong>Detail the Company in Total</strong><span style="font-weight: 400;">: Some people compose their strategy to just feature what they believe are the selling focuses and great highlights of their endeavor. That is an error. Most perusers have a very smart thought where the organization sits in the 10,000 foot view. Detail the organization's status in full, great and terrible. Also, where there are shortcomings, remember plans for how they will be tended to given the right help. Subtleties ought to likewise incorporate key highlights like licenses, licenses, copyrights and one of a kind qualities nobody else has.</span></li>
</ul>
<ul class="unordered-listing">
<li aria-level="1"><strong> Write the Marketing Plan Beforehand</strong><span style="font-weight: 400;"><strong>:</strong> A basic slip-up made by most new companies is that individuals figure they can compose a field-tested strategy without knowing first how something will be sold. An essential showcasing plan is fundamental; it shows how your item or administration will be conveyed, imparted and offered to clients. It covers where, when and how much, every one of the key pieces that later on feed into the budget report projections in the strategy. Nothing unexpected, advertising must be made certain about prior to arranging out the remainder of the business.</span></li>
</ul>
<ul class="unordered-listing">
<li aria-level="1"><strong> Be Willing to Change the Plan for Your Audience:</strong><span style="font-weight: 400;"> Another normal error people regularly make is composing just a single field-tested strategy. The archive given to a moneylender will be totally different than the one for inward heading. Shrewd new companies have numerous variants, actually like applicants have various resumes for various imminent managers. Match the arrangement and message to the crowd you are tending to.</span></li>
</ul>
<ul class="unordered-listing">
<li aria-level="1"><strong>Include Your Motivation:</strong><span style="font-weight: 400;"> This is the most important piece in a successful plan – your motivation and goals. Why are you going through all this effort, work, sweat and effort? Your motivation needs to be a reason that will convince people the business will succeed, through thick and thin. A business needs a mission that drives it, not just selling to make money. Your motivation defined in the business plan is that mission.</span></li>
</ul>
<p><strong>Source:</strong> <a href="https://www.sandler.com/blog/7-steps-develop-successful-business-plan/"><strong>https://www.sandler.com/blog/7-steps-develop-successful-business-plan/</strong></a><span data-ccp-props="{"><br /><br /></span></p>
<ol start="3">
<li style="font-weight: 400;" aria-level="1"><em><strong>Outline five common components of a business plan.</strong></em></li>
</ol>
<ul class="unordered-listing">
<li style="font-weight: 400;" aria-level="1"><strong>Executive summary: </strong><strong>    </strong><span style="font-weight: 400;">The executive summary is the brief presentation for your business. It distils all the indispensable data about your strategy into a moderately short space. It's a general gander at everything and ought to incorporate data that sums up different areas of your arrangement.</span></li>
<li style="font-weight: 400;" aria-level="1"><strong>Company description:</strong><span style="font-weight: 400;"> This is your opportunity to portray your organization and what it does. Incorporate a gander at when you shaped your business, your statement of purpose, and your qualities. These are the things that recount your story and permit others to interface with you.</span></li>
<li style="font-weight: 400;" aria-level="1"><strong>Market analysis:</strong><span style="font-weight: 400;"> This is your opportunity to view at your opposition and the condition of the market all in all. Your market examination is an activity to see where you fit on the lookout and how you are better than the opposition. As you make your market examination, you need to try to remember data for your center objective market, profiles of your optimal clients, and other comparative statistical surveying.</span></li>
<li style="font-weight: 400;" aria-level="1"><strong>Organization and management:</strong><span style="font-weight: 400;"> Utilize this segment of your strategy to flaunt your supervisory crew whizzes. Financial speculators need to realize you have a skillful group that has the coarseness to make it happen. You are bound to be effective when you have the right administration and association for your organization. Ensure you feature the ability and capabilities of every individual from the group in your field-tested strategy.</span></li>
<li style="font-weight: 400;" aria-level="1"><strong>Sales strategies:</strong><span style="font-weight: 400;"> You ought to likewise detail the limited time methodologies you're utilizing now, alongside procedures you desire to carry out later on. This incorporates your web-based media endeavors and how you raise your image mindfulness. Your business methodology segment ought to remember data for your web advancement endeavors and your site improvement plan.. </span></li>
<li style="font-weight: 400;" aria-level="1"><strong>Funding requirements:</strong><span style="font-weight: 400;"> This part will layout how much cash your independent company will require so you can make an exact financing demand. Ensure you are pretty much as sensible as could really be expected. You can make a scope of numbers in the event that you would prefer not to attempt to pinpoint a definite number. Incorporate data for a most ideal situation and a most dire outcome imaginable. You should likewise assemble a course of events, so your potential financial backers have a thought of what's in store. </span></li>
<li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;"> </span><strong>Financial projections:</strong><span style="font-weight: 400;"> Finally, the last segment of your strategy ought to incorporate monetary projections. Your forward-looking projections ought to be founded on data about your income development and market patterns. You need to have the option to utilize data about what's going on, joined with your business systems, to make reasonable projections that let others know when they can hope to see returns.</span></li>
</ul>
<p><span style="font-weight: 400;">Source: </span><a href="https://www.thehartford.com/business-insurance/strategy/writing-business-plan/main-components"><span style="font-weight: 400;">https://www.thehartford.com/business-insurance/strategy/writing-business-plan/main-components</span></a></p>
<p><span data-ccp-props="{"> </span></p>
<ol start="4">
<li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Outline three areas that the initial business planning process may address.</span></li>
</ol>
<ul class="unordered-listing">
<li style="font-weight: 400;" aria-level="1"><strong>Seek Expert:</strong><span style="font-weight: 400;"> Opinions Sometimes the best business guidance comes according to outside viewpoints. In the event that you have a companion or relative who has insight with business venture, ask them their assessment of your thought. With experience in beginning a business, these people will actually want to bring up things to expect, issues that might emerge and approaches to stay away from them.</span></li>
<li style="font-weight: 400;" aria-level="1"><strong>Observe Competition: </strong><span style="font-weight: 400;">One of the most ideal approaches to test your thought and plan your business is to notice your opposition. A few different ways to notice rivalry exist and are an enormous piece of the statistical surveying step of the arranging cycle. Invest energy in the store. Take notes on its appearance, including neatness, style and format, just as speed of administration, things and estimating. Notice the positives, negatives and consider the things you would do another way.. </span></li>
<li style="font-weight: 400;" aria-level="1"><strong>Focus Groups:</strong><span style="font-weight: 400;"> A center gathering is a gathering of people chose from a wide scope of purchasers to give their contemplations, thoughts, discernments and convictions about a specific domain of business or a specific industry. Framing a center gathering gives important statistical surveying about your item or administration, alongside individuals' view of your thought.</span></li>
</ul>
<p><strong>Source:</strong> <a href="https://www.infoentrepreneurs.org/en/guides/review-your-business-performance/"><span style="font-weight: 400;">https://www.infoentrepreneurs.org/en/guides/review-your-business-performance/</span></a><span data-ccp-props="{"><br /><br /></span></p>
<ol start="5">
<li style="font-weight: 400;" aria-level="1"><em><strong>Outline the purpose of a SWOT analysis in a business planning process.</strong></em></li>
</ol>
<p><span style="font-weight: 400;">The motivation behind a SWOT examination is to get chiefs pondering all that might actually affect the achievement of another venture. Inability to think about a key strength, shortcoming, danger or opportunity could prompt helpless business choices. For instance, if the tech organization with the patent for another processor didn't perceive the risks that its rivals were creating comparative items, it may overestimate the business capability of the new processor and assume obligation to finance the improvement of the processor just to find that the new item doesn't get sufficient income to take care of the obligation. All in all, a qualities, shortcomings, openings, and dangers brainwork can assist administrators with trying not to commit exorbitant errors and figure out which ventures are well on the way to succeed.</span></p>
<p><strong>Source: </strong><a href="https://searchcio.techtarget.com/definition/SWOT-analysis-strengths-weaknesses-opportunities-and-threats-analysis"><strong>https://searchcio.techtarget.com/definition/SWOT-analysis-strengths-weaknesses-opportunities-and-threats-analysis</strong></a><span data-ccp-props="{"><br /><br /></span></p>
<ol start="6">
<li style="font-weight: 400;" aria-level="1"><em><strong>Describe the relationship between performance objectives and key performance indicators in a business plan.</strong></em></li>
</ol>
<p><span style="font-weight: 400;">When objectives are put forward, they result in arranged execution. Objective is the final result. Developing manner is assisted with the presentation objective. </span><span data-ccp-props="{"><br /><br /></span></p>
<ol start="7">
<li style="font-weight: 400;" aria-level="1"><em><strong>Explain why it is important for a business to use a range of performance measures within its business plan.</strong></em></li>
</ol>
<p><span style="font-weight: 400;">The way towards gathering, dissecting and announcement of data is done with execution estimation. The main angles are to be considered which is corresponding to the execution estimation measure. </span><span data-ccp-props="{"><br /><br /></span></p>
<ol start="8">
<li style="font-weight: 400;" aria-level="1"><em><strong>If a business plan has an objective of improving customer satisfaction, describe three performance measures that could be used to measure customer satisfaction.</strong></em></li>
</ol>
<ul class="unordered-listing">
<li aria-level="1">Net Promoter Score:<span style="font-weight: 400;"> Likeliness of customer is measured and is the most popular way of measuring the loyalty of the customer. </span></li>
<li aria-level="1"><span style="font-weight: 400;"><strong>Customer Satisfaction Survey:</strong> for the collection of data and customer happiness, it is standard approach. It asks the customers, how satisfied are they? There are three useful variations: In app survey, Post surveys and Long-email survey. </span></li>
<li aria-level="1"><span style="font-weight: 400;"><strong>Customer Satisfaction Score:</strong> in this, customer is asked to rate their satisfaction with business, product or service. The scale ranges between 1-3, 1-5 or 1-10</span></li>
</ul>
<p><span data-ccp-props="{"> </span></p>
<ol start="9">
<li style="font-weight: 400;" aria-level="1"><em><strong>Describe the balanced scorecard approach in relation to performance measurement.</strong></em></li>
</ol>
<p><span style="font-weight: 400;">Variety of execution is created with the balanced scorecard approach. With the general element target. Every pointer is being consistent. Don’t set the each action in store and comprehended. With the help of monetary results, client results or business measure result, these estimations can be identified. <br /><br /></span></p>
<ol start="10">
<li style="font-weight: 400;" aria-level="1"><em><strong>Outline key stakeholders who may be involved in business planning.</strong></em></li>
</ol>
<ul class="unordered-listing">
<li style="font-weight: 400;" aria-level="1"><strong>End Consumers </strong></li>
</ul>
<ol>
<li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">household </span></li>
</ol>
<ol>
<li><span style="font-weight: 400;"> Demographic segments.</span></li>
<li><span style="font-weight: 400;"> Psychographic segments</span></li>
</ol>
<p><span style="font-weight: 400;">                   iii. purchasing behavior segments </span></p>
<ol>
<li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;"> commercial &amp; industrial</span></li>
</ol>
<ol>
<li><span style="font-weight: 400;"> Product use </span></li>
<li><span style="font-weight: 400;"> Alternative products </span></li>
</ol>
<p><span style="font-weight: 400;">                  iii. purchasing behavior segments </span></p>
<ol>
<li><span style="font-weight: 400;"> industry classification </span></li>
</ol>
<ul class="unordered-listing">
<li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Key Customer groups, if not direct to end consumer </span></li>
</ul>
<ol>
<li><span style="font-weight: 400;">c) distributors </span></li>
<li><span style="font-weight: 400;">d) retailers </span></li>
<li><span style="font-weight: 400;">e) product transporters</span></li>
<li><span style="font-weight: 400;">f) intermediary storage </span></li>
</ol>
<ul class="unordered-listing">
<li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Employees </span></li>
</ul>
<ol>
<li><span style="font-weight: 400;">a) internal, specify level </span></li>
<li><span style="font-weight: 400;">b) sales force </span></li>
</ol>
<p><span style="font-weight: 400;">         c)support personnel for outside relationships </span></p>
<p><span style="font-weight: 400;">         d)contractors (not really employees, but still impacted) </span></p>
<p><span style="font-weight: 400;">      ∙</span><span style="font-weight: 400;"> Stockholders (owners) – Board of Directors <br /><br /><br /></span></p>
<h3>Assessment 2</h3>
<ol start="1">
<li style="font-weight: 400;" aria-level="1"><em><strong>Prepare to develop business plan</strong></em></li>
</ol>
<p><span style="font-weight: 400;">You are required to prepare for a meeting with the Senior Management Team to consult on the development of the Business Plan.</span></p>
<p><span style="font-weight: 400;">Prior to meeting with the Senior Management Team, review and evaluate the scenario information and the current operational priorities plan.</span></p>
<p><span style="font-weight: 400;">You should also review the Business Plan Template.</span></p>
<p><span style="font-weight: 400;">Based on your review and evaluation, identify the business’ vision, mission, values and objectives as these will need to be discussed in detail with the Senior Management Team as a basis for developing the business plan. Note that the management team has advised that the business vision, mission, values and objectives are not clearly advised in the operational plan and they would like you to develop these for discussion. They have also advised that they would like you to propose key performance indicators that can be used to measure performance against objectives identified. Make notes for discussion at the meeting.</span></p>
<p><span style="font-weight: 400;">Your assessor will advise you of the date and time of the meeting.</span></p>
<h2><span style="font-weight: 400;">Business Plan</span></h2>
<p><strong>Executive Summary</strong></p>
<p><span style="font-weight: 400;">Ozhouse clean is situated in Melbourne. It was set up in 2005. It includes home cleans. The directors of the organization are James and Nancy as it is their family business. Amanda is activities manager whereas Sarah is administration manager. </span></p>
<p><strong>Mission</strong></p>
<p><span style="font-weight: 400;">The focus of Ozhouse is to establish the most respected cleaning services. </span></p>
<p><strong>Vision</strong></p>
<p><span style="font-weight: 400;">Ozhouse Clean is continuously trying to set up themselves as the most regarded cleaning office in Melbourne. </span></p>
<p><strong>Our values are:</strong></p>
<p><span style="font-weight: 400;">Respect: setting of efforts for every individual regarding their decision. </span></p>
<p><span style="font-weight: 400;">Caring: care for the staff, clients, and environment. </span></p>
<p><span style="font-weight: 400;">Integrity: to act with trustworthiness, receptiveness and do what we say we will do. </span></p>
<p><span style="font-weight: 400;">Innovation: to be industry pioneers.</span></p>
<p><strong>Strategic Objectives</strong></p>
<p><span style="font-weight: 400;">Providing client with the help of expert</span></p>
<ul class="unordered-listing">
<li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Quality of customer to be build by 20%</span></li>
<li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Assumptions of the clients is to be meet or surpassed</span></li>
<li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Best practices are to be implemented in cleaning task </span></li>
</ul>
<p><strong>Market Analysis</strong></p>
<p><span style="font-weight: 400;">The place of distinction is seen by the organization that is similar to run a private company with the interest on quality.</span></p>
<p><span style="font-weight: 400;">There is a requirement of greater administration staff.</span></p>
<p><span style="font-weight: 400;">Home cleaning Melbourne is accepted by the organization. 15 cleaners are utilized by the Ozhouse Clean, who are low maintenance contract staff that is working between 10-15 hours seven days. Normal home cleaning is required by the customer. </span></p>
<p><strong>Target customers and needs</strong></p>
<p><span style="font-weight: 400;">Target clients are the one who need expert, reliable and impeccable cleaning administration.</span></p>
<p><strong>Pricing options</strong></p>
<p><span style="font-weight: 400;">Cost are set lower than their rivals by the organization. Evaluation of plans are in view to help the cost. Individuals who have the high salary will pay more for the highlights, clients are quality and accommodation. Everyone will be   prepared by the Ozhouse clean. Entrepreneur will dealt the business request first. </span><span style="font-weight: 400;"><br /></span></p>
<p><strong>Legislation/Regulations</strong></p>
<p><span style="font-weight: 400;">OSHA has a set of guidelines </span></p>
<p><span style="font-weight: 400;">ISO 9001 Quality Management Standard </span></p>
<p><span style="font-weight: 400;">It addresses the issues of the clients and partners. It manages the executive framework. </span></p>
<p><span style="font-weight: 400;">ISO 14001 Environmental Management </span></p>
<p><span style="font-weight: 400;">It guarantees the full consistence with best practices. </span></p>
<p><span style="font-weight: 400;">OHSAS 18001 Health and Safety Management </span></p>
<p><span style="font-weight: 400;">The goal is to control the word related well-being and dangers.  </span></p>
<p><strong>AMC Commercial Cleaning</strong></p>
<p><span style="font-weight: 400;">Address: </span><span style="font-weight: 400;">Unit 26/12 Cowcher Pl, Belmont WA 6104, Australia</span></p>
<p><span style="font-weight: 400;">Contact Us: +61-892779222</span></p>
<p><strong>Our services</strong></p>
<ul class="unordered-listing">
<li aria-level="1"><span style="font-weight: 400;">Office clean</span></li>
</ul>
<ul class="unordered-listing">
<li aria-level="1"><span style="font-weight: 400;">Surface Disinfection</span></li>
<li aria-level="1"><span style="font-weight: 400;">Post-contamination cleaning</span></li>
</ul>
<p><strong>Australian clean green</strong></p>
<p><strong>Address: </strong><span style="font-weight: 400;">39 Bacon St, Hindmarsh SA 5007, Australia</span></p>
<p><span style="font-weight: 400;">Contact Us: </span><span style="font-weight: 400;">+61 8 8229 7400</span></p>
<p><strong>Our services</strong></p>
<ul class="unordered-listing">
<li aria-level="1"><span style="font-weight: 400;">Event Cleaning</span></li>
</ul>
<ul class="unordered-listing">
<li aria-level="1"><span style="font-weight: 400;">Commerical Cleaning</span></li>
</ul>
<ul class="unordered-listing">
<li aria-level="1"><span style="font-weight: 400;">Waste Management</span></li>
</ul>
<p><strong>Versatile Cleaning Service</strong></p>
<p><strong>Address: </strong><span style="font-weight: 400;">Level 26/44 Market St, Sydney NSW 2000, Australia</span></p>
<p><strong>phone: </strong><span style="font-weight: 400;">+61 1300 809 090</span></p>
<p><strong>Our Services</strong></p>
<ul class="unordered-listing">
<li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Window Cleaning</span></li>
<li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Strip and sealing</span></li>
<li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Waste management</span></li>
<li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Deep and General cleaning</span></li>
</ul>
<h3><span style="font-weight: 400;">Situation Analysis</span></h3>
<p><em><span style="font-weight: 400;">Include a SWOT analysis here</span></em></p>
<table class="table table-bordered">
<tbody>
<tr>
<td>
<p><span style="font-weight: 400;">Strengths</span></p>
</td>
<td>
<p><span style="font-weight: 400;">Weaknesses</span></p>
</td>
</tr>
<tr>
<td>
<p><span style="font-weight: 400;">quick and easy service are provided </span></p>
<p><span style="font-weight: 400;">door-to-door cleaning service are provided </span></p>
<p><span style="font-weight: 400;">The service available at very less price</span></p>
</td>
<td>
<p><span style="font-weight: 400;">There is very high competition in Melbourne</span></p>
<p><span style="font-weight: 400;">Funds and investment is not sufficient </span></p>
</td>
</tr>
<tr>
<td>
<p><span style="font-weight: 400;">Opportunities</span></p>
</td>
<td>
<p><span style="font-weight: 400;">Threats</span></p>
</td>
</tr>
<tr>
<td>
<p><span style="font-weight: 400;">Uses on dress are expanding </span></p>
<br />
<p><span style="font-weight: 400;">Normal pay of Melbourne residents is </span></p>
<p><span style="font-weight: 400;">expanding </span></p>
<br />
<p><span style="font-weight: 400;">There is a high probability of rehash business</span></p>
</td>
<td>
<p><span style="font-weight: 400;">Tuff competition</span></p>
<p><span style="font-weight: 400;">Low price competition</span></p>
<p><span style="font-weight: 400;">New technology keeps on changes</span></p>
</td>
</tr>
</tbody>
</table>
<p><strong>Actions</strong></p>
<p><span style="font-weight: 400;">The following table identifies the actions we plan to take to achieve our strategic objectives. </span><em><span style="font-weight: 400;">Include as many rows as required.</span></em></p>
<table class="table table-bordered">
<tbody>
<tr>
<td>
<p><strong>Date </strong></p>
</td>
<td>
<p><strong>Actions</strong></p>
</td>
<td>
<p><strong>Resources Requirement</strong></p>
</td>
<td>
<p><strong>Key Performance Indicators</strong></p>
</td>
</tr>
<tr>
<td>
<p><span style="font-weight: 400;">November 2021</span></p>
</td>
<td>
<p><span style="font-weight: 400;">Developing an Incentive plans for those employees who are being slow.</span></p>
</td>
<td>
<p><span style="font-weight: 400;">Operation Manager</span></p>
<p><span style="font-weight: 400;">Budget required for making investment in purchasing products is of $10,000 per month</span></p>
</td>
<td>
<p><span style="font-weight: 400;">Manufacture will show the products that will be low in cost.</span></p>
<p><span style="font-weight: 400;">Eco-friendly cleaning services will cover the price of the actual product.</span></p>
</td>
</tr>
<tr>
<td>
<p><span style="font-weight: 400;">November 2021</span></p>
</td>
<td>
<p><span style="font-weight: 400;">Establish commercial cleaning service including:</span></p>
<p><span style="font-weight: 400;">· Increasing the sales to the customers who are already with the company.</span></p>
<p><span style="font-weight: 400;">Adding new products and replacing them with existing products</span></p>
</td>
<td>
<p><span style="font-weight: 400;">Operations Manager</span></p>
<p><span style="font-weight: 400;">Full-time employees need to be hired</span></p>
</td>
<td>
<p><span style="font-weight: 400;">Making Agreement with at any rate 15 new advertisement cleaning clients during the primary year, which will help in increasing the number of customers by 30%</span></p>
</td>
</tr>
<tr>
<td>
<p><span style="font-weight: 400;">November 2021</span></p>
</td>
<td>
<p><span style="font-weight: 400;">Screen the Progress of the Implementation Process.</span></p>
<p><span style="font-weight: 400;">Provide the Required Resource Facilitation</span></p>
</td>
<td>
<p><span style="font-weight: 400;">Operations Manager</span></p>
</td>
<td>
<p><span style="font-weight: 400;">New marketing strategies result in sales and customer levels in the first year of planning.</span></p>
</td>
</tr>
<tr>
<td>
<p><span style="font-weight: 400;">November 2021</span></p>
</td>
<td>
<p><span style="font-weight: 400;">Identify and implement new marketing strategies including:</span></p>
<ul class="unordered-listing">
<li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Face book</span></li>
<li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">LinkedIn groups</span></li>
<li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Blogging </span></li>
</ul>
</td>
<td>
<p><span style="font-weight: 400;">Need to recruit a Marketing officer</span></p>
</td>
<td>
<p><span style="font-weight: 400;">Advertising in local media for new employees</span></p>
<p><span style="font-weight: 400;">Hire 7 additional employees according to the contract depending on the number of commercial cleaning customers.</span></p>
</td>
</tr>
<tr>
<td>
<p><span style="font-weight: 400;">November 2021</span></p>
</td>
<td>
<p><span style="font-weight: 400;">Reconsidering the Organizational Structure</span></p>
</td>
<td>
<p><span style="font-weight: 400;">Operations Manager to investigate</span></p>
<p><span style="font-weight: 400;">Budget of at least $100,000 for new Organizational Structure</span></p>
</td>
<td>
<p><span style="font-weight: 400;">At least 20 new customers will start using the environmentally friendly services in the first year of the business plan</span></p>
</td>
</tr>
</tbody>
</table>
<p><span data-ccp-props="{"> </span></p>
<ol start="2">
<li style="font-weight: 400;" aria-level="1"><em><strong>Meet with Senior Management to discuss the business plan</strong></em></li>
</ol>
<p><span style="font-weight: 400;">At the meeting with Senior Management, you are required to assume that the management team will need to be provided with general information about business planning, as well as exploring the business vision, mission, values and objectives for input into the plan.</span></p>
<p><span style="font-weight: 400;">At the meeting you are required to:</span></p>
<ul class="unordered-listing">
<li style="font-weight: 400;" aria-level="2"><span style="font-weight: 400;">Provide all information in user-friendly terms.</span></li>
<li style="font-weight: 400;" aria-level="2"><span style="font-weight: 400;">Explain the purpose of a business plan and its benefits.</span></li>
<li style="font-weight: 400;" aria-level="2"><span style="font-weight: 400;">Explain components that will need to be included in the business plan.</span></li>
<li style="font-weight: 400;" aria-level="2"><span style="font-weight: 400;">Outline your interpretation of the business’ vision, mission and values based on your evaluation of existing information and for discussion.</span></li>
<li style="font-weight: 400;" aria-level="2"><span style="font-weight: 400;">Discuss proposed performance objectives and key performance indicators to assess achievement of the objectives.</span></li>
<li style="font-weight: 400;" aria-level="2"><span style="font-weight: 400;">Listen to the feedback provided by the management team (your assessor).</span></li>
</ul>
<p><span style="font-weight: 400;">During the meeting, you are required to demonstrate effective communication skills including:</span></p>
<ul class="unordered-listing">
<li style="font-weight: 400;" aria-level="2"><span style="font-weight: 400;">Speaking clearly and concisely</span></li>
<li style="font-weight: 400;" aria-level="2"><span style="font-weight: 400;">Using non-verbal communication to assist with understanding</span></li>
<li style="font-weight: 400;" aria-level="2"><span style="font-weight: 400;">Asking questions to identify required information</span></li>
<li style="font-weight: 400;" aria-level="2"><span style="font-weight: 400;">Responding to questions as required</span></li>
<li style="font-weight: 400;" aria-level="2"><span style="font-weight: 400;">Using active listening techniques to confirm understanding</span></li>
</ul>
<p><strong>Meeting with the Senior Management</strong></p>
<p><span style="font-weight: 400;">Date: 10-11-2021</span></p>
<p><span style="font-weight: 400;">Time: 11:00 AM</span></p>
<p><span style="font-weight: 400;">OzHouse Clean</span></p>
<p><strong>Executive Summary</strong></p>
<p><span style="font-weight: 400;">Ozhouse clean is situated in Melbourne. It was set up in 2005. It includes home cleans. The directors of the organization are James and Nancy as it is their family business. Amanda is activities manager whereas Sarah is administration manager. </span></p>
<p><strong>Mission</strong></p>
<p><span style="font-weight: 400;">The focus of Ozhouse is to establish the most respected cleaning services. </span><span data-ccp-props="{"><br /></span></p>
<p><span style="font-weight: 400;">Vision</span></p>
<p><span style="font-weight: 400;">Ozhouse Clean is continuously trying to set up themselves as the most regarded cleaning office in Melbourne. </span></p>
<p><strong>Our values are:</strong></p>
<p><span style="font-weight: 400;">Respect: setting of efforts for every individual regarding their decision. </span></p>
<p><span style="font-weight: 400;">Caring: care for the staff, clients, and environment. </span></p>
<p><span style="font-weight: 400;">Integrity: to act with trustworthiness, receptiveness and do what we say we will do. </span></p>
<p><span style="font-weight: 400;">innovation: to be industry pioneers.</span></p>
<p><strong>Strategic Objectives</strong></p>
<p><span style="font-weight: 400;">Providing client with the help of expert</span></p>
<ul class="unordered-listing">
<li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Quality of customer to be build by 20%</span></li>
<li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Assumptions of the clients is to be meet or surpassed</span></li>
<li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Best practices are to be implemented in cleaning task </span></li>
</ul>
<p><strong>Market Analysis</strong></p>
<p>The place of distinction is seen by the organization that is similar to run a private company with the interest on quality.</p>
<p>There is a requirement of greater administration staff.</p>
<p>Home cleaning Melbourne is accepted by the organization. 15 cleaners are utilized by the Ozhouse Clean, who are low maintenance contract staff that is working between 10-15 hours seven days. Normal home cleaning is required by the customer. </p>
<p><strong>Target customers and needs</strong></p>
<p>Target clients are the one who need expert, reliable and impeccable cleaning administration<span style="font-weight: 400;">.</span></p>
<p><strong>Pricing options</strong></p>
<p><span style="font-weight: 400;">Cost are set lower than their rivals by the organization. Evaluation of plans are in view to help the cost. Individuals who have the high salary will pay more for the highlights, clients are quality and accommodation. Everyone will be   prepared by the Ozhouse clean. Entrepreneur will dealt the business request first. </span><span style="font-weight: 400;"><br /></span></p>
<p><strong>Legislation/Regulations</strong></p>
<p><span style="font-weight: 400;">OSHA has a set of guidelines </span></p>
<p><span style="font-weight: 400;">ISO 9001 Quality Management Standard </span></p>
<p><span style="font-weight: 400;">It addresses the issues of the clients and partners. It manages the executive framework. </span></p>
<p><span style="font-weight: 400;">ISO 14001 Environmental Management </span></p>
<p><span style="font-weight: 400;">It guarantees the full consistence with best practices. </span></p>
<p><span style="font-weight: 400;">OHSAS 18001 Health and Safety Management </span></p>
<p><span style="font-weight: 400;">The goal is to control the word related well-being and dangers.  </span></p>
<p><strong>AMC Commercial Cleaning</strong></p>
<p><span style="font-weight: 400;">Address: </span><span style="font-weight: 400;">Unit 26/12 Cowcher Pl, Belmont WA 6104, Australia</span></p>
<p><span style="font-weight: 400;">Contact Us: +61-892779222</span></p>
<p><strong>Our services</strong></p>
<ul>
<li aria-level="1"><span style="font-weight: 400;">Office clean</span></li>
</ul>
<ul>
<li aria-level="1"><span style="font-weight: 400;">Surface Disinfection</span></li>
<li aria-level="1"><span style="font-weight: 400;">Post-contamination cleaning</span></li>
</ul>
<p><strong>Australian clean green</strong></p>
<p><strong>Address: </strong><span style="font-weight: 400;">39 Bacon St, Hindmarsh SA 5007, Australia</span></p>
<p><span style="font-weight: 400;">Contact Us: </span><span style="font-weight: 400;">+61 8 8229 7400</span></p>
<p><strong>Our services</strong></p>
<ul class="unordered-listing">
<li aria-level="1"><span style="font-weight: 400;">Event Cleaning</span></li>
</ul>
<ul class="unordered-listing">
<li aria-level="1"><span style="font-weight: 400;">Commerical Cleaning</span></li>
</ul>
<ul class="unordered-listing">
<li aria-level="1"><span style="font-weight: 400;">Waste Management</span></li>
</ul>
<p><strong>Versatile Cleaning Service</strong></p>
<p><strong>Address: </strong><span style="font-weight: 400;">Level 26/44 Market St, Sydney NSW 2000, Australia</span></p>
<p><strong>phone: </strong><span style="font-weight: 400;">+61 1300 809 090</span></p>
<p><strong>Our Services</strong></p>
<ul class="unordered-listing">
<li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Window Cleaning</span></li>
<li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Strip and sealing</span></li>
<li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Waste management</span></li>
<li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Deep and General cleaning</span></li>
</ul>
<p><strong>Situation Analysis</strong></p>
<p><em><span style="font-weight: 400;">Include a SWOT analysis here</span></em></p>
<table class="table table-bordered">
<tbody>
<tr>
<td>
<p><span style="font-weight: 400;">Strengths</span></p>
</td>
<td>
<p><span style="font-weight: 400;">Weaknesses</span></p>
</td>
</tr>
<tr>
<td>
<p><span style="font-weight: 400;">quick and easy service are provided </span></p>
<p><span style="font-weight: 400;">door-to-door cleaning service are provided </span></p>
<p><span style="font-weight: 400;">The service available at very less price</span></p>
</td>
<td>
<p><span style="font-weight: 400;">There is very high competition in Melbourne</span></p>
<p><span style="font-weight: 400;">Funds and investment is not sufficient </span></p>
</td>
</tr>
<tr>
<td>
<p><span style="font-weight: 400;">Opportunities</span></p>
</td>
<td>
<p><span style="font-weight: 400;">Threats</span></p>
</td>
</tr>
<tr>
<td>
<p><span style="font-weight: 400;">Uses on dress are expanding </span></p>
<br />
<p><span style="font-weight: 400;">Normal pay of Melbourne residents is </span></p>
<p><span style="font-weight: 400;">expanding </span></p>
<br />
<p><span style="font-weight: 400;">There is a high probability of rehash business</span></p>
</td>
<td>
<p><span style="font-weight: 400;">Tuff competition</span></p>
<p><span style="font-weight: 400;">Low price competition</span></p>
<p><span style="font-weight: 400;">New technology keeps on changes</span></p>
</td>
</tr>
</tbody>
</table>
<p><strong>Actions</strong></p>
<p><span style="font-weight: 400;">The following table identifies the actions we plan to take to achieve our strategic objectives. </span><em><span style="font-weight: 400;">Include as many rows as required.</span></em></p>
<p><span data-ccp-props="{"> </span></p>
<table class="table table-bordered">
<tbody>
<tr>
<td>
<p><strong>Date </strong></p>
</td>
<td>
<p><strong>Actions</strong></p>
</td>
<td>
<p><strong>Resources Requirement</strong></p>
</td>
<td>
<p><strong>Key Performance Indicators</strong></p>
</td>
</tr>
<tr>
<td>
<p><span style="font-weight: 400;">November 2021</span></p>
</td>
<td>
<p><span style="font-weight: 400;">Developing an Incentive plans for those employees who are being slow.</span></p>
</td>
<td>
<p><span style="font-weight: 400;">Operation Manager</span></p>
<p><span style="font-weight: 400;">Budget required for making investment in purchasing products is of $10,000 per month</span></p>
</td>
<td>
<p><span style="font-weight: 400;">Manufacture will show the products that will be low in cost.</span></p>
<p><span style="font-weight: 400;">Eco-friendly cleaning services will cover the price of the actual product.</span></p>
</td>
</tr>
<tr>
<td>
<p><span style="font-weight: 400;">November 2021</span></p>
</td>
<td>
<p><span style="font-weight: 400;">Establish commercial cleaning service including:</span></p>
<p><span style="font-weight: 400;">· Increasing the sales to the customers who are already with the company.</span></p>
<p><span style="font-weight: 400;">Adding new products and replacing them with existing products</span></p>
</td>
<td>
<p><span style="font-weight: 400;">Operations Manager</span></p>
<p><span style="font-weight: 400;">Full-time employees need to be hired</span></p>
</td>
<td>
<p><span style="font-weight: 400;">Making Agreement with at any rate 15 new advertisement cleaning clients during the primary year, which will help in increasing the number of customers by 30%</span></p>
</td>
</tr>
<tr>
<td>
<p><span style="font-weight: 400;">November 2021</span></p>
</td>
<td>
<p><span style="font-weight: 400;">Screen the Progress of the Implementation Process.</span></p>
<p><span style="font-weight: 400;">Provide the Required Resource Facilitation</span></p>
</td>
<td>
<p><span style="font-weight: 400;">Operations Manager</span></p>
</td>
<td>
<p><span style="font-weight: 400;">New marketing strategies result in sales and customer levels in the first year of planning.</span></p>
</td>
</tr>
<tr>
<td>
<p><span style="font-weight: 400;">November 2021</span></p>
</td>
<td>
<p><span style="font-weight: 400;">Identify and implement new marketing strategies including:</span></p>
<ul class="unordered-listing">
<li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Face book</span></li>
<li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">LinkedIn groups</span></li>
<li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Blogging </span></li>
</ul>
</td>
<td>
<p><span style="font-weight: 400;">Need to recruit a Marketing officer</span></p>
</td>
<td>
<p><span style="font-weight: 400;">Advertising in local media for new employees</span></p>
<p><span style="font-weight: 400;">Hire 7 additional employees according to the contract depending on the number of commercial cleaning customers.</span></p>
</td>
</tr>
<tr>
<td>
<p><span style="font-weight: 400;">November 2021</span></p>
</td>
<td>
<p><span style="font-weight: 400;">Reconsidering the Organizational Structure</span></p>
</td>
<td>
<p><span style="font-weight: 400;">Operations Manager to investigate</span></p>
<p><span style="font-weight: 400;">Budget of at least $100,000 for new Organizational Structure</span></p>
</td>
<td>
<p><span style="font-weight: 400;">At least 20 new customers will start using the environmentally friendly services in the first year of the business plan</span></p>
</td>
</tr>
</tbody>
</table>
<ol start="3">
<li style="font-weight: 400;" aria-level="1"><em><strong>Develop business plan</strong></em></li>
</ol>
<p><span style="font-weight: 400;">Following the meeting, assume that you have been given approval to develop the business plan using the template provided. Your business plan must be written in clear and concise English and you will be assessed on this.</span></p>
<p><span style="font-weight: 400;">The actions that you include in the business plan should clearly show how the strategic objectives of the company will be achieved as discussed at the meeting and all of the resources that will be needed.</span></p>
<p><span style="font-weight: 400;">When conducting research and developing your business plan, use the following website: </span><a href="https://www.business.gov.au/"><span style="font-weight: 400;">https://www.business.gov.au/</span> </a><span style="font-weight: 400;">developed by the Australian Government Department of Industry, Innovation and Science as your technical advisor and make use of the chat function shown here. Choose an area of the business plan you feel you need some assistance with, for example, </span><span style="font-weight: 400;">customer loyalty initiatives. Select the option “advice and information to help you and your business, including small businesses and independent contractors” when accessing the chat function so the advisor can direct you to the best information that suits your query.<br /><br /><img src="data:image/png;base64,[encoded data, 103292 characters]" alt="" width="540" height="313" /><br /></span></p>
<p><span style="font-weight: 400;">Take a screen shot of your communication with the advisor and submit this to your assessor along with any email communication they may have sent through.</span></p>
<p><span style="font-weight: 400;">Complete all of the following activities to develop a business plan including:</span></p>
<ul class="unordered-listing">
<li style="font-weight: 400;" aria-level="2"><span style="font-weight: 400;">Identifying and analysing trends in demand for cleaning services, nationally as well as in the local Melbourne market.</span></li>
<li style="font-weight: 400;" aria-level="2"><span style="font-weight: 400;">Identifying competitors in the market for Ozhouse Clean. Include information about at least three competitors, providing a summary of their services, as well as explaining how their services compete with Ozhouse Clean and any points of difference that will enable Ozhouse Clean to stand out.</span></li>
<li style="font-weight: 400;" aria-level="2"><span style="font-weight: 400;">Identifying and analysing target consumer needs for specific types of cleaning services e.g. environmentally friendly cleaning services. This may be through identifying secondary satisfaction of data or through a review of social media, for example. Make sure you add a customer satisfaction survey to your action plan as an immediate task that the Operations Manager will be responsible for. This is so you can complete an activity further on in this assessment.</span></li>
<li style="font-weight: 400;" aria-level="2"><span style="font-weight: 400;">A SWOT analysis based on the scenario information and research.</span><span style="font-weight: 400;"><br /></span></li>
<li style="font-weight: 400;" aria-level="2"><span style="font-weight: 400;">Identifying and evaluating alternative pricing strategies to current pricing strategies as per the scenario information.</span></li>
<li style="font-weight: 400;" aria-level="2"><span style="font-weight: 400;">Identify potential marketing strategies for existing residential services, as well as commercial and environmentally friendly cleaning services. This may be through reviewing how competitors market their services, as well as identifying effective marketing strategies.</span></li>
<li style="font-weight: 400;" aria-level="2"><span style="font-weight: 400;">Identifying any permits or licences that are required for commercial cleaning and environmentally friendly cleaning services.</span></li>
<li style="font-weight: 400;" aria-level="2"><span style="font-weight: 400;">Identifying suppliers of environmentally friendly cleaning products that can provide Ozhouse Clean with products. Identify at least three options, including the supplier contact details and summary of products offered.</span></li>
<li style="font-weight: 400;" aria-level="2"><span style="font-weight: 400;">Identifying key activities and required financial, physical and human resources requirements based on analysis conducted in the action plan.</span></li>
<li style="font-weight: 400;" aria-level="2"><span style="font-weight: 400;">Identifying the additional staff that will be required to manage the expansion into contract cleaning and environmentally friendly cleaning services. Actions included in the business plan should show how this will be achieved in terms of identifying staff needed, the qualifications and experience they require, recruiting the required staff, and inducting staff.</span></li>
<li style="font-weight: 400;" aria-level="2"><span style="font-weight: 400;">Identifying key performance indicators that can be used to assess both the financial and non-financial performance of the business.</span></li>
</ul>
<h2><span style="font-weight: 400;">Business Plan</span></h2>
<p><strong>Executive Summary</strong></p>
<p><span style="font-weight: 400;">Ozhouse clean is situated in Melbourne. It was set up in 2005. It includes home cleans. The directors of the organization are James and Nancy as it is their family business. Amanda is activities manager whereas Sarah is administration manager. </span></p>
<p><strong>Mission</strong></p>
<p><span style="font-weight: 400;">The focus of Ozhouse is to establish the most respected cleaning services. </span><span data-ccp-props="{"><br /></span></p>
<p><strong>Vision</strong></p>
<p><span style="font-weight: 400;">Ozhouse Clean is continuously trying to set up themselves as the most regarded cleaning office in Melbourne. </span></p>
<p><strong>Our values are:</strong></p>
<p><span style="font-weight: 400;">Respect: setting of efforts for every individual regarding their decision. </span></p>
<p><span style="font-weight: 400;">Caring: care for the staff, clients, and environment. </span></p>
<p><span style="font-weight: 400;">Integrity: to act with trustworthiness, receptiveness and do what we say we will do. </span></p>
<p><span style="font-weight: 400;">innovation: to be industry pioneers.</span></p>
<p><strong>Strategic Objectives</strong></p>
<p><span style="font-weight: 400;">Providing client with the help of expert</span></p>
<ul class="unordered-listing">
<li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Quality of customer to be build by 20%</span></li>
<li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Assumptions of the clients is to be meet or surpassed</span></li>
<li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Best practices are to be implemented in cleaning task </span></li>
</ul>
<p><strong>Market Analysis</strong></p>
<p>The place of distinction is seen by the organization that is similar to run a private company with the interest on quality.</p>
<p>There is a requirement of greater administration staff.</p>
<p>Home cleaning Melbourne is accepted by the organization. 15 cleaners are utilized by the Ozhouse Clean, who are low maintenance contract staff that is working between 10-15 hours seven days. Normal home cleaning is required by the customer. </p>
<p><strong>Target customers and needs</strong></p>
<p>Target clients are the one who need expert, reliable and impeccable cleaning administration<span style="font-weight: 400;">.</span></p>
<p><strong>Pricing options</strong></p>
<p><span style="font-weight: 400;">Cost are set lower than their rivals by the organization. Evaluation of plans are in view to help the cost. Individuals who have the high salary will pay more for the highlights, clients are quality and accommodation. Everyone will be   prepared by the Ozhouse clean. Entrepreneur will dealt the business request first. </span><span style="font-weight: 400;"><br /></span></p>
<p><strong>Legislation/Regulations</strong></p>
<p><span style="font-weight: 400;">OSHA has a set of guidelines </span></p>
<p><span style="font-weight: 400;">ISO 9001 Quality Management Standard </span></p>
<p><span style="font-weight: 400;">It addresses the issues of the clients and partners. It manages the executive framework. </span></p>
<p><span style="font-weight: 400;">ISO 14001 Environmental Management </span></p>
<p><span style="font-weight: 400;">It guarantees the full consistence with best practices. </span></p>
<p><span style="font-weight: 400;">OHSAS 18001 Health and Safety Management </span></p>
<p><span style="font-weight: 400;">The goal is to control the word related well-being and dangers.  </span></p>
<p><strong>AMC Commercial Cleaning</strong></p>
<p><span style="font-weight: 400;">Address: </span><span style="font-weight: 400;">Unit 26/12 Cowcher Pl, Belmont WA 6104, Australia</span></p>
<p><span style="font-weight: 400;">Contact Us: +61-892779222</span></p>
<p><strong>Our services</strong></p>
<ul class="unordered-listing">
<li aria-level="1"><span style="font-weight: 400;">Office clean</span></li>
</ul>
<ul class="unordered-listing">
<li aria-level="1"><span style="font-weight: 400;">Surface Disinfection</span></li>
</ul>
<ul class="unordered-listing">
<li aria-level="1"><span style="font-weight: 400;">Post-contamination cleaning</span></li>
</ul>
<p><span data-ccp-props="{"> </span></p>
<p><strong>Australian clean green</strong></p>
<p><strong>Address: </strong><span style="font-weight: 400;">39 Bacon St, Hindmarsh SA 5007, Australia</span></p>
<p><span style="font-weight: 400;">Contact Us: </span><span style="font-weight: 400;">+61 8 8229 7400</span></p>
<p><strong>Our services</strong></p>
<ul class="unordered-listing">
<li aria-level="1"><span style="font-weight: 400;">Event Cleaning</span></li>
</ul>
<ul class="unordered-listing">
<li aria-level="1"><span style="font-weight: 400;">Commerical Cleaning</span></li>
</ul>
<ul class="unordered-listing">
<li aria-level="1"><span style="font-weight: 400;">Waste Management</span></li>
</ul>
<p><strong>Versatile Cleaning Service</strong></p>
<p><strong>Address: </strong><span style="font-weight: 400;">Level 26/44 Market St, Sydney NSW 2000, Australia</span></p>
<p><strong>phone: </strong><span style="font-weight: 400;">+61 1300 809 090</span></p>
<p><strong>Our Services</strong></p>
<ul class="unordered-listing">
<li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Window Cleaning</span></li>
<li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Strip and sealing</span></li>
<li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Waste management</span></li>
<li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Deep and General cleaning</span></li>
</ul>
<h2><span style="font-weight: 400;">Situation Analysis</span></h2>
<p><em><span style="font-weight: 400;">Include a SWOT analysis here</span></em></p>
<table class="table table-bordered">
<tbody>
<tr>
<td>
<p><span style="font-weight: 400;">Strengths</span></p>
</td>
<td>
<p><span style="font-weight: 400;">Weaknesses</span></p>
</td>
</tr>
<tr>
<td>
<p><span style="font-weight: 400;">quick and easy service are provided </span></p>
<p><span style="font-weight: 400;">door-to-door cleaning service are provided </span></p>
<p><span style="font-weight: 400;">The service available at very less price</span></p>
</td>
<td>
<p><span style="font-weight: 400;">There is very high competition in Melbourne</span></p>
<p><span style="font-weight: 400;">Funds and investment is not sufficient </span></p>
</td>
</tr>
<tr>
<td>
<p><span style="font-weight: 400;">Opportunities</span></p>
</td>
<td>
<p><span style="font-weight: 400;">Threats</span></p>
</td>
</tr>
<tr>
<td>
<p><span style="font-weight: 400;">Uses on dress are expanding </span></p>
<br />
<p><span style="font-weight: 400;">Normal pay of Melbourne residents is </span></p>
<p><span style="font-weight: 400;">expanding </span></p>
<br />
<p><span style="font-weight: 400;">There is a high probability of rehash business</span></p>
</td>
<td>
<p><span style="font-weight: 400;">Tuff competition</span></p>
<p><span style="font-weight: 400;">Low price competition</span></p>
<p><span style="font-weight: 400;">New technology keeps on changes</span></p>
</td>
</tr>
</tbody>
</table>
<p><strong>Actions</strong></p>
<p><span style="font-weight: 400;">The following table identifies the actions we plan to take to achieve our strategic objectives. </span><em><span style="font-weight: 400;">Include as many rows as required.</span></em></p>
<table class="table table-bordered">
<tbody>
<tr>
<td>
<p><strong>Date </strong></p>
</td>
<td>
<p><strong>Actions</strong></p>
</td>
<td>
<p><strong>Resources Requirement</strong></p>
</td>
<td>
<p><strong>Key Performance Indicators</strong></p>
</td>
</tr>
<tr>
<td>
<p><span style="font-weight: 400;">November 2021</span></p>
</td>
<td>
<p><span style="font-weight: 400;">Developing an Incentive plans for those employees who are being slow.</span></p>
</td>
<td>
<p><span style="font-weight: 400;">Operation Manager</span></p>
<p><span style="font-weight: 400;">Budget required for making investment in purchasing products is of $10,000 per month</span></p>
</td>
<td>
<p><span style="font-weight: 400;">Manufacture will show the products that will be low in cost.</span></p>
<p><span style="font-weight: 400;">Eco-friendly cleaning services will cover the price of the actual product.</span></p>
</td>
</tr>
<tr>
<td>
<p><span style="font-weight: 400;">November 2021</span></p>
</td>
<td>
<p><span style="font-weight: 400;">Establish commercial cleaning service including:</span></p>
<p><span style="font-weight: 400;">· Increasing the sales to the customers who are already with the company.</span></p>
<p><span style="font-weight: 400;">Adding new products and replacing them with existing products</span></p>
</td>
<td>
<p><span style="font-weight: 400;">Operations Manager</span></p>
<p><span style="font-weight: 400;">Full-time employees need to be hired</span></p>
</td>
<td>
<p><span style="font-weight: 400;">Making Agreement with at any rate 15 new advertisement cleaning clients during the primary year, which will help in increasing the number of customers by 30%</span></p>
</td>
</tr>
<tr>
<td>
<p><span style="font-weight: 400;">November 2021</span></p>
</td>
<td>
<p><span style="font-weight: 400;">Screen the Progress of the Implementation Process.</span></p>
<p><span style="font-weight: 400;">Provide the Required Resource Facilitation</span></p>
</td>
<td>
<p><span style="font-weight: 400;">Operations Manager</span></p>
</td>
<td>
<p><span style="font-weight: 400;">New marketing strategies result in sales and customer levels in the first year of planning.</span></p>
</td>
</tr>
<tr>
<td>
<p><span style="font-weight: 400;">November 2021</span></p>
</td>
<td>
<p><span style="font-weight: 400;">Identify and implement new marketing strategies including:</span></p>
<ul class="unordered-listing">
<li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Face book</span></li>
<li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">LinkedIn groups</span></li>
<li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Blogging </span></li>
</ul>
</td>
<td>
<p><span style="font-weight: 400;">Need to recruit a Marketing officer</span></p>
</td>
<td>
<p><span style="font-weight: 400;">Advertising in local media for new employees</span></p>
<p><span style="font-weight: 400;">Hire 7 additional employees according to the contract depending on the number of commercial cleaning customers.</span></p>
</td>
</tr>
<tr>
<td>
<p><span style="font-weight: 400;">November 2021</span></p>
</td>
<td>
<p><span style="font-weight: 400;">Reconsidering the Organizational Structure</span></p>
</td>
<td>
<p><span style="font-weight: 400;">Operations Manager to investigate</span></p>
<p><span style="font-weight: 400;">Budget of at least $100,000 for new Organizational Structure</span></p>
</td>
<td>
<p><span style="font-weight: 400;">At least 20 new customers will start using the environmentally friendly services in the first year of the business plan</span></p>
</td>
</tr>
</tbody>
</table>
<ol start="4">
<li aria-level="1"><em><strong>A SWOT analysis based on the scenario information and research.</strong></em></li>
</ol>
<table class="table table-bordered">
<tbody>
<tr>
<td>
<p><span style="font-weight: 400;">Strengths</span></p>
</td>
<td>
<p><span style="font-weight: 400;">Weaknesses</span></p>
</td>
</tr>
<tr>
<td>
<p><span style="font-weight: 400;">quick and easy service are provided</span></p>
<p><span style="font-weight: 400;">door-to-door cleaning service are provided</span></p>
<p><span style="font-weight: 400;">The service available at very less price</span></p>
</td>
<td>
<p><span style="font-weight: 400;">There is very high competition in Melbourne</span></p>
<p><span style="font-weight: 400;">Funds and investment is not sufficient </span></p>
</td>
</tr>
<tr>
<td>
<p><span style="font-weight: 400;">Opportunities</span></p>
</td>
<td>
<p><span style="font-weight: 400;">Threats</span></p>
</td>
</tr>
<tr>
<td><br />
<p><span style="font-weight: 400;">Uses on dress are expanding </span></p>
<br />
<p><span style="font-weight: 400;">Normal pay of Melbourne residents is </span></p>
<p><span style="font-weight: 400;">expanding </span></p>
<br />
<p><span style="font-weight: 400;">There is a high probability of rehash business</span></p>
</td>
<td>
<p><span style="font-weight: 400;">Tuff competition</span></p>
<p><span style="font-weight: 400;">Low price competition</span></p>
<p><span style="font-weight: 400;">New technology keeps on changes</span></p>
</td>
</tr>
</tbody>
</table>
<p><span data-ccp-props="{"> </span></p>
<ol start="5">
<li style="font-weight: 400;" aria-level="1"><em><strong>Send an email to the management team (your assessor)</strong></em></li>
</ol>
<p><span style="font-weight: 400;">The directors of the company have approved the business plan and have asked you to begin implementation. Your first task is to email the management team the approved business plan.</span></p>
<p><span style="font-weight: 400;">The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.</span></p>
<p><span style="font-weight: 400;">It should introduce and summarise the contents of the attachment.</span></p>
<p><span style="font-weight: 400;">The email text should explain that the business plan is going operational and provide a brief overview of the timelines for implementation and key performance requirements. Your email also needs to ensure that the Operations Manager and the Administration Manager are equipped and prepared to begin implementation of the action items assigned to them.</span></p>
<p><span style="font-weight: 400;">Attach your business plan to the email.</span></p>
<p><span style="font-weight: 400;">TO: MANAGEMENT TEAM</span></p>
<p><span style="font-weight: 400;">FROM: Vikas</span></p>
<p><span style="font-weight: 400;">SUBJECT: Attaching OZCLEAN BUSINESS PLAN</span></p>
<p><span style="font-weight: 400;">Dear Management Team,</span></p>
<p><span style="font-weight: 400;">The mail is to clarify the techniques of Ozhouse Clean The course of action of activity is as of now fit to be finished. The last page of the game-plan reports a table of activities that we hope to take to accomplish our principal objections: by Walk 2021 we will foster a main thrust plan for creative work of staff that are delayed to work on because of an exhaustive financial course of action directed by the Tasks Chief. By November 2021 the affiliation will foster plans to existing clients and conveying existing things into the new market; once more, the Activities Supervisor is in control and will screen the movement of the utilization cycle by November 2021. On June we will zero in extra on showing systems (online media, blog on the site) because of another Advertising Supervisor profile. This email expects to ensure that the managerial social affair and unequivocally the Activity and the Organization Chief are completely orchestrated a ton to begin the execution of the system, if not make moves toward solid assets. I'm connecting the field-tested strategy alongside this, if it's not too much trouble, see.</span></p>
<p><span style="font-weight: 400;">Best Regards<br /><br /></span></p>
<ol start="6">
<li style="font-weight: 400;" aria-level="1"><em><strong>Assist Amanda with an implementation task</strong></em></li>
</ol>
<p><span style="font-weight: 400;">Amanda has approached you for assistance with the customer satisfaction survey she is responsible for as she doesn’t have a lot of marketing experience. Partner up with one of your classmates and together develop a customer satisfaction survey which you can generate to customers through Survey Monkey.</span></p>
<p><span style="font-weight: 400;">Create a new Word document for this activity, and name it accordingly. The questionnaire should fit on one side of an A4 page.</span></p>
<p><span style="font-weight: 400;">Develop between 6 - 8 questions that measure customer satisfaction and can be answered on a sliding scale from 1 (which is don’t agree at all) to 10 (which is totally agree).</span></p>
<table class="table table-bordered">
<tbody>
<tr>
<td>
<p><span style="font-weight: 400;">Questions</span></p>
</td>
<td>
<p><span style="font-weight: 400;">1</span></p>
</td>
<td>
<p><span style="font-weight: 400;">2</span></p>
</td>
<td>
<p><span style="font-weight: 400;">3</span></p>
</td>
<td>
<p><span style="font-weight: 400;">4</span></p>
</td>
<td>
<p><span style="font-weight: 400;">5</span></p>
</td>
<td>
<p><span style="font-weight: 400;">6</span></p>
</td>
<td>
<p><span style="font-weight: 400;">7</span></p>
</td>
<td>
<p><span style="font-weight: 400;">8</span></p>
</td>
<td>
<p><span style="font-weight: 400;">9</span></p>
</td>
<td>
<p><span style="font-weight: 400;">10</span></p>
</td>
</tr>
<tr>
<td>
<p><span style="font-weight: 400;">Are you satisfied with the security of the Ozhouse clean</span></p>
</td>
<td> </td>
<td> </td>
<td> </td>
<td> </td>
<td> </td>
<td> </td>
<td> </td>
<td> </td>
<td> </td>
<td> </td>
</tr>
<tr>
<td>
<p><span style="font-weight: 400;">Did you like the products used by Ozhouse clean</span></p>
</td>
<td> </td>
<td> </td>
<td> </td>
<td> </td>
<td> </td>
<td> </td>
<td> </td>
<td> </td>
<td> </td>
<td> </td>
</tr>
<tr>
<td>
<p><span style="font-weight: 400;">How was the experience with the Ozhouse clean</span></p>
</td>
<td> </td>
<td> </td>
<td> </td>
<td> </td>
<td> </td>
<td> </td>
<td> </td>
<td> </td>
<td> </td>
<td> </td>
</tr>
<tr>
<td>
<p><span style="font-weight: 400;">Would like to take our services again?</span></p>
</td>
<td> </td>
<td> </td>
<td> </td>
<td> </td>
<td> </td>
<td> </td>
<td> </td>
<td> </td>
<td> </td>
<td> </td>
</tr>
<tr>
<td>
<p><span style="font-weight: 400;">Did you want any offers and sales on our services?</span></p>
</td>
<td> </td>
<td> </td>
<td> </td>
<td> </td>
<td> </td>
<td> </td>
<td> </td>
<td> </td>
<td> </td>
<td> </td>
</tr>
<tr>
<td>
<p><span style="font-weight: 400;">Please rate the customer care services</span></p>
</td>
<td> </td>
<td> </td>
<td> </td>
<td> </td>
<td> </td>
<td> </td>
<td> </td>
<td> </td>
<td> </td>
<td> </td>
</tr>
</tbody>
</table>
<p><span data-ccp-props="{"> </span></p>
<ol start="7">
<li style="font-weight: 400;" aria-level="1"><em><strong>Onboard a new employee Read the following:</strong></em><span style="font-weight: 400;"><br /></span></li>
</ol>
<p><span style="font-weight: 400;">A suitable contract cleaner has been identified and they have agreed to the fulltime job offer and conditions.</span></p>
<p><span style="font-weight: 400;">Prepare the employee contract template included in your resource folder in the relevant sections using the information below:</span></p>
<p><span style="font-weight: 400;">Employee: David Smith, 5 Wellington Way, <br />Melbourne 3000 Working hours: 9 am – 5pm.</span></p>
<p><span style="font-weight: 400;">38 hours per week <br />Fortnightly payment basis</span></p>
<p>Employee contract </p>
<br />
<p><strong>Ozhouse Clean</strong></p>
<p><span style="font-weight: 400;">Ozhouse Clean and  David Smith</span></p>
<table class="table table-bordered">
<tbody>
<tr>
<td>
<p><strong>Job Title:</strong></p>
</td>
<td>
<p><span style="font-weight: 400;">Full-time Worker</span></p>
</td>
</tr>
<tr>
<td>
<p><strong>Date of Commencement:</strong></p>
</td>
<td>
<p><span style="font-weight: 400;">03-11-2021</span></p>
</td>
</tr>
<tr>
<td>
<p><strong>Salary:</strong></p>
</td>
<td>
<p><span style="font-weight: 400;">Fortnightly $651.10 </span></p>
</td>
</tr>
</tbody>
</table>
<p><strong> 1. Summary of job role</strong></p>
<ol>
<ol>
<li style="font-weight: 400;" aria-level="2"><span style="font-weight: 400;">Employees will be required to work an average of 38 hours each week.</span></li>
<li style="font-weight: 400;" aria-level="2"><span style="font-weight: 400;">Employees are to carry out their duties competently and as described in Schedule 1.</span></li>
<li style="font-weight: 400;" aria-level="2"><span style="font-weight: 400;">Employees must comply with Grow Management Consultants’ current and future workplace policies.</span></li>
</ol>
</ol>
<p><strong> 2. Remuneration</strong></p>
<ol>
<ol>
<li style="font-weight: 400;" aria-level="2"><span style="font-weight: 400;">Employees will be paid their remuneration in arrears on a fortnightly basis.</span></li>
<li style="font-weight: 400;" aria-level="2"><span style="font-weight: 400;">Superannuation contributions will be made each quarter on behalf of the Employee.</span></li>
</ol>
</ol>
<p><strong> 3. Probationary Period</strong></p>
<ol>
<ol>
<li style="font-weight: 400;" aria-level="2"><span style="font-weight: 400;">A probationary period of be three (3) months applies to all new employees. During this period, either Grow Management Consultants or Employee may terminate the employment.</span></li>
</ol>
</ol>
<p><strong> 4. Leave</strong></p>
<ol>
<li style="font-weight: 400;" aria-level="2"><span style="font-weight: 400;">All employees are entitled to four (4) weeks of paid annual leave each year. This will be on a pro- rata basis for part-time employees.</span></li>
<li style="font-weight: 400;" aria-level="2"><span style="font-weight: 400;">Employees must apply for and have their annual leave approved.</span></li>
<li style="font-weight: 400;" aria-level="2"><span style="font-weight: 400;">All unused annual leave that the employee has accrued will be paid out when the employee leaves the company.</span></li>
<li style="font-weight: 400;" aria-level="2"><span style="font-weight: 400;">Any other leave will be negotiated between the employee and Grow Management Consultants according to the provisions of the Fair Work Act.</span></li>
</ol>
<p><strong>5. Staff Code of Conduct<br /></strong></p>
<ol>
<li><span style="font-weight: 400;">All staff are bound by the requirements of the staff code of conduct.<br /></span></li>
</ol>
<strong>6. Termination</strong><br />
<ol>
<li style="font-weight: 400;" aria-level="2"><span style="font-weight: 400;">If an employee resigns, the employee must provide Grow Management Consultants with the appropriate amount of notice according to the Fair Work Act provisions at the time.</span></li>
<li style="font-weight: 400;" aria-level="2"><span style="font-weight: 400;">If Grow Management Consultants terminates the Employee for any reason other than for misconduct, Grow Management Consultants must provide the Employee with the minimum period of notice in writing as set out in section 117 of the Fair Work Act 2009.</span></li>
</ol>
<p><strong>AGREEMENT</strong></p>
<p><span style="font-weight: 400;">Grow Management Consultants and the employee hereby agree to the terms of this Agreement Any future variations to this agreement will be made in writing and signed by both parties.</span></p>
<table class="table table-bordered">
<tbody>
<tr>
<td colspan="2">
<p><strong>MANAGER NAME:</strong></p>
</td>
</tr>
<tr>
<td>
<p><strong>SIGNED:</strong></p>
</td>
<td>
<p><strong>Date:04-08-2021</strong></p>
</td>
</tr>
</tbody>
</table>
<table class="table table-bordered">
<tbody>
<tr>
<td colspan="2">
<p><strong>EMPLOYEE NAME: David Smith</strong></p>
</td>
</tr>
<tr>
<td colspan="2">
<p><strong>EMPLOYEE ADDRESS:</strong></p>
<p><span style="font-weight: 400;">5 Wellington Way, Melbourne 3000</span></p>
</td>
</tr>
<tr>
<td>
<p><strong>SIGNED:</strong></p>
</td>
<td>
<p><strong>Date: 04-08-2021</strong></p>
</td>
</tr>
</tbody>
</table>
<p><strong>Description of Duties</strong></p>
<ul class="unordered-listing">
<li style="font-weight: 400;" aria-level="1">
<p><span style="font-weight: 400;">Sweeping, mopping and polishing the floors with the environment friendly cleaning supplies.</span></p>
</li>
<li style="font-weight: 400;" aria-level="1">
<p><span style="font-weight: 400;">Vacuum the carpets and the sofas properly</span></p>
</li>
<li style="font-weight: 400;" aria-level="1">
<p><span style="font-weight: 400;">Empty trash, recycle the things which can be recycled easily.</span></p>
</li>
<li style="font-weight: 400;" aria-level="1">
<p><span style="font-weight: 400;">Keep the bins and the washing areas clean and smell free.</span></p>
</li>
</ul>
<p><span data-ccp-props="{"> </span></p>
<ol start="8">
<li style="font-weight: 400;" aria-level="1"><em><strong>Send an email to the employee (your assessor).</strong></em></li>
</ol>
<p><span style="font-weight: 400;">The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.</span></p>
<p><span style="font-weight: 400;">The main should introduce and summarise the contents of the attachment and ask them to read</span></p>
<p><span style="font-weight: 400;"> Inform about the training session they need to attend with Amanda which is on next Monday at 9am.</span></p>
<p><span style="font-weight: 400;">Provide a summary of the training as taken from the induction checklist included.</span></p>
<p><span data-ccp-props="{"><br /><br /></span></p>
<h3>Assessment 3</h3>
<ol start="">
<li style="font-weight: 400;" aria-level="1"><em><strong>Prepare to develop monitoring and evaluation report Review the scenario information. Develop an outline for your report ensuring that:</strong></em></li>
</ol>
<ul>
<li style="font-weight: 400;" aria-level="2"><span style="font-weight: 400;">Your report will address a balance of both financial and non-financial information on business performance as per the scenario information.</span></li>
<li style="font-weight: 400;" aria-level="2"><span style="font-weight: 400;">To assist in making the information as user friendly as possible, your report should include visual information to show how the business has performed such as graphs or charts.</span></li>
</ul>
<p><span style="font-weight: 400;">Ensure that you provide your report according to the timelines set by your assessor to show that you can provide timely reports. You will be assessed on this.</span></p>
<p><span style="font-weight: 400;">The lack of staff resulted the Ozhouse cleaning Australia. 15 cleaners were used by the organization. By expanding the staff level, the organization choose to deal with it. </span></p>
<p><span style="font-weight: 400;">Staff got the help by getting the increment in fulfillment. Organization began to put the resources into closely staff preparing in Y1. This led to the expansion with 75% in work cost in Y2. </span></p>
<p><strong>Sales Revenue</strong></p>
<ul class="unordered-listing">
<li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">There is an extension by 20% from Y1 to Y2 by the GOP of Ozhouse cleaning Australia and 30% extension in Y3 after the acquiring. </span></li>
</ul>
<p><strong>Total Revenue</strong></p>
<p><span style="font-weight: 400;">Association exhibition is showed by the pay statement clarification.</span></p>
<ul class="unordered-listing">
<li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">There is increment in the help for downtown which led to more development in association care.</span></li>
<li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">From the year 1, there was development in net income. </span></li>
</ul>
<p><span data-ccp-props="{"> </span></p>
<ol start="2">
<li style="font-weight: 400;" aria-level="1"><em><strong>Develop a business monitoring and evaluation report Your report should include the following:</strong></em></li>
<ul class="unordered-listing">
<li style="font-weight: 400;" aria-level="2"><span style="font-weight: 400;">An overview of business performance based on the data provided for this year, as well as the data provided for the previous year (as documented in the scenario information for Assessment Task 2).</span></li>
<li style="font-weight: 400;" aria-level="2"><span style="font-weight: 400;">An analysis of business performance to determine if the performance indicators have been achieved.</span></li>
<li style="font-weight: 400;" aria-level="2"><span style="font-weight: 400;">An evaluation of the non-financial information gained from the survey, impact on the business and variations that could be made to the business plan based on this information.</span></li>
<li style="font-weight: 400;" aria-level="2"><span style="font-weight: 400;">A review of additional performance measures that can be used to measure customer retention and customer satisfaction based on the decrease in residential customers as advised in the scenario information.</span></li>
</ul>
</ol>
<p><span style="font-weight: 400;">You will need to research the range of performance measures that could be used and report on performance indicators that you consider to be suitable.</span></p>
<p><span style="font-weight: 400;">Your report should include a clear explanation of the performance indicators and your rationale for using these indicators.</span></p>
<ul class="unordered-listing">
<li style="font-weight: 400;" aria-level="2"><span style="font-weight: 400;">An evaluation of the strengths and weaknesses of the business plan (the plan you developed for Assessment Task 2) and recommended improvements.</span></li>
</ul>
<p><span style="font-weight: 400;">Review the information at the link below (paste the link into your browser if the link is not working directly) and for each component of your business plan.</span></p>
<p><span style="font-weight: 400;">Provide an assessment of your plan, noting that some areas may not have been covered. Provide an overall assessment of the strengths and weaknesses of your plan based on your assessment.</span><a href="http://coba.belmont.edu/fac/schenkelm/etp3000/Course_Documents/Business%20Plan%20Assessment%20Template.pdf"><span style="font-weight: 400;">http://coba.belmont.edu/fac/schenkelm/etp3000/Course_Documents/Business%</span></a> <a href="http://coba.belmont.edu/fac/schenkelm/etp3000/Course_Documents/Business%20Plan%20Assessment%20Template.pdf"><span style="font-weight: 400;">20Plan%20Assessment%20Template.pdf</span></a></p>
<ul class="unordered-listing">
<li style="font-weight: 400;" aria-level="2"><span style="font-weight: 400;">Provide a summary of recommendations for the upcoming year based on your evaluation as above, as well as required changes to the business plan.</span></li>
</ul>
<p><span style="font-weight: 400;">Use the Business Monitoring and Evaluation Report Template to guide your work.</span></p>
<p><strong>Ozhouse Clean</strong></p>
<p><strong>Business monitoring and evaluation report</strong></p>
<p><strong>Business overview</strong></p>
<p><span style="font-weight: 400;">One year from the execution is clean Ozhouse clean, it surveys the exhibition of organization against the presentation pointers window for dry cleaning, clothing and administration which draw the client consideration. Ozhouse clean is upgraded and expanding the portion. </span></p>
<p><span style="font-weight: 400;">Strong business information is available with Ozhouse clean. Proactive cleaning services utilized this data. </span></p>
<p><span style="font-weight: 400;">Performance indicators identified in the business plan are as follows:</span></p>
<ul class="unordered-listing">
<li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">There is 20% increase in total sales revenue.</span></li>
<li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">There is 20% margin of gross profit</span></li>
<li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Debtor days are reduced by 50% </span></li>
</ul>
<p><span data-ccp-props="{"> </span></p>
<p><strong>Non-financial information</strong></p>
<p><span style="font-weight: 400;">The business estimate which is given by the accountant of this monetary year: </span></p>
<table class="table table-bordered">
<tbody>
<tr>
<td>
<p><strong>Revenue</strong></p>
</td>
<td>
<p><span style="font-weight: 400;">Total sales revenue - $450,000</span></p>
</td>
</tr>
<tr>
<td>
<p><strong>Sales</strong></p>
</td>
<td>
<p><span style="font-weight: 400;">Total cost of sales - $320,000</span></p>
</td>
</tr>
<tr>
<td>
<p><strong>Liabilities</strong></p>
</td>
<td>
<p><span style="font-weight: 400;">Debtor days – 30</span></p>
</td>
</tr>
<tr>
<td>
<p><strong>Assets</strong></p>
</td>
<td>
<p><span style="font-weight: 400;">15 new commercial customers</span></p>
</td>
</tr>
</tbody>
</table>
<p><span data-ccp-props="{"> </span><strong>Performance indicators</strong></p>
<p><span style="font-weight: 400;">Private housing saving organization is a service given by Ozhouse cleaning services.</span><span data-ccp-props="{"> </span></p>
<p><span style="font-weight: 400;">Housekeeping goes from cleaning up of standard rooms. The key to advances are: </span></p>
<ul class="unordered-listing">
<li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Quality of work</span></li>
<li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Issues that are critical</span></li>
<li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Arranged delegates. </span></li>
</ul>
<p><span data-ccp-props="{"> </span></p>
<p><strong>Business Plan assessment</strong></p>
<p><span style="font-weight: 400;">Strengths </span></p>
<ul class="unordered-listing">
<li style="font-weight: 400;" aria-level="2"><span style="font-weight: 400;">Association with strong, powerful pioneer</span></li>
<li style="font-weight: 400;" aria-level="2"><span style="font-weight: 400;">Agents are dedicated</span></li>
</ul>
<p><span style="font-weight: 400;">Weakness</span></p>
<ul class="unordered-listing">
<li style="font-weight: 400;" aria-level="2"><span style="font-weight: 400;">Industry is labor-concentrated </span></li>
<li style="font-weight: 400;" aria-level="2"><span style="font-weight: 400;">There is inconvenience in building the esteem of brand </span></li>
</ul>
<p><span style="font-weight: 400;">Opportunities</span></p>
<ul class="unordered-listing">
<li style="font-weight: 400;" aria-level="2"><span style="font-weight: 400;">Game plan is to be successful </span></li>
</ul>
<p><span style="font-weight: 400;">Threats</span></p>
<ul class="unordered-listing">
<li style="font-weight: 400;" aria-level="2"><span style="font-weight: 400;">Turnover of employees</span></li>
<li style="font-weight: 400;" aria-level="2"><span style="font-weight: 400;">Certified competitor’s path.</span></li>
</ul>
<p><span data-ccp-props="{"> </span></p>
<ol start="3">
<li style="font-weight: 400;" aria-level="1"><em><strong>Send an email to the management team (your assessor).</strong></em></li>
</ol>
<p><span style="font-weight: 400;">The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.</span></p>
<p><span style="font-weight: 400;">It should introduce and summarise the contents of the attachment. Attach your Business Monitoring and Evaluation Report to the email.</span></p>
<p><span style="font-weight: 400;">To: Assessor,</span></p>
<p><span style="font-weight: 400;">From: </span></p>
<p><span style="font-weight: 400;">Subject: Attaching the business monitoring and evaluation report.</span></p>
<p><span style="font-weight: 400;">Dear Assessor,</span></p>
<p><span style="font-weight: 400;">The mail is to inform that monitoring and evaluation report is prepared. It includes:</span></p>
<ul class="unordered-listing">
<li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Business Overview</span></li>
<li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Non-financial Information</span></li>
<li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Performance Indicators</span></li>
<li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Business Plan</span></li>
<li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">SWOT Analysis</span></li>
</ul>
<p><span style="font-weight: 400;">Kindly go through the topics. </span></p>
<p><span style="font-weight: 400;">Thank you<br /><br /><br /><br /></span></p>
<h3>Assessment 4</h3>
<ol start="1">
<li style="font-weight: 400;" aria-level="1"><em><strong>Send an email to the contract cleaner (your assessor).</strong></em></li>
</ol>
<p><span style="font-weight: 400;">The objective of the email is to prepare all participants for a meeting.</span></p>
<p><span style="font-weight: 400;">The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.</span></p>
<p><span style="font-weight: 400;">It should advise them that you would like to set up a meeting to discuss identified areas of concern. Identify the date and time of the meeting.</span></p>
<p><span style="font-weight: 400;">To: Assessor,</span></p>
<p><span style="font-weight: 400;">From:  </span></p>
<p><span style="font-weight: 400;">Subject: About the meeting to the contract cleaner.</span></p>
<p><span style="font-weight: 400;">Dear Assessor,</span></p>
<p><span style="font-weight: 400;">This mail is written with the purpose that we are planning to conduct a meeting on 8-11-2021 at 11:00 AM at the conference room. I invite everyone at the meeting, the reason is to discuss the unsatisfactory response that we are getting from the customer. So I request everyone to be on time. </span></p>
<p><span style="font-weight: 400;">Thank you,</span></p>
<p><span data-ccp-props="{"> </span></p>
<ol start="2">
<li style="font-weight: 400;" aria-level="1"><em><strong>Conduct meeting</strong></em></li>
</ol>
<p><span style="font-weight: 400;">Conduct the meeting at the specified time on the specified date with the contract cleaner (your assessor will be playing this person), explaining to them what the problem is, why it is a problem and how it impacts on the business. This meeting should be treated as a coaching session to try and get the staff member to understand the issues and meet the required performance standards.</span></p>
<p><span style="font-weight: 400;">At the meeting you must:</span></p>
<ul class="unordered-listing">
<li style="font-weight: 400;" aria-level="2"><span style="font-weight: 400;">Explain the purpose of the meeting</span></li>
<li style="font-weight: 400;" aria-level="2"><span style="font-weight: 400;">Explain to the contract cleaner what the problem is.</span></li>
<li style="font-weight: 400;" aria-level="2"><span style="font-weight: 400;">Discuss the level of performance expected by the company.</span></li>
<li style="font-weight: 400;" aria-level="2"><span style="font-weight: 400;">Demonstrate your interpersonal and communication skills by:</span></li>
<ul class="unordered-listing">
<li style="font-weight: 400;" aria-level="3"><span style="font-weight: 400;">Keeping your communication clear and simple</span></li>
<li style="font-weight: 400;" aria-level="3"><span style="font-weight: 400;">Asking questions to identify reasons for underperformance and to confirm information provided.</span></li>
<li style="font-weight: 400;" aria-level="3"><span style="font-weight: 400;">Listening to the contract cleaner and confirming and clarifying information shared</span></li>
<li style="font-weight: 400;" aria-level="3"><span style="font-weight: 400;">Discuss and agree on a solution</span></li>
</ul>
</ul>
<p><span data-ccp-props="{"> </span></p>
<p><span style="font-weight: 400;">Meeting Minutes: 60 minutes</span></p>
<p><span style="font-weight: 400;">Location: Conference Room</span></p>
<p><span style="font-weight: 400;">Date: 10-11-2021</span><span style="font-weight: 400;">    </span></p>
<p><span style="font-weight: 400;">Attendees: Senior Manager, Contract cleaners and the employees.</span></p>
<p><span style="font-weight: 400;">Time: 11:00AM to 12:00 PM</span></p>
<p><span style="font-weight: 400;">Explain the purpose of the meeting</span></p>
<p><span style="font-weight: 400;">The purpose of the meeting is to hire workers to research the circumstances and to give instructions on normal degree of execution. </span></p>
<p><span style="font-weight: 400;">Explain to the contract cleaner what the problem is:</span></p>
<p><span style="font-weight: 400;">The issue at Ozhouse Clean was: </span></p>
<ul class="unordered-listing">
<li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">All surfaces, including floors, seat beat and retires needs to be free from dust. </span></li>
<li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Cleaning items are utilized</span></li>
<li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Clean the shower screen and mirrors</span></li>
</ul>
<p><strong>Discuss the level of performance expected by the company:</strong></p>
<ul class="unordered-listing">
<li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">All surfaces, including floors, seat beat and retires needs to be free from dust. </span></li>
<li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Cleaning items are utilized</span></li>
<li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Clean the shower screen and mirrors</span></li>
</ul>
<br />
<ol start="3">
<li style="font-weight: 400;" aria-level="1"><em><strong>Send an email to the contract cleaner (your assessor).</strong></em></li>
</ol>
<p><span style="font-weight: 400;">The objective of the email is to prepare all participants for a meeting.</span></p>
<p><span style="font-weight: 400;">The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.</span><span data-ccp-props="{"> </span></p>
<p><span style="font-weight: 400;">It should summarise the meeting and the solution agreed to. The email should be sent within 1 day of the meeting.</span></p>
<p><span style="font-weight: 400;">To: Assessor,</span></p>
<p><span style="font-weight: 400;">From: </span></p>
<p><span style="font-weight: 400;">Subject: Summarizing the meeting and the solutions to the contract cleaner.</span></p>
<p><span style="font-weight: 400;">Dear Assessor,</span></p>
<p><span style="font-weight: 400;">The mail is written with th purpose that I have conducted a meeting with the contractors for identification of the problems that are faced and training will also be provided.</span></p>
<p><span style="font-weight: 400;">The cleaning plans are offered by the NatureCare company.</span></p>
<p><span style="font-weight: 400;">Thank you</span></p>
<p><span style="font-weight: 400;">Regards</span></p>
<p><span data-ccp-props="{"> </span></p>
<ol start="4">
<li style="font-weight: 400;" aria-level="1"><em><strong>Develop a report on actions and solutions</strong></em></li>
</ol>
<p><span style="font-weight: 400;">Write a report for the management team explaining the issues and the solutions you have identified.</span></p>
<p><span style="font-weight: 400;">You should also identify any changes you consider should be made to the business systems or process as well as to the business plan as applicable.</span></p>
<p><span style="font-weight: 400;">As a guide, your email should be approximately 3 paragraphs long.</span></p>
<table class="table table-bordered">
<tbody>
<tr>
<td>
<p><strong>Problem</strong></p>
</td>
<td>
<p><strong>Action Required</strong></p>
</td>
<td>
<p><strong>Date</strong></p>
</td>
<td>
<p><strong>Person Responsible</strong></p>
</td>
<td>
<p><strong>Solutions</strong></p>
</td>
</tr>
<tr>
<td>
<p><span style="font-weight: 400;">Not good enough training</span></p>
</td>
<td>
<p><span style="font-weight: 400;">Will provide good training to all the employee</span></p>
</td>
<td>
<p><span style="font-weight: 400;">10-11-2021</span></p>
</td>
<td>
<p><span style="font-weight: 400;">External Trainer</span></p>
</td>
<td>
<p><span style="font-weight: 400;">Helps to provide best cleaning services</span></p>
</td>
</tr>
<tr>
<td>
<p><span style="font-weight: 400;">HIGH TURNOVER OF CLEANING STAFF.</span></p>
</td>
<td>
<p><span style="font-weight: 400;">Reducing turnover rate</span></p>
</td>
<td>
<p><span style="font-weight: 400;">10-11-2021</span></p>
</td>
<td>
<p><span style="font-weight: 400;">Senior Manager</span></p>
</td>
<td>
<p><span style="font-weight: 400;">Provide best rates to employees and satisfied with the company rates and services</span></p>
</td>
</tr>
<tr>
<td>
<p><span style="font-weight: 400;">Poor communication</span></p>
</td>
<td>
<p><span style="font-weight: 400;">Maintaining good or enough communication with the customer</span></p>
</td>
<td>
<p><span style="font-weight: 400;">10-11-2021</span></p>
</td>
<td>
<p><span style="font-weight: 400;">Sales Manager</span></p>
</td>
<td>
<p><span style="font-weight: 400;">All parties need to agree to certain terms around communication style and timing</span></p>
</td>
</tr>
<tr>
<td>
<p><span style="font-weight: 400;">LACK OF SYSTEMS AND PROCESSES</span></p>
</td>
<td>
<p><span style="font-weight: 400;">deliver an effective service</span></p>
</td>
<td>
<p><span style="font-weight: 400;">10-11-2021</span></p>
</td>
<td>
<p><span style="font-weight: 400;">Amanda and Sarah</span></p>
</td>
<td>
<p><span style="font-weight: 400;">Provide a systematic approach to deliver services by using electronic software</span></p>
</td>
</tr>
<tr>
<td>
<p><span style="font-weight: 400;">No quality assurance</span></p>
</td>
<td>
<p><span style="font-weight: 400;">Provide quality assurance to the customers</span></p>
</td>
<td>
<p><span style="font-weight: 400;">10-11-2021</span></p>
</td>
<td>
<p><span style="font-weight: 400;">James and Nancy</span></p>
</td>
<td>
<p><span style="font-weight: 400;">Provide quality assurance by explaining the way how cleaners will thoroughly clean</span></p>
</td>
</tr>
<tr>
<td>
<p><span style="font-weight: 400;">LACK OF USING ENVIRONMENTALLY FRIENDLY PRODUCTS</span></p>
</td>
<td>
<p><span style="font-weight: 400;">Provide environmentally friendly products for cleaning</span></p>
</td>
<td>
<p><span style="font-weight: 400;">10-11-2021</span></p>
</td>
<td>
<p><span style="font-weight: 400;">Amanda and Sarah</span></p>
</td>
<td>
<p><span style="font-weight: 400;">Assure the customers that their company is using environmentally friendly products for cleaning which will not harm to their property.</span></p>
</td>
</tr>
</tbody>
</table>
<p><span data-ccp-props="{"> </span></p>
<ol start="5">
<li style="font-weight: 400;" aria-level="1"><em><strong>Send an email to the management team (your assessor).</strong></em></li>
</ol>
<p><span style="font-weight: 400;">The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.</span></p>
<p><span style="font-weight: 400;">The email text should include your actions and solutions report.</span><span data-ccp-props="{"><br /></span></p>
<p><span style="font-weight: 400;">To: Assessor,</span></p>
<p><span style="font-weight: 400;">From: </span></p>
<p><span style="font-weight: 400;">Subject Attaching Actions and Solutions report.</span></p>
<p><span style="font-weight: 400;">Dear Assessor,</span></p>
<p><span style="font-weight: 400;">The mail is written for informing that action and solutions are prepared, which is attached to this mail. Kindly go through the report and share the views. So that I can finalize it.</span></p>
<p><span style="font-weight: 400;">Thank you</span><span data-ccp-props="{"><br /><br /></span></p>